Product and website all great. Let down by hassle around delivery by Parcelforce which was awful. Took four days for me to find the blind at the SW London depot (not near or easy to find) when not delivered at my house or at any local post office which I had specified. Card left had no information other than my first name and the number of my house. The depot was difficult to find and a long wait while they located the parcel. Meanwhile very inconvenient with no blind on window and workman waiting for it. The customer service lady did phone them and tried to help but they gave her wrong information. Next time I would rather have the option to pay more for DPD than go through that again.
Installation was easy apart from screwing in the attaching screws into the tough frame - had to substitute some with shorter screws. The fit though is excellent and looks very smart.
Maybe a slight spring to the operation of the blind. We gave one of the windows above a bed and a spring loaded operation for up and down would be handy.
There are no dimensions supplied to support customer purchase of blinds, only product codes, which are meaningless for customers.
I found the instructions inadequate and had to look online at somebody fitting a replacement blind to know how to do it. In particular it was not clear that the replacement blind needed to be fixed to the existing frame and that a drill was needed to drill into the hardwood frame (I\'m not that strong).