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Rhona F
9/10
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I had a query which was dealt with very quickly and efficiently. After care service excellent. Would highly recommend you and use you again.
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Jennifer A
10/10
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The blinds were delivered ahead of expected delivery date. The blinds were very easy to fit and look great. The blinds are quite expensive in relation to the size of the blinds but I did not want to compromise and buy an alternative that was less easy to fit and did not fit the windows perfectly.
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Melissa P
10/10
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We were really please with the service. We purchased our blinds sometime ago during a house renovation and have only been ready to fit them now. We opened one of our blinds and found a part had snapped in the mechanism. We thought we may have a difficult situation trying to get a favourable response after such a long time. But we were surprised to get a prompt response confirming a replacement blind would be sent to us. The blind has been fitted and we are very happy with them. Thank you!
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Paul M
8/10
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I wish that the motor inside the Vellux windows were more powerful and would open and close more quickly.
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Martin C
10/10
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The removal of an old broken blind is very difficult. Some thought needs to be given as to how this could be improved. To fix the replacement was much easier and the directions provided are clear and logical.
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Graham D
10/10
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High quality product came on time easy fit and works well Stylish finish to our home Mr & Mrs Deacon
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Tim H
8/10
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Very impressed with the help I got on the telephone with installing.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were impressed with the support you received over the phone and that our team was able to help you with the installation. Providing clear, helpful assistance is very important to us, so it’s great to know our customer service made a positive difference.
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Keith J
9/10
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Packaging arrived very damed (products were ok) - x4 blinds and extras. We blamed Royal Mail. Whilst ordering blinds was easy it was also hard - contradictory I know. Easy to get size with window plate but when it came to type of blind it was more confusing. We ordered blackout blinds (all 2 of one colour and 2 of another - in eluding a fire escape window in each). The fire escape windows came with a double blind - why? How? Ours are older windows but I had to guess to order the blind fixings - there was no prompt. We ordered a pole - great idea but the end fixing does not seem to fit well to the window or blinds. Haas the design changed over the years?
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback with us. We’re glad to hear you’re using the Velux windows, and we appreciate you letting us know about your experience with the motor speed. Your comment is extremely valuable, and we’ll make sure to pass it along to our product team for further review as we continue working on improvements.