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Urfan K
0/10
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I had no tracking sent, the item arrived with broken packaging and damaged. It is unacceptable, to be honest
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. Please reach out to us so we can investigate the issue and find a suitable resolution.
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Brandon W
4/10
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Delivery driver left the box in the rain causing damage
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. Please reach out to us so we can investigate the issue and find a suitable resolution.
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Amanda E
8/10
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Simple instructions on-line, but very difficult to fit a replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. We're glad the online instructions were clear, but we're sorry to hear that the actual fitting process was difficult. Your feedback is important to us, and we're continually working to improve our service.
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Wayne A
10/10
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Had a fault with one of the blinds and it was replaced without any cost to me....great service.
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Stephen T
6/10
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Due to a 2mm thich piece of cord snapping i have to replace a £150 blackout blind. No recycling of any of the component parts, all of which are otherwise perfectly reusable. The blind is fine. The edgings are fine. Even the screws and screwdriver are fine but I had to buy a new blind and throw all of the old one in the bin. In this day that is disgraceful.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate and understand your concerns. VELUX offers a 3-year guarantee on manual blinds. As your product falls outside of this guarantee period, the only available solution, as previously advised, is a full replacement. Please don’t hesitate to get in touch with us so we can assist you further.
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Brian H
2/10
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Having fitted the blackout blinds there is a slight gap at the top where the frame of the blind stands off the window. This looks like a design fault as it let's a bit of light through. These were to replace our old blackouts which did a better job. A bit disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not live up to your expectations. If there's anything we can do to help, please reach out to our support team.
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David A
8/10
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The small clips/catches to fit the blinds into that we ordered could have been sent in one small envelope. They came individually in two large boxes, very wasteful.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.