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Jonathan H
8/10
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I found it a bit hard to follow the picture only installation instructions. A few words like ‘ invert window completely’ in the correct place would have helped. I was fortunate to have the correct type of screwdriver bit to fit the screws
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Phil S
4/10
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Some of the worst installation instructions I have ever seen. Stop trying to save money on translation and put together some proper directions. The diagrams look nothing like the roof lights.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the installation instructions difficult to follow and that the diagrams did not closely resemble your roof windows. Clear and accurate installation instructions are extremely important, and we appreciate your comments regarding both the diagrams and the overall guidance provided. Your feedback has been shared with the relevant team for review. If you have not already done so, we would recommend contacting our Customer Service team. They will be happy to provide additional installation guidance.
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Marilyn S
10/10
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So easy just send the code on your VELUX window. Pick what you like ordered on a Sunday night blind was delivered Wednesday morning so quick
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were able to complete the installation, but we're sorry that you found the picture-only instructions difficult to follow. We appreciate your suggestion regarding the inclusion of brief written guidance alongside the illustrations. Your comments have been shared with the relevant team for review as we continue to improve our installation instructions and overall customer experience.