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Anthony B
10/10
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I don't know about warranty and some of the items were not looked after in transit very well.
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Rosalind S
9/10
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MARK C
2/10
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Ordering blinds for new windows was horrific. Most of the attempts let me enter the model number only to tell me there was no option for the colour I wanted, which didn't seem to exist on the whole. I'm not even sure how I managed to find and order it. Also find it strange that the process for ordering new windows doesn't integrate with ordering blinds? Hoping that after this, and getting the new windows in, we won't need to return to the site. Absolutely not user friendly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the ordering process difficult to navigate. We understand how disappointing it can be when product options are unclear and ordering takes more effort than expected. We also appreciate your comments regarding the integration between window and blind orders, as well as the overall website experience. Your feedback is valuable and will help us identify areas where we can improve the customer journey.
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Ruth H
5/10
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Have not received blinds
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you have not received your order. Having reviewed your case, we can confirm that this relates to fabric samples that unfortunately did not arrive as expected. Our customer service team has raised a replacement order for the requested samples and apologised for the delay and inconvenience caused. The replacement samples are currently estimated for delivery on 2 September 2026. We sincerely apologise for the delay and appreciate your patience while we work to get the samples to you as quickly as possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you had concerns about the delivery of your parcel. Having reviewed your case, it appears that the order has since been successfully delivered. A member of our Customer Service team has also left you a voicemail requesting that you contact us on 01592 778 225 if the parcel has not been received or if you require any further assistance. We apologise for any inconvenience caused and appreciate your patience.