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Gordon M
7/10
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I would have given a higher score, but I'd only requested blind samples. They came quickly, and were free - so I appreciated it!
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Tess M
6/10
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Part of my order came from France which took a longer time to arrive. The usual small screwdriver that is usually supplied would have been helpful and the red clips which help hold blind in place when installing would also have been helpful to have had. The blind kit (4 little plastic clips) arrived separately, in 2 big boxes and I was charged £14 for these which seem rather overpriced.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Our products are dispatched from different warehouses across Europe, including France, to help ensure an efficient supply process. However, we understand that this may result in longer delivery times in some cases. We also appreciate your comments regarding the missing accessories, as well as the packaging and pricing of the blind kit. Your feedback is valuable and will be shared with our teams as we're continually working to improve our service. If there is anything further we can assist you with, please do not hesitate to contact our Customer Service team.
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mark h
9/10
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Only one issue although there is a picture of a screw driver it is not clear and not stated anywhere that you require a 2mm hex end. Lucky for me i have one not so lucky for most people who probably don,t. everything else however is excellent and super easy to install.
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Sophie C
9/10
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Delivery was not great very slow. Blinds are nice but over priced for what they are .
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Jon S
9/10
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The installation instructions were fine, but this was a replacement. The instructions on how to remove the existing broken one were poor.
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William C
10/10
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The website is very well designed to identify your existing window size and select the appropriate blind easily. This gave me confidence to buy. The blind fit perfectly in the window.
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Jay M
8/10
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All Good. Excellent service
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you are happy with the service.
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Paul C
8/10
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A day late and nothing from the courier when it was coming
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed and that you did not receive communication from the courier regarding the updated delivery time. Your comments will be shared with our delivery partners as we work to improve the overall delivery experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that the samples arrived quickly and that you found the process helpful. We appreciate you taking the time to share your experience and hope we can assist you further when you’re ready to place an order.