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Naina C
10/10
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We had to push EXTREMELY hard to make the top of the solar black out blind click and fit flush with the skylight frame GGU FK06 They work really well to keep the heat and blinding bright light out in the kitchen. THANK YOU
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Martin R
10/10
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Velux, you nailed it! The only doubts I had were my own diy skills and in the end , it was a doddle to fit our new blind.the online video was excellent, but even just the leaflet was simple enough to follow. Click click click
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Robert N
3/10
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For a company like VELUX not to be able to deliver within 48 hours in this day and age is very poor.
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Kevin M
10/10
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Your Customer Service Department is excellent. The agents are friendly, helpful and professional. Ordering was easy. Delivery was as promised. Packaging was substantial. Excellent service all round, thank you.
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Ian G
9/10
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Whilst the delivery of all items was on time and as expect. The package was crazy. The 3 roller blinds were packaged well. But the Out-of-reach-rod adapters were packaged crazily. Each adapter was in an velux package measuring approx 4cm x 4cm x 4cm, but then each adapter was in a seperate delivery box measuring approx 12cm x 12cm x 6cm. So there were 3 large boxes weighing next to nothing delivered. All 3 adapter could have been put into a small jiffy bag. I have photos of this if you want to see them....
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Walter B
10/10
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No dramas and the product arrived intact. Installation guide could be better. Trying to access help resources on the VELUX website was more trouble than it might have been worth so I opted for an independent DIY video on YouTube. Otherwise the window and the black out blind looks professional and works.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery timeframe did not meet your expectations. We understand that, in today's environment, customers often expect very fast delivery, and we appreciate your disappointment with the time taken for your order to arrive. While some of our products are made to order, we recognize the importance of setting clear expectations and providing a delivery experience that meets our customers' needs. Thank you for taking the time to share your comments. Your feedback will be shared with the relevant teams as we continue to review and improve our services.