veluxblindsdirect.co.uk Reviews

Consumer Goods

(17684 public reviews)
Rating of  8.3  from 0 - 10
veluxblindsdirect.co.uk
10/10

Excellent product, Excellent service. Would highly recommend, and a market leader

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10/10

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10/10

Purchased the opening pole. Early days yet but seems like a good product that will last.

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8/10

Took ages for the delivery to take place from my order date, From being dispatched and to actually being delivered

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that your order took longer than expected to be delivered. We understand how frustrating delays can be, particularly between dispatch and final delivery. We appreciate your patience and will use your comments to help improve the experience for our customers.

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10/10

the outer packaging was damaged but the goods inside were OK

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10/10

We have had several problems with the quality of blackout blinds coming away from runners at sides but usually managed to fix ourselves. The latest was a brand new blind , just fitted. Customer services were great, went as far to video call me to see problem for themselves. Never once tried to question issue or blame us, arranged new blind to be sent straight away. Very friendly and helpful.

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9/10

I am very happy with my velux blind. Good quality, great design, value for money, fast delivery and good customer service for follow ups. I would highly recommend Velux to anyone.

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10/10

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7/10

3 blinds came in 3 separate deliveries. Thats fine but on two occasions, couriers left the package out in the open on a main road if full view pf passers outside what was obviously a closed business premises. On one occasion, this was on a saturday evening, so I had to drive from home to work so it wasnt left out over the whole weekend...

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear about your delivery experience. While we're glad your blinds arrived, we understand your frustration with packages being left unattended outside a closed business premises, particularly when this required you to make an additional trip to collect them. We apologize for the inconvenience caused and appreciate you bringing this to our attention. Your comments will be shared with the relevant teams to help improve future deliveries.

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9/10

Had a problem, got through to wrong department, the lady was very courteous and promptly put me through to the right department where I with details of my issue handed over. I was then dealt with courteously and promptly with the outcome very satisfactory.

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

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