Easy to find details of blind requirements. Delivery ETA emailed and was within the time indicated. Packaged well. Installation good for a DIY expert (my husband). Ours were a like for like replacement with solar remote. Very happy with our experience.
The instructions could be improved, pictures are not good enough. I needed to look on Utube to understand how to fit the blind.
Your product is as always great, however your choice of delivery service Parcelforce as always was a let down
Very confusing ordering process - I ended up ordering the wrong package of one internal and one external blind. I was refused the opportunity to return the unused external blind despite that it was still packaged and could have been resold. The internal one had been fixed before I realised my mistake so I could not return the whole package. Now, I have paid too much and have a useless blind.
The screws included needed a torx screwdriver, which was a bit of a pain as I had to go out and buy a new set. But once I had the correct tools, installation was straightforward. Happy with Velux quality.
Comment by veluxblindsdirect.co.uk:
Our customer service reached out to the customer and proposed a solution. We are sorry, that the ordering process was not clear. The feedback is highly appreciated, as we are continuously trying to improve our services.