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Kath M
10/10
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Ordering was easy and delivery was fast. Communication about delivery was very good. Blinds are very well designed and excellent quality.
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Simon J
8/10
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It was all simple, straightforward and smooth from choosing the blind, delivery and then fitting. Thanks
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David R
9/10
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We have only ordered sample blind materials, but have now ordered heat resistant shutters. This followed further discussions and recommendations from your support team.
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David B
10/10
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Extremely happy overall. Website could have been clearer about the mounting blocks. It turned out I didn’t need them as my existing window has them. If the website made it easier to identify them it would have helped. The blind was fitted and in use before the mounting blocks arrived separately
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David M
2/10
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The order was placed with an expected delivery time of 2-3 days on 26 June - today is 7 July no delivery yet
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we're sorry to hear that you were disappointed with the delivery timescale for your order. Having reviewed your order, I can see that your order confirmation, issued on 24th June, advised an estimated delivery date of 6th July. While we appreciate this was longer than you were expecting, this was the estimated delivery date provided when your order was confirmed. I'm pleased to confirm that the tracking shows your order has now been delivered today, 7th July. We apologise for the short delay beyond the estimated delivery date and for any inconvenience this caused.
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Jean P
10/10
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I was given a delivery date, but the delivery was a lot quicker than that, I was very impressed, also the customer service agent was very helpful too, put my mind at reast I was selecting the correct products.
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Abigale R
6/10
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When I usually get samples, they are sent out the next day - yours took 8 days to arrive, and didn't even have the name of the sample on them, so I had to look up the code. This could definitely be improved. Also, they were backed with silver and when I tried to find out on the website if this was standard and what it meant, there was no way of getting information about this. They also felt extremely thin compared to other samples I got, which worried me. I think they would be backed with other material to make them thicker and stiffer for the actual blind, but I'm not sure!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the samples took longer to arrive than expected. We're also sorry that you were unable to find sufficient information on our website regarding the silver backing and what it means for the finished product. Additionally, we appreciate your comments regarding the thickness and feel of the samples. Your feedback highlights several areas where we can improve both our product information and sample experience, and we have shared your comments with the relevant teams for review. If you have any questions about the sample materials or product specifications, we would encourage you to contact our Customer Service team, who will be happy to provide further information.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that your experience was simple, straightforward, and smooth from start to finish. Providing an easy and hassle-free experience is exactly what we strive for. Thank you for choosing us and for taking the time to share your positive experience.