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Simon S
1/10
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The delivery date stated when purchasing online was not adhered to and despite requesting the delivery be delayed until there was someone home it was delivered late and just left on the doorstep. As I was away from home for 3 weeks this was not what I wanted. I contacted Velux and an email was sent to GLS to organise the delivery for the 8th Dec. It appears the messages were read but not acted upon. A poor service from Velux. I had expected much better from you. Very disappointed.
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Jane S
1/10
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Despite providing the correct address on the order ,my address was NOT correct at all on the delivery packages.Number of house missing and the house name wasn't clear.The parcel worth £1000 was dumped at number 37 Blackwell Rd in the rain outside someone's door ! The very kind gentleman who lived there spent more than an hour tracking me down and then I had to drive up the road to collect them .You are very lucky they weren't stolen !!Have not opened until have a fitter, will need to check for any damage. Individual boxes look slightly damaged.They were just held together by a tie, if this had slipped off the four individual boxes would have been separated?lost .Why aren't they at least put in a substantial box for shipping or shrink wrapped for protection.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. We have had a look into this for you and can see that the house number in the address field was not provided when the order was placed. It is however not acceptable that the courier left this, the correct process would be for them to take this back to the depot when they were unable to find the address, and reach out to ourselves or the customer directly to obtain the correct address information. Please rest assured that we take such concerns seriously and are working to improve. I have passed feedback on to the carrier in hopes that this situation does not arise again.
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Brenda C
10/10
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Great service I have solar powered roof windows velux gave me a free connector hub for app It was easy to download I can now operate my windows from my phone works seamlessly Very impressive well done Velux
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William M
8/10
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Prices are expensive. Discounts should be offered hi in
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that pricing is an important factor, and we strive to offer products that reflect both quality and value. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to learn that your order was delivered earlier than expected. We always try out best to adhere to the estimated dates of delivery however sometimes external situations arise that our out with our control. In this case, your order cleared customs quicker than the timescale we were expecting, which meant the goods were delivered early. Kindly asses the goods when you are back and contact our customer service teams if there is any issues.