We're really sorry to hear that you've had a negative experience. This isn’t the impression we want to leave. We’d love the opportunity to understand more about what went wrong and see how we can help resolve the issue. Please feel free to reach out to our customer support team so we can look into this further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We're really sorry to hear that you've had a negative experience. This isn’t the impression we want to leave. We’d love the opportunity to understand more about what went wrong and see how we can help resolve the issue. Please feel free to reach out to our customer support team so we can look into this further.