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William C
10/10
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I used the online video for installation which was excellent. The written instructions are not clear.
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Claire J
10/10
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This was a replacement blind for one that had lasted 20 years, with daily use. Fingers crossed for this one!
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Sarah C
10/10
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We were not impressed with the courier who delivered. Didn’t knock - there was somebody in but threw them all over a 5 foot gate.
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Graciela M
7/10
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I have been trying to order a new window and new blinds but the overall process has been incredibly slow and I am still waiting to get confirmation from the installers so I can place the final order. Additionally, customer service hours are very limited which makes it hard for me to get in touch with someone and speed things up.
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Alec M
5/10
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Only one of the four units I ordered was delivered, despite the tracking indicating all four had been delivered. The driver indicated he knew nothing about the missing three units. I tried your customer support by email (on 23rd June), sending pictures of the evidence, with ticket automated reply indicating "within 72 hours", yet I have heard nothing after that time has elapsed. I am currently minus 3 blinds and down by £900, with no response from what is supposed to be a premium brand. Not a great impression so far. The actual product itself, based on the single unit have received so far, is very good. Hopefully the issue will be rapidly remedied next week, with expedited delivery!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your delivery and the delay in receiving a response from our Customer Service team. Please accept our sincere apologies for the inconvenience caused. We can confirm that, following correspondence with our Customer Service team, a replacement order has been arranged for the missing blinds. We’re pleased to hear that you are happy with the quality of the blind you have received and hope the replacements will arrive promptly and meet your expectations. Should you have any further questions, please do not hesitate to get in touch with us.
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T M
10/10
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very high quality product, designed with installation in mind and easy to follow instructions made installation easy.
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Steve R
10/10
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We recently bought the Velux Venetian blinds to fit to our Velux windows that were installed 10 yrs ago. Ordering was easy, delivery on time and installation was much simpler than expected. The blinds are excellent, look really good and are great for controlling the sunlight into our loft rooms. One part was missing but the customer service was excellent and we received the part promptly. The blinds have made such a difference and we wish we had bought them when originally had the windows installed. Ex Ellen’s all round product and service.
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Bryan M
5/10
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Products are good but expensive even with a discount
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of our products. We understand, however, that you feel the pricing remains high even when taking advantage of a discount. We appreciate your comments and will share them with the relevant team.
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Liz L
0/10
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Faults in website plus on line help not working. Called 6 times with no answer and when elected to be called back no response and then cut off . Unable to comment on product as unable to order
Comment by veluxblindsdirect.co.uk:
Thank you your feedback. We’re very sorry to hear about the difficulties you experienced with our website and the challenges you faced when trying to contact us. Following your conversation with our Customer Service team, we’re pleased that one of our agents was able to assist you and guide you through the ordering process. We appreciate you bringing these issues to our attention and hope you’ll be delighted with your VELUX product when it arrives.
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Fred M
8/10
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I needed to purchase a special screwdriver to be able to complete the installation, (a TX 5 I think?) whereas it could have been included in the installation kit, as it was relatively inexpensive.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you needed to purchase an additional screwdriver to complete the installation. We understand that having all necessary tools readily available can make the installation process much more convenient. Your suggestion regarding the inclusion of the required screwdriver is appreciated and will be shared with the relevant team for consideration. Feedback like yours helps us identify opportunities to improve the overall customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your feedback regarding our customer service availability. We recognize that limited contact hours can make it difficult to get timely updates and support, and we understand the inconvenience this has caused. Your comments have been shared with the relevant teams as we continuously work to improve both our communication and the overall customer experience.