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Marc O
2/10
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Had an issue with the quality of the blind that I bought. I raised a case to have this reviewed but 5 days later I have had no response whatsoever.
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Derek G
9/10
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I expected one blind described as light taupe to have a hint of brown as indicated on the website. I'd describe it as light brown. Slightly disappointed but overall a very good well designed product.
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Graham P
8/10
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Product and website are easy to fit/use. Unfortunately the Parcelforce delivery was poor and I had to collect my blinds 4 days after they should have arrived! If the Velux brand is quality then you need a quality delivery service. I persuaded my neighbour to buy 10 blinds this week…….I sincerely hope she has a better experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found both our website and products easy to use and install. However, we're very sorry to learn that your delivery experience did not meet expectations and that you had to wait several extra days to collect your blinds. We understand how frustrating this must have been and appreciate your comments regarding the importance of reliable delivery alongside a quality product. Thank you also for recommending us to your neighbour. We truly value your support and sincerely hope her experience is a smooth one from start to finish.
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Nicholas H
7/10
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My order was not fulfilled - I ordered 2 sets of the fixing brackets - these came separately to the blinds but only 1 set was delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order was incomplete and that only one set of fixing brackets was delivered when you had ordered two. This is certainly not the experience we aim to provide. If this has not already been resolved, please contact our customer service team and we'll be happy to investigate and put things right.
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Paul H
8/10
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I felt the website was very easy to use fortunately we had our invoices to get all the part numbers, they are probably slightly more expensive than others on the market but they are easy to install and look great quality,
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found our website easy to use and that you're pleased with the quality, appearance and ease of installation of your blinds. While we understand your comments regarding pricing, we're pleased that you feel the quality and fit help justify the investment. We appreciate your support and hope you continue to enjoy your new blinds.
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Leonora L
10/10
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the antiheat blinds came with screws that needed a star screw driver. other products i've installed have had a tool enclosed, so i had to substitute with alternative screws.
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Ian H
10/10
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Delivery period was poor. I was advised very quickly that th package had been dispatched, but it took over aweek to arrive
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Brian J
10/10
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The quality was excellent, so easy to fit the blinds to Velux windows we have had for 5 years now. Easy to see what was needed and available. Plenty of colour choices too.
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Tracy K
8/10
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Very impressed with how simple these were to fit and pleased to benefit from a discount as needed 6! Much better quality, fit and installation than replicas I have bought in the past
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the blinds simple to fit and that you were pleased with both the quality and the discount on your order. It's especially great to know that they exceeded similar products you've purchased in the past. We really appreciate your support and hope you continue to enjoy your new blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you're disappointed with the experience. After reviewing the case, we can confirm that our Customer Service team responded on 11/07/2026 under ticket 16595151, requesting photographs of the issue and providing some troubleshooting guidance. At this time, we have not yet received a response to that request. We would still very much like to help resolve this for you. Please check your email inbox for our message and reply so that the team can continue their investigation and work towards a solution. We appreciate your patience and look forward to hearing from you.