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Andrew S
3/10
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My rating is based on the fact you are asking me to review but I have not received the blind that I ordered
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Patsy R
9/10
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Even though our velux window is now about 20 years old it was easy to get exactly the right product ( blackout blind) using the window’s code number, the colour is really nice and it is good to have matching Velux branding on the surround
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Phil D
8/10
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I haven’t fitted the products yet, so I did not feel able to give top marks until I’ve done so and proved product and installation instructions are all ok. Packing was damaged and box open on arrival - which gave some concern, but nothing was missing. Main gripe with delivery is inability to reschedule delivery in the first instance if you know you are not going to be in. You have to allow a failed delivery first. Seems a waste of everyone’s time and not environmentally friendly either.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the packaging arrived damaged, although we’re relieved that no items were missing. We also appreciate your comments regarding the delivery process, particularly the inability to reschedule in advance, and we understand your concerns about the inconvenience and environmental impact. Your feedback is very valuable and will be shared with our teams as we continue working to improve both our delivery service and overall customer experience.
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Colin H
8/10
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An offer opportunity was referred to but no code was obvious, neither was there any conformation at checkout if I had in fact benefitted from the offer. Otherwise it was an overall good experience and the new blind was a perfect replacement for the old one which lasted over 30 years!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that the promotional offer was not clearly communicated or confirmed at checkout. Your comments will be shared with our team to help improve this. We’re pleased to hear that you were otherwise happy with your purchase and that the new blind is a perfect replacement.
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Kim P
10/10
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Great design and easy to fit the blinds to my window. The honeycomb blind works well & is very versatile to ensure you can place it in just the right spot for shade.
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John C
0/10
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Overall the instructions for the remote control and base station are very user unfriendly. The remote control doesn’t connect to the windows. The App via the base station eventually after several attempts is operational for remote operation but it wasn’t straightforward and the instructions were absolutely useless.
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Rachel W
10/10
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We've purchased 3 roller blinds now, and will definitely buy more for the other velux windows. Easy to install. Quality is excellent. Thanks
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations and that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.