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Richard H
0/10
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The package was lost at the distribution centre. Still have not had anyone contact me or send out replacement.
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COLIN O
10/10
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We had a professional installer which made the process of installation straightforward.
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Alison P
0/10
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My order has not arrived hence my ratings. I have been charged for the blinds but have no product to provide a review. Please can you look into this and provide an update on when we will receive our order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived when you left your review. After checking your order, we can confirm that the estimated delivery date was 06/07/2026. Unfortunately, there was a slight delay with the courier, Parcel Force, and we sincerely apologise for any inconvenience this caused. We can see that it is now out for delivery today.Your order should be with you today. If, for any reason, it does not arrive, please let us know and we'll investigate this further with the courier, Parcel Force, as a priority.
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Sharon L
8/10
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The hold to speak to an advisor was far too long. When I did get through he was helpful and the information provided was accurate. The reply I had after submitting a question on the contact form gave information which was not accurate unfortunately which was why I had to persevere with trying to speak to an adviser
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced a longer-than-expected wait to speak with one of our advisors. We're pleased to hear that once you got through, the advisor was helpful and able to provide accurate information. However, we're sorry that the response you received through our contact form was not accurate and ultimately led to the need for further contact. Providing clear, consistent, and reliable information across all of our support channels is extremely important to us, and we regret that this was not your experience. Thank you for taking the time to bring this to our attention.
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Ted T
10/10
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I was amazed at how fast delivery was. Delivery was three days before delivery date, well done.
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Tim D
10/10
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Your team member who guided me to solve a problem I had installing my new blind was superb, he was very patient, knowledgable and helped me to sort the problem. I am very grateful for his help and the Velux blind looks superb! Would highly recommend .Thankyou
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced. Having investigated this further, we can see that your original parcel is being returned to us by the courier. Unfortunately, we were not previously made aware of any issue, as the courier does not automatically notify us when a parcel is lost or returned to sender. Now that we have been made aware of the problem, a replacement order has been arranged and will be processed and dispatched as quickly as possible. Once shipped, you will receive confirmation and tracking details so you can monitor its progress. We sincerely apologise for the inconvenience and delay and appreciate your patience while we work to resolve this matter.