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Mike W
10/10
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A very high quality item which was easy to fit and which has transformed the blinds
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Martin E
7/10
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The box containing the awning was damaged potentially losing the contents. The larger screws were Torx with no enclosed screwdriver so had to substitute my own. The instructions to remove the bits to install the awning were wrong in that the contents were not screwed in and there were ‘packaging’ pieces of wood at either end that needed removing. Fortunately found a non Velux video explaining this. Also have a photo of the package that arrived if you want it. The blackout bling and instructions were fine.
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Robert C
10/10
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First time we have ordered anything in line. Pleased with product, easy to fit, good delivery service.
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Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the packaging arrived damaged and that you experienced difficulties during installation. We understand how frustrating it must have been to encounter unclear instructions and have to rely on an external video to complete the installation. We appreciate you taking the time to share these details, as they help us identify areas for improvement in both our packaging and installation guidance. If there's anything we can do to help, please reach out to our support team.