Very poor service from Evri , lost one blind can’t find it !
Say they attempted delivery but never.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the delivery of your VELUX blind. This certainly isn’t the level of service we want for our customers.
We’re pleased to see that your order has now been completed, but we appreciate your patience while this was resolved. Your feedback has been shared with our delivery partners.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the delivery of your VELUX blind. This certainly isn’t the level of service we want for our customers. We’re pleased to see that your order has now been completed, but we appreciate your patience while this was resolved. Your feedback has been shared with our delivery partners.