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Robert S
4/10
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The blind design varied from the original, which seemed a better product. New holes had to be drilled and the channel to raise or lower could not be used without the accesory. May as well have bought a cheaper after market product. An advantage was that the click in for the cassette did work as OEM- which was good. Customer service has never responded to my e mail.
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Alasdair M
3/10
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Your supporting documentation is outrageously bad.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the supporting documentation did not meet your expectations. We are reviewing our materials to ensure they provide clearer and more comprehensive guidance.
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Elaine R
0/10
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Package not yet received. Order placed 18 days ago.Emailed customer service and reply said will be in touch in 72 hours which is too long.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologise for the delay with your order and are pleased to confirm that it has now been delivered.
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Morag D
10/10
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The blind arrived quickly and was exactly as expected. Easy to fit thanks to the clearly set out comprehensive instructions. It looks great and is easy to use with the adapter and extension pole.
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Lynda B
10/10
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Your customer service colleagues were excellent in organising what we wanted, so too the installers - Octabuild - who did a great job. They were prompt, friendly, professional, clean and tidy
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Alex G
8/10
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Include a screwdriver appropriate to the screws provided - I luckily had one from a previous time.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m glad you had one screwdriver available, and we’ll take your feedback into account as we work on improving our installation experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I'm sorry to hear you had some queries about the installation your new VELUX blinds. Thank you for taking the time to speak with me - as per our telephone conversation, I'm very happy to hear that you have managed to successfully fit the new style of blinds and these are working well as you'd initially expected. If you need any further assistance, we’re always here to help.