Easy to use website. Clear instructions how to fit and delivery super quick. Really impressed thank you.
Pricing seemed high, although the product is good quality. The delivery timescale seemed to be rather lengthy, given the cost of the product and suppliers of other goods offering free next day (or similar) on similarly priced products. What was \'worse\' was when the package was delivered several days early without any warning and therefore had to be collected the following day from the post office. If there\'d been a text notification (or similar) as, again, many other retailers provide, I wouldn\'t have gone out that day until after the delivery had been made.
We are seasoned DIY people so wouldn\'t say everyone would find installation easy and we resorted to U tube videos to help us with all three we fitted.
I found very helpful customer service but I am disappointed that the return which was agreed that a week later the delivery company has still not contacted me about collecting the return package. I am an elderly widow and thought a week later the package would have been returned and refund issued l
Was easy process to find and order the correct blinds - delivery was quick and on time and installation was easy.
The quality of the blinds is a bit crap and cheap feeling, especially for the money. I think it\'s a bit of a shame as it really lets the entire product down. I wouldn\'t ever recommend the product or use velux branded blinds in future.
I think the installation instructions could have been clearer. Once we had done one - we were ok.