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David M
2/10
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When my son an I ordered 3 blinds (1 for me 2 for him) At the time we were told they would be delivered together, despite my blind being available within a few days an his would be several weeks. Your tracking site suggested that my son's would arrive on 29th so he took time off work to take the delivery. On 24th he came home to find a note from Parcel Force to say that he had missed a parcel delivery, they would try again on the next business day (Monday) - when his blinds did arrive. I called your customer services where a very nice person told me that, in fact, the two orders were always going to be delivered separately as his blinds were coming from France and mine from UK, she told me that mine would arrive on 29th. 15 minutes after my call I got an email to say that my parcel would not arrive when promised!! At just before 9 last night I got a further email telling me that my order would arrive today. Whilst I was reading the email my son rang me to say that my order had just been delivered!!
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John H
8/10
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It was difficult to access product code on existing Velux windows high in living room. Installation is NOT a DIY job. It requires an installer with previous Velux experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that accessing the product code on existing roof windows can be challenging, particularly when the windows are positioned high up in a room. We're also sorry to hear that you found the installation more difficult than expected. While many customers successfully install their products themselves, we appreciate that installation can vary depending on the product type, window location and individual experience. If customers have any questions before or during installation, our Customer Service team is always available to provide guidance and support.
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Sara S
10/10
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So happy as this was such an easy process whole way through. Even managed to install the blind ourselves! Thank you!
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Rob T
10/10
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Blind came with everything I needed to install it and clear instructions with the added benefit of an online tutorial
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Malcolm G
6/10
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I bought manual external heat blinds for GDL SK19. The website makes them very difficult to find.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the external heat blinds difficult to locate on our website. Your comments have been shared with the relevant team, as we're always looking for ways to improve the website experience and make products easier to find.
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Wendy H
10/10
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Very good communication. I was kept informed of the slight delay in delivery which was due to high demand for the product. Installation was straightforward with clear instructions. Very pleased with the quality and appearance of the product.
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Jean C
5/10
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Purchasing the unit is easy enough with swift delivery. Not being able to talk to someone is a pain. I'll have to pair my new controller with the blind and window but I haven't a clue what the diagrams mean. Normally I'd be able talk it through with someone. In the past the customer service people have been really helpful. I hope them not being available is only temporary.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery and communication around your order caused frustration. We understand how disappointing it must have been to receive conflicting information about when your blinds would arrive. We understand that clear and reliable communication is an important part of the customer experience, and we're sorry that this fell short in your case. Your comments have been passed on to the relevant teams for review as we continue to improve our delivery communications and tracking processes.