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Stephen M
6/10
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Shipping time was far too long from a uk based company. Product itself is brilliant. Easy to fit. Shipping time totally lets the company down
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Jane L
2/10
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The delivery was so late I missed my window to have the blinds installed. Now by the time I get them installed it will a. Be autumn or winter2. If they are broken etc it will be very hard to get a replacement because of the delay between ordering, delivery and fitting.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delay with your delivery meant you missed the opportunity to have your blinds installed at the planned time. We understand how frustrating this must be, particularly when the purpose of the blinds was to provide benefit during the warmer months. We also appreciate your concerns about not being able to check the product until much later and the potential impact this could have should any issues be identified after installation. If you do encounter any issues once the blinds are installed, please don't hesitate to contact our customer service team, who will be happy to assist and discuss the available options.
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Anthony B
10/10
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I don't know about warranty and some of the items were not looked after in transit very well.
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Rosalind S
9/10
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Andrew C
0/10
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I still haven’t received my parcel
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you had concerns about the delivery of your parcel. Having reviewed your case, it appears that the order has since been successfully delivered. A member of our Customer Service team has also left you a voicemail requesting that you contact us on 01592 778 225 if the parcel has not been received or if you require any further assistance. We apologise for any inconvenience caused and appreciate your patience.
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MARK C
2/10
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Ordering blinds for new windows was horrific. Most of the attempts let me enter the model number only to tell me there was no option for the colour I wanted, which didn't seem to exist on the whole. I'm not even sure how I managed to find and order it. Also find it strange that the process for ordering new windows doesn't integrate with ordering blinds? Hoping that after this, and getting the new windows in, we won't need to return to the site. Absolutely not user friendly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the ordering process difficult to navigate. We understand how disappointing it can be when product options are unclear and ordering takes more effort than expected. We also appreciate your comments regarding the integration between window and blind orders, as well as the overall website experience. Your feedback is valuable and will help us identify areas where we can improve the customer journey.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the product itself and found it easy to install. However, we're sorry to hear that the delivery time did not meet your expectations. Our products are manufactured and shipped from different warehouses across Europe to help ensure a smooth and efficient delivery process. We apologise for inconvenience caused.