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Sheila O
10/10
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I have velux windows that have lasted 20 yrs They needed minor fixing and I rang up , was given excellent advice , a few years ago , and bought small part which fixed them.
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ANDREW W
1/10
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woeful experience, expectation set at ordering was OK and main reason I order from Velux, but two further delays in delivery was totally unacceptable, as the OEM your delivery expectations should be golden. + your IKEA instructions without words needs a lot of improvement and needs to be made clearer for the different GGL variants.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience. We understand how disappointing it is when delivery expectations are not met, particularly when delays occur. We sincerely apologise for the inconvenience caused. We also appreciate your comments regarding the installation instructions. Clear guidance is essential, and we’re sorry that the current format did not provide the level of detail needed, especially for different GGL window variants. Your feedback is valuable and will be shared with the relevant teams for consideration.
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Wilfred A
7/10
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I ordered a blind to replace a faulty/failed blind that in fairness was 20+ years old. The quality of the old Velux blind was superb. I was very unimpressed to discover that I would need to order a fitting kit at nearly £8 as, whilst my window was listed, it was considered "old" and the new blind needed the extra kit. At the time I thought that was a bit much, but assumed that some complex kit would arrive that justified the £8. When the kit arrived (some time after the blind), it was delivered in a box the size of a shoebox. Fair enough, it's £8 worth of kit! Except when I opened the shoebox, there was a plastic packet the size of an envelope and inside that were two plastic blocks the size of a coin and two little screws! £8 for that????? You must be having a laugh at the mugs who have to buy that because they have older windows! Come on Velux! Those bits cannot cost more than a couple of pennies. Include them with the blind and stop ripping your customers off. And to add to my pain the aluminium frame isn't a great fit (narrower than the old one so not a match to the adjacent windows) and the actual blind is not as good quality as the original. It's left a nasty taste in my mouth! Would I recommend someone buy the blinds? Only because they are a custom fit.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the additional fitting kit required for older windows and the value you felt it offered. We appreciate your detailed comments, as they help us better understand our customers’ experiences and expectations.
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Bernard B
8/10
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The only problem was the courierDX were not good as they didn’t deliver my third blind on time and you had to keep chasing them.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that there was an issue with the delivery of your third blind and that it did not arrive on time. We’re pleased that we were able to assist in progressing the delivery, and we appreciate you taking the time to share your experience.
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Richard F
8/10
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In general it was a good experience. My main gripe is that you produce some very good and affordable heat shielding products, which are becoming more and more relevant with the changing climate in the UK, but they could be easier to find. You should be pushing customers to these. And you should be emphasising how easy they are to install. I was quote over £500 to install two £60 external blinds, via your find a fitter tool. I fitted them myself in 15 minutes.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that, overall, you had a good experience and that you found the heat shielding products both effective and affordable. We appreciate your comments regarding the visibility of these products on our website and the need to better highlight their benefits and ease of installation. It’s also helpful to hear your perspective on installation costs compared to fitting the products yourself.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order has not yet been delivered and understand how disappointing this delay must be. Having reviewed your case, we can confirm that you contacted our Customer Service team yesterday and discussed the matter with one of our colleagues. We have since contacted the carrier and requested delivery on 22 July 2026. As soon as we receive confirmation from the carrier, we will provide you with an update via email.