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Paul H
7/10
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I tried to find a VELUX approved installer through the web site. You identified 3 different installers in my area and contacted each in turn but I received no response from any of them at all. Very disappointing. As a result, I decided to have a go at it myself - getting the remote control to work for two windows and installing blinds in two more. With the help on the web site I was able to do this and so all is well. Quality of blinds purchased excellent. Very clever design allowing someone with modest DIY skill to do it.
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Paul T
9/10
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The package was damaged and fitting was missing. I phoned the office and had to wait for 20 minutes for it to answer. Once I spoke to a representative the problem was resolved in a very professional way and an order was placed for the missing items. I will have to wait for around a week for delivery.
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JO L
0/10
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Hi there, My blinds never arrived today. I took the day off work to be in to receive them. Please let me know asap what is happening. I’m now away for the rest of this week. I’d like compensation please. Many thanks, Jo
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the confusion regarding the delivery of your order. After reviewing your case with our customer service team, we understand that you have since been in contact with them and that the order was delivered to a neighboring property and signed for on 16/09/2026. We hope your blinds are now with you and meeting your expectations.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We're sorry to hear that the approved installers identified in your area did not respond to your enquiries. That said, we're pleased to hear that the support materials available on our website helped you successfully set up the remote controls for your windows and install the blinds yourself. It's especially rewarding to know that you found the installation process manageable with modest DIY skills and that you are happy with the quality and clever design of the blinds. Thank you for choosing VELUX, and we're delighted that, in the end, all is well and that you're enjoying your products.