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Michelle F
9/10
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Took ages to actually to speak to an agent. Wasnt informed that two blinds ordered came from different location. And therefore onky one delivery note. Scottish location gave exact delivery details. Evri, London location gave not one idea of when delivery would appear and when it was it was just dropped at the front door ' dogs informed me something was outside as delivery driver obviously couldn't push a bell. Let velux impression down badly
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Deborah W
2/10
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Taken delivery of my blind only to find a hole in it. Was not quality checked before being packaged
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Catherine L
9/10
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It would help to have written instructions as well as pictures, and for the pictures to be larger
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Martin H
10/10
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During the recent heatwave the blind has enabled us to still feel comfortable in our kitchen. Even though our Velux is high in the ceiling the blind was easy to fit and is easy to operate with a pole hook. It was very reassuring to know that the window code ensured the correct blind could be ordered.
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Stephen B
8/10
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Great product and easy to install. The Duo blinds make a big improvement to heat build-up and ensure a good sleep.
Comment by veluxblindsdirect.co.uk:
Thank you for your positive feedback. We're delighted to hear that you are pleased with your duo blinds and found them easy to install.
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Lesley J
5/10
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Your website is not as helpful as it could be for someone ordering one of your products. I ordered blinds to fit a standard Velux which had been fitted with motor after original installation. Nowhere on the website does it mention that I might need an additional part to connect the blind to the motor. You could simply have show. The accessory as “usually sold with this blind if not originally electric window”. As it is when I called Velux they immediately told me that I would need an additional part to make the work. Having waited 4 weeks for the original order I now have to wait an additional two weeks for the extra part. A little thought in the website offering might have improved my buying experience and make me want to recommend the site to others.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your ordering experience did not meet your expectations. Your suggestion regarding a recommendation for commonly required accessories is valuable, and we can see how clearer guidance during the ordering process could help customers avoid delays and inconvenience. We continuously look for ways to improve our website and customer journey, and feedback such as yours helps us identify areas where we can do better.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your blind arrived with a hole in the fabric. We sincerely apologize for the inconvenience caused.