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Alan H
9/10
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The heat blinds do seem to work as promised. Fitting was simple after I had found a video animation to watch. The printed instructions were not entirely clear. No tool was included for fitting. A star shaped screw driver is needed .
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Alan V
8/10
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Product is great, really ingenious design, makes a big difference to cooling. But installation instructions are terrible, pictures are really difficult to interpret. Also the website and product packaging need better photos of what the product actually looks like when installed, that would help a lot with the installation.
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Mattias E
1/10
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Previously I have tried to use the Velux website to find an installer but weeks passed without contact or help from Velux. Recently I placed an order for blinds but this experiences have been equally terrible with delays and substandard communication. It is also odd to send out this survey when all the product have not been delivered yet.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about your experience. Following a recent discussion with our Customer Service team, we can confirm that all items from your order have now been delivered. We also took the opportunity to apologise for the delays experienced and thank you for your patience while the order was being completed.
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William F
9/10
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No need to use Customer Service or Return so can’t comment. Otherwise, excellent all round.
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Susan N
2/10
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Despite placing.the order in one go, two identical blinds came in 2 separate parcels, on different delivery days, sent via the same courier. This meant I managed to rearrange the delivery of one to a parcel shop but didn't spot the email about the second, identical item and courier. That one was left exposed on the doorstep for days, as we were away. There was no second delivery attempt nor neighbour delivery. The other two blinds are yet to be delivered by a different carrier, to be despatched much later than indicated on the website. So ... four blinds (3 identical) and 3 deliveries and lots of inconvenience attempting to manage them all.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery process caused inconvenience. We understand how disappointing it is when items from the same order arrive in multiple shipments, on different days, and with different carriers, making deliveries difficult to manage. We also regret that one parcel was left unattended while you were away and that the remaining blinds have been delayed. Your comments regarding the delivery experience and communication will be shared with the relevant teams for review.
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Andrew G
10/10
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Great service, great robust quality product, easy installation. Have already recommended.
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Tim R
3/10
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The delivery was significantly delayed over a week. The instructions are too basic and I had to find guidance on the Internet to install the heat blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed by more than a week. We’re also sorry that the installation instructions were not clear enough and that you had to seek additional guidance online to fit the heat protection blind. Clear and comprehensive instructions are important, and we appreciate you bringing this to our attention.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product and that you’ve found it effective at helping to keep your room cooler. We’re sorry, however, that the installation instructions were difficult to follow. We understand how frustrating it can be when the visual guidance is not clear enough, and we appreciate your suggestion regarding improved product images showing the installed product. Your comments will be shared with the relevant team for consideration.