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Stephen C
9/10
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I hear a lot about your easy to fit product but I could the instructions in the package pretty useless. I had parts I didn’t need but this wasn’t indicated in the instructions.
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David P
0/10
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Product has not yet arrived. Sales page when ordering online said 3/4 days. Invoice then announced 10 days. Evri tracker says they received parcel 7 days ago. Still not delivered and no notification as to when. Velux failed to answer phone. After 20 minutes went to website as advised by parrot. No help at all.
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Peter B
10/10
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Easy to order, good delivery charge. Good delivery. Openers good quality with very easy to understand step by step installation instructions.
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Sarah B
2/10
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Keep customers up to date on orders. I ordered two items and only one despatched. Had to send 3 emails before someone advised the other was out if stock and I still have no idea when I will get this, despite paying for it
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience and understand your disappointment at not receiving updates regarding the second item in your order. We are currently experiencing exceptionally high demand for VELUX blinds across the UK and Europe, driven by the recent period of warm weather. This has resulted in delays to multiple orders. We appreciate this is frustrating and we are working hard to dispatch affected orders as soon as possible. As soon as we have an update on when the goods will be delivered, we will of course let you know. We appreciate your patience.
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Pasq P
10/10
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SLIGHLTY hard to find code had to you tube it. Product fantastic and easy to fit Thank you
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Leigh B
1/10
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The screws provided are the cheapest and poorest design I have seen in years. I can’t hold the blind in place whilst trying to screw it in with these poor designed screws
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the screws provided and found them difficult to use during installation. Your feedback has been shared with the relevant team for review as we are always looking for ways to improve our products and installation experience. If you continue to experience difficulties with the installation, we would encourage you to contact our Customer Service team, who may be able to provide further assistance.
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Kath M
10/10
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Ordering was easy and delivery was fast. Communication about delivery was very good. Blinds are very well designed and excellent quality.
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Simon J
8/10
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It was all simple, straightforward and smooth from choosing the blind, delivery and then fitting. Thanks
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that your experience was simple, straightforward, and smooth from start to finish. Providing an easy and hassle-free experience is exactly what we strive for. Thank you for choosing us and for taking the time to share your positive experience.
Comment by veluxblindsdirect.co.uk:
We're sorry there has been an issue with the delivery of your order. We have reached out to our carrier and unfortunately they have advised your order has been lost in transit. We have therefore processed a replacement order which has an expected delivery date of the 29/07/2026. Please accept our apologies for any inconvenience this has caused.