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Julia M
0/10
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My order confirmation was a document attached to an email without even a message, half of my order arrived two days earlier than expected so I wasn’t i, then the other half hasn’t arrived three weeks later. The instructions had a QR code to scan which led to the VELUX website. Surprisingly enough, I already knew where the VELUX website was because I had bought the blind from there.. what would’ve been helpful would’ve been a link to the actual instructions for the actual item that I had bought. Overall the experience suggested that VELUX is operating on 1990s technology, and I am now faced with the prospect of having to try to work out how to access customer service services to find out if/when I’m going to get the rest of my order
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Guy F
10/10
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The blinds that I ordered were easy to install, despite me having to do the installations of the four blinds up a very high set of step ladders. The pleated insulated blackout blinds do indeed provide excellent protection from the sun and help reduce heat buildup in the room on a hot summer day. So far I am really pleased, and very much hope that they don’t become problematic in any way in the future. It’s early days yet, but so far so good. Thank you!
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Nick B
4/10
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Very slow delivery, I contacted Velux customer service they never bothered to reply!! Tracking and delivery notice non existent!!
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David A
8/10
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I purchased a Venetian style blind and fittings. The blind was supplied by one source. The Fittings came seperately and later from another source, The fitting instructions were not clear. Had to make an equiry to your help desk to ensure I had the right size. The blind is now in place and we are very happy with it.
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Lorraine H
8/10
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I made an enquiry two days ago as a follow on from my purchase but.you have not replied so I still can't open my Velux windows. You sent an email to acknowledge my enquiry which told me you were very busy .I am not impressed, its now 3 days on .
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Malcolm B
10/10
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I have 2 velux windows in each of my kids (now grown up) bedrooms. The blinds aren't cheap and sometimes don't last long for kids or teenagers who won't always be extra careful. All it takes is to dislodge the blind from the runner and it's almost impossible to recover. I've had to replace every blind long before I would like to. You need to look at a more robust design.
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Richard B
6/10
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Evri took 9 days to deliver your package!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your delivery took 9 days to arrive. Delivery delays can have a real impact on plans, and we appreciate your disappointment. Your comments have been shared with the relevant team for review, and we thank you for taking the time to bring this to our attention.
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Ron D
8/10
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I bought 2 identical blinds. 1 I fitted with no problems. The other has a manufacturing/assembly problem with the side rails. Customer service were very helpful and after a video chat replacements were ordered. HOWEVER I feel very disappointed that the delivery date for the replacement is estimated at 26-Aug. I feel this is an unacceptably long time. We bought the blinds because of the need to block out the sun in this extremely hot period so I'm sure you can imagine why this delay is so disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that one of your blinds was installed without issue and that our customer service team was able to assist promptly and arranging a replacement. We're very sorry that the second blind had a manufacturing issue and understand your disappointment with the estimated replacement delivery date. We completely understand how disappointing it must be to have one blind working perfectly while being unable to fully enjoy the benefits of the second one, especially during a period when you need it most. We appreciate your patience while we resolve this and hope that your replacement arrives as quickly as possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you were disappointed with the time taken to receive a response and apologise for any frustration caused. As it is currently our peak season, our email response time is around 3 working days, though our phone lines remain available for urgent enquiries. We received your enquiry on 17 July and responded on 23 July. We also attempted to contact you by phone that day but were unable to reach you. We appreciate the inconvenience of waiting for assistance with your VELUX windows and apologise that we could not help sooner. Our colleague has now provided the guidance needed to connect the app control to your window. If you need any further assistance, please reply to our email or call us directly and we'll be happy to help.