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Barry W
5/10
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I understand you have not put any narrative on the maintenance kit instructions, because of all the languages. But this only works if the diagrams are of high quality. This is the first time I have purchased one of these kits and I’m a practical chap but the diagrams are not clear.
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Ann P
8/10
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We love the blinds. However, they are not cheap (~£100 each) and it is a bit disappointing that we have had to replace all 8 blinds after 10 to 15 years use.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are happy to hear you love the blinds. We understand that longevity is important, and we appreciate your comments regarding durability and value. Your input helps us continue to improve our products.
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Steve W
1/10
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I’m still waiting for the delivery of a replacement handle that I ordered 2 weeks ago and your website said I would have it in 7 days.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for any confusion caused with the delivery date stated on your order confirmation. After being in contact, we are pleased to hear that the goods have now been received and installed.
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Sophia W
5/10
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Delivery was left out in the rain. Driver did not buzz. Hoping new blind is not ruined!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Stephen M
8/10
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No all good good product and easy to fit
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear you're happy with the product.
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Douglas R
10/10
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I’m disabled but it was very easy to instal. I have two Velux windows but at the time of instalment (about 15 years ago) I only put a blind on the larger window. The smaller window has the sunlight longer so I decided to get a blind for this one. All the information for the size of the window is recorded by code on the window itself so ordering a blind for it was very, very easy.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your comments regarding the clarity of the maintenance kit diagrams. We're always looking to improve our instructions and user experience, and your input is valuable in helping us do that.