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Benjamin L
9/10
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I am very happy with my velux blind. Good quality, great design, value for money, fast delivery and good customer service for follow ups. I would highly recommend Velux to anyone.
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Rob B
7/10
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3 blinds came in 3 separate deliveries. Thats fine but on two occasions, couriers left the package out in the open on a main road if full view pf passers outside what was obviously a closed business premises. On one occasion, this was on a saturday evening, so I had to drive from home to work so it wasnt left out over the whole weekend...
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Gerald W
9/10
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Had a problem, got through to wrong department, the lady was very courteous and promptly put me through to the right department where I with details of my issue handed over. I was then dealt with courteously and promptly with the outcome very satisfactory.
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Gwion J
6/10
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Order placed, no tracking delivery date sent just turned up a few weeks later. No expected delivery date or any correspondence.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you did not receive delivery updates or an expected delivery date for your order. We understand how important clear communication is throughout the delivery process and apologize for any frustration caused. Your comments are appreciated and will help us improve our customer experience.
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Stephen H
10/10
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Customer service was very informative and friendly. Very helpful, and Haley and Alisdair put me on the right track to what I needed, as I was not sure about the correct part required. I very much appreciated the information that I was given.
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Ingrid N
5/10
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Unfortunately, it has been 4 weeks since I ordered window blinds, and I still haven't received them. It's been marked as ,, in transit,, for over 3 weeks, yet never delivered. I have spoken to an adviser on the phone and she assured me she will dispatch the blinds again. Still waiting... but being hopeful. Although very disappointed as I had a handyman booked for fitting the blinds, and had to cancel. I would also recommend looking into or reconsider the transport company used for deliveries.
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Alan T
9/10
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At first the website was a little daunting, however I called Velux and Lois from Customer Service was patient with me and she talked me through all the options and how to find the size etc for my solar blinds it took about 5 minutes. She was brilliant especially having to put up with a numbskull like me. The blinds arrived on time and I installed them myself with the simple instructions and also aided by a video on YT. First class service I couldn't fault them
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your delivery experience. While we're glad your blinds arrived, we understand your frustration with packages being left unattended outside a closed business premises, particularly when this required you to make an additional trip to collect them. We apologize for the inconvenience caused and appreciate you bringing this to our attention. Your comments will be shared with the relevant teams to help improve future deliveries.