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Bharat D
0/10
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Extremely difficult and convoluted process for ordering ant setting up the mobile app. Not owner and user friendly. 2 weeks on and still struggling to get the app to recognise both solar velus skylights.
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Nina B
10/10
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I have only ordered samples at this point…. But the service has been good processing my order.
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Suzanne M
5/10
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This was a replacement for a prior blind that broke. The quality of the black out blind is much poorer than in the past. A lot of light leaks in at the top of the blind. Disappointed when comparing to older model. High price and not great quality. Given this experience I would consider ordering non- branded blind next time I need a replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new blind hasn’t met your expectations. Light leakage is certainly not what we would want for a blackout blind. If you would be open to it, we’d welcome the opportunity to review this further and see how we can help. Please feel free to contact our customer support team.
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Ian P
8/10
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Everything wrnt ahead as planned and my product arrived in good time.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that everything went smoothly and that your order arrived within the expected timeframe.
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Ruth M
10/10
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The blind is perfect just as described. The only thing we can fault is your delivery timescale
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Linda P
10/10
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We were able to fit the blinds relatively easily. Initially one of the packages from our delivery was missing. (Courier issue) but Velux speedily sent a replacement
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Toby C
8/10
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Bought blackout/pleated blinds to replace 15 year old units. New ones just feel lower quality: thinner material, lighter build and the blackout and daytime blind are connected, wheras on the old unit they were independant so you could have the top section "open" during the day with just the lower part covered. Also, could not find any instruction how to remove old blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new blinds haven’t met your expectations. We’re also sorry that you were unable to find clear instructions on how to remove your existing blind. If you would like further assistance, our customer support team would be happy to help and provide guidance on removal and fitting. Please feel free to contact us so we can assist you further.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you’ve found the ordering process and mobile app setup difficult, and that the app is not recognising both of your solar VELUX skylights. This is certainly not the user experience we aim to provide. Your feedback about the app has been noted and shared with our team. We’d very much like the opportunity to assist you directly and help resolve the connectivity issue. Please contact our customer support team.