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Ian J
8/10
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I had difficulties fitting the sides of the blind. In particular the string got tangled within the fitting so the side would not click into place. I had to remove the side , clear the string into its proper position and then refit the side. The only way I could do this was to remove the blind entirely from the window and refit the sides on the ground where I was eventually able to click the side in place. This involved using tape to hold the sides in position and lifting the entire assembly upto the window. Got there in the end but it wasn't easy.
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James T
6/10
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Really quite expensive for what it is
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that value for money is an important part of the overall customer experience, and we are sorry to hear that you felt the product was expensive for what it is. We strive to provide high-quality products that are designed for durability, and performance.
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Rod M
8/10
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The product is excellent, and the fitting instructions very good! My only criticism is that the delivery was split between to different days. It is impossible to fit the blinds without the parts in the second delivery, so no point in sending them out separately! Then the second delivery was four small parts with together would fit into a small shoe box. They each came separately packed, each in a box double the size of a shoe box!! So the packaging and delivery of these four small components was absolutely ridiculous!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the blinds themselves. We are sorry that the delivery experience did not meet your expectations. We also appreciate your concerns regarding the amount of packaging used for the smaller components. Your feedback is valuable and will be shared with the relevant teams as we continue to review our delivery and packaging processes.
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Brenden T
10/10
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Instructions on blind fitting a little vague in areas but once sorted it was easier
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Tracy P
10/10
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The product support guy was brilliant and gave me step by step advice on how to set up my velux remote control.
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Michelle F
9/10
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Took ages to actually to speak to an agent. Wasnt informed that two blinds ordered came from different location. And therefore onky one delivery note. Scottish location gave exact delivery details. Evri, London location gave not one idea of when delivery would appear and when it was it was just dropped at the front door ' dogs informed me something was outside as delivery driver obviously couldn't push a bell. Let velux impression down badly
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Deborah W
2/10
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Taken delivery of my blind only to find a hole in it. Was not quality checked before being packaged
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your blind arrived with a hole in the fabric. We sincerely apologize for the inconvenience caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties during the installation process. It sounds like a considerable amount of extra effort was required to remove and reassemble the blind before installation could be completed. We appreciate you taking the time to share these details, as feedback like this helps us identify opportunities to improve both our products and installation guidance.