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Rick H
10/10
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We ordered the heat blinds. Took a bit of time to deliver ( but I understand they are in hight demand with the continuing hot summer!) But we were kept informed and when the product arrived- it was relatively easy to fit
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Penelope C
7/10
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Have installed 4 new Velux windows and blinds, received the gateway direct from Velux online and cannot get it to automatically operate the windows and blinds. No instructions. No help online. Poor effort Velux.
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John S
10/10
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My only issue is the lack of email notification of dispatch or imminent or actual delivery. I accept that there is online tracking which I only accessed out of curiosity quite late in the process. We were unaware of the actual delivery and, again by chance, discovered the package on our doorstep. That said, delivery (from France) was a day or two quicker than anticipated and overall very satisfied.
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Stephen N
8/10
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Because you have so many different types of product, it is difficult to get a clear overall picture of the exact product required. Although by careful reading and cross referencing it can be done. If there was any way to make this overall choice easier it would improve making the right choice sooner.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate that, with a wide range of products and options available, finding the exact solution for your window can sometimes be challenging. We're pleased to hear that you were ultimately able to identify the correct product through careful research, although we understand that a simpler and more intuitive selection process would have improved your experience. Your comments are valuable and will be shared with the relevant teams for consideration. If any customer is unsure which product is best suited to their needs, we would encourage them to contact our customer service team, who are always happy to provide advice and help identify the most suitable solution.
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Julian T
8/10
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The delivery driver gave our consignment to somebody that wasn't named at an address over a mile away. Thankfully the owner of that address brought them to us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. While we're grateful that the resident kindly ensured the package reached you, we appreciate that this situation should not have occurred. Thank you for bringing this to our attention. Your feedback will be shared with the relevant teams as we continue to review and improve our delivery experience.
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Erica C
5/10
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I am so frustrated!! I have tried and tried to speak to someone about the problems I’m experiencing with the app and climate control thing. I waited for nearly 20 mins before the phone went dead yesterday! I would certainly not recommend your customer service!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the frustration you experienced while trying to contact us regarding the issues with your app and climate control system. Having reviewed your case, we can confirm that our customer service team arranged for a replacement product to be sent to address the issue. We sincerely apologise for the difficulties you encountered when attempting to reach us and appreciate you bringing your concerns to our attention. Your feedback is important to us as we continue to improve our customer service experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you have experienced difficulties setting up your gateway. We would encourage you to contact our customer service team. They will be happy to provide guidance and help resolve any issues you are experiencing with your gateway and its operation.