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Laurence G
10/10
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The gentlemen I spoke to was very helpful and very knowledgeable he directed me to the correct item that I required and explained exactly why so I was very happy dealing with this person instead of a robot which is what most companies use these days so please don't change what works.
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Richard C
3/10
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The external shade blinds I bought and have fitted are excellent 5/5. But I mistakenly ordered a pair of internal fittings that are incompatible with the blinds ordered. So its a simple return of low value unopened product. I shouldnt have to fill a form and wait 72 hours for your contact me. Its now well past 72 hours and still heard nothing.
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Jas P
10/10
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Fabulous product. Delivered within the time frame given. Looks great. Expected installation to be difficult but was impressed how easy it was to install. I even got my teenage daughter to install one herself. No need for tools as a mini screwdriver was also provided. Really happy with this purchase.
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PAUL S
10/10
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Absolute perfect design and quality of the products... I am a designer so I am so pleased to deal with such excellent products !
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Stephen L
10/10
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I purchased 3x blackout/heat blinds for my CVP roof lights (CVP100150) that had been installed 7 years ago when we built a large rear extension. The fitting instructions for the blinds were easy to follow, and despite being 14foot up in the ceiling, they were straightforward to install from a ladder. I had to drill one hole into the Velux frame for the cable run - for which the drill guide and drill bit provided were easy to use. The only electrical connection was to the pre-installed connections in the front of the blind. The blinds work well and have have helped to significantly reduce the latent heating from the super-hot weather we are now experiencing I've retrofitted many Velux blinds to Velux products. They are always well engineered and work for years.
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Alic C
10/10
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Customer service person I spoke with just to double check I was ordering the right bling was helpful and patient he reassured me that I was ordering the correct replacement blind.
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Irene Y
7/10
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My issue with Velux was that the installation instructions were very poor. The diagrams did not accord with my window although I checked , double checked and triple checked the actual window I was trying to install a blind to. The diagrams showed screws to loosen and undo ...there were none. There were no useful videos. It took me ages to work it out, especially as I was at an extremely awkward angle to access the window in the first place. The first blind too almost an hour to fix. The second one 5 minutes. Very frustrating
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation instructions difficult to follow and that the diagrams did not clearly match your window configuration. We appreciate your comments regarding the clarity of the instructions. We’re pleased to hear that once the process was understood, fitting the second blind was much quicker.
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Simon A
0/10
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Your customer service is shockingly poor. I have specified velux for over 30 years, this experience means I will look elsewhere in future.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with our customer service did not meet the standard we are striving for. Your concerns are important to us, and we’d like the opportunity to improve and assist you further.
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John S
8/10
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All good but had to call support with a question on where my exiting window solar panel would relocate. Otherwise good website and on line order system.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the website and online ordering process easy to use. We’re also glad that our Customer Service team was able to assist with your question regarding the relocation of your existing solar panel. Thank you for taking the time to share your experience, and we’re pleased that, overall, everything went well.
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Matthew W
5/10
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Very slow delivery, over £200 of goods were sent via EVRI who are terrible abandoned on door step, product boxes creased. Return confirmation for one item took 4 days and no info on how to return spend 15 minutes on phone to be told return arrangements may take another 2 weeks. Seriously these are great products but your logistics are a mess.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience with the delivery and returns process. We understand how frustrating it must have been to experience delays, receive packages in poor condition, and have items left unattended. We also apologise for the lack of timely communication regarding your return and the inconvenience caused by the extended return arrangements. This is not the level of service we strive to provide. We’re pleased to hear that you value the quality of our products, but we regret that the logistics and delivery experience did not meet your expectations. Thank you for taking the time to share your comments.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the product itself. We're sorry to learn that the returns process did not meet your expectations. Having reviewed your case, we can confirm that, following a discussion with our Customer Service team, credit note was generated on 20 July 2026 to resolve the matter. We appreciate your feedback regarding the returns process , as it helps us identify opportunities to improve our service.