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Richard F
8/10
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In general it was a good experience. My main gripe is that you produce some very good and affordable heat shielding products, which are becoming more and more relevant with the changing climate in the UK, but they could be easier to find. You should be pushing customers to these. And you should be emphasising how easy they are to install. I was quote over £500 to install two £60 external blinds, via your find a fitter tool. I fitted them myself in 15 minutes.
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Annabel F
10/10
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The heat shae blinds are so effective- have recommended to anyone who will listen!!!
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Hitesh P
9/10
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Website navigation was simple. Being able to change specifications and see the price update was useful when making choices for the product
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Helen K
10/10
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It takes a while to get through to customer support but all of your agents are super helpful going above and beyond to help to give support in any enquiry.
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Rob K
8/10
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Short delay due to heavy demand so did not arrive when expected. Rang them and they were very apologetic, blind came within a couple of days - very pleased with it .
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order did not arrive when originally expected due to high demand. However, we’re pleased to hear that our team was able to assist you promptly and that your blind arrived shortly afterwards.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that, overall, you had a good experience and that you found the heat shielding products both effective and affordable. We appreciate your comments regarding the visibility of these products on our website and the need to better highlight their benefits and ease of installation. It’s also helpful to hear your perspective on installation costs compared to fitting the products yourself.