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Bruce L
10/10
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While the product is very carefully designed for ease of installation, the instructions could be supported by text and or a link to a video The most difficult aspect is fitting the side guid rails at height
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RICHARD E
2/10
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I ordered 4 items in total (2 x blinds + 2 x Adaptor for telescopic pole). Due to late shipment running into a family vacation, I redirected the delivery to my local Post Office. Alas, only one item was redirected, the remaining 3 items were left behind my garden gate, visible and accessible to anyone calling at the property. Also, each "Adaptor for telescopic pole" was sent in its own cardboard box – a significant waste given the box chosen could easily accommodate 20 such items!
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Michael L
9/10
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Delivery was poor. Parcel post left the parcel at my door with no signature despite their mail saying one was required.
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Harry h
7/10
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why add a delivery free? There isn't another way to get them. Just include in the price
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your view on delivery charges and understand that having a separate delivery fee may not be everyone's preference. Your comments have been shared with the relevant team, as we regularly review our pricing and delivery options to ensure we provide the best possible customer experience.
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Alex H
8/10
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Our two smaller blinds were fine and once we’d worked out how to remove the old ones, fairly simple to replace. The larger blind came with a detached runner string. This was not seen until it was installed, whereupon we had to remove it and rethread it through the slats. If delivery hadn’t taken so long, we would have probably returned it, but as it was we managed the fairly fiddly repair job.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that the two blinds were straightforward to replace. However, we're sorry to learn that the larger blind arrived with a detached runner string and that this only became apparent after installation. We understand how frustrating it must have been to remove the blind and carry out a fiddly repair yourself. We also appreciate your comments regarding the delivery timescale, which influenced your decision to repair rather than return the item.
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Vaughan S
10/10
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A brilliant well made product, easy to install, with a good website making it easy to select the correct blind for window size.
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Jeremy W
10/10
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Pre-marking of drilling holes which corresponded to those needed for anti-heat blind installation was very helpful. Updating of changed delivery date was appreciated. Advice of customer support agent on installation was useful in clarifying printed instructions.
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Paddy T
10/10
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I had some problem fitting the side pieces, the plastic seal kept getting in the way, now I have done one , another one would be easy, but I think the instructions could make that clearer. Generally I liked the clip together nature of the fitting. The blind acts very well as a blackout and helps control solar heating.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery process did not go as expected. We understand how frustrating it must have been to redirect your order to a Post Office, only for part of the shipment to be delivered there while the remaining items were left at your property in a visible location. We also appreciate your concerns regarding the packaging of the adaptor components. Your comments regarding both the delivery experience and packaging have been shared with the relevant teams for review.