veluxblindsdirect.co.uk Reviews

Consumer Goods

(16814 public reviews)
Rating of  8.2  from 0 - 10
veluxblindsdirect.co.uk
10/10

Fitting instructions could be a bit better - but overall, OK.

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0/10

I have paid my twice by accident and I am trying to get the overpayment back. Credit control are ignoring me and not returning my calls. Please help!

Comment by veluxblindsdirect.co.uk:

We tried to call you regarding your refund and left a voicemail. Please accept our apologies for the delay in responding. I can confirm that your refund has now been processed and should appear in your account within 1–3 working days.

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10/10

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4/10

We raised an issue over a blind delivered broken requesting a replacement but have had no response yet

Comment by veluxblindsdirect.co.uk:

Please accept my apologies that you received a damaged blind and that we did not respond as quickly as you expected. I can confirm that my colleague has already processed a replacement order for you, and it will be sent out as soon as possible.

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0/10

Blind was of poor quality. Fitted as per instructions but broke when first used

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right. Please contact our team for further support.

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10/10

I purchased 2 VELUX solar blinds. Installation was very easy and they are working extremely well. I am very pleased.

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7/10

You get an email to say it’s been delivered but no contact information if you haven’t received it?

Comment by veluxblindsdirect.co.uk:

Thank you for bringing this to our attention. We’re sorry to hear about the confusion regarding the delivery notification. Your feedback is very helpful, and we agree that clearer contact information and instructions should be included in such communications. We will pass this on to the relevant team to help improve our delivery notifications and ensure customers know exactly how to proceed in these situations. In the meantime, please don’t hesitate to contact our customer support team, and we will be happy to assist you in locating your order.

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10/10

Nathan was extremely helpful and very accommodating when the scope changed due to planning.

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10/10

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10/10

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

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