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Martin R
10/10
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Velux, you nailed it! The only doubts I had were my own diy skills and in the end , it was a doddle to fit our new blind.the online video was excellent, but even just the leaflet was simple enough to follow. Click click click
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Robert N
3/10
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For a company like VELUX not to be able to deliver within 48 hours in this day and age is very poor.
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Kevin M
10/10
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Your Customer Service Department is excellent. The agents are friendly, helpful and professional. Ordering was easy. Delivery was as promised. Packaging was substantial. Excellent service all round, thank you.
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Ian G
9/10
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Whilst the delivery of all items was on time and as expect. The package was crazy. The 3 roller blinds were packaged well. But the Out-of-reach-rod adapters were packaged crazily. Each adapter was in an velux package measuring approx 4cm x 4cm x 4cm, but then each adapter was in a seperate delivery box measuring approx 12cm x 12cm x 6cm. So there were 3 large boxes weighing next to nothing delivered. All 3 adapter could have been put into a small jiffy bag. I have photos of this if you want to see them....
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Walter B
10/10
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No dramas and the product arrived intact. Installation guide could be better. Trying to access help resources on the VELUX website was more trouble than it might have been worth so I opted for an independent DIY video on YouTube. Otherwise the window and the black out blind looks professional and works.
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Edward B
0/10
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It is too early to know the quality of the products. But the fitting instructions in both cases are dreadful
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that it may be too early to fully assess the product itself, but we're sorry to hear that you found the fitting instructions difficult to follow. Clear and easy-to-understand installation guidance is an important part of the customer experience, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant teams as we continue to review and improve our instructions. If you require any assistance with the installation, please don't hesitate to contact our customer service team, who will be happy to help.
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Michael J
10/10
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The blinds are great and easy to fit. However they need better packaging, I ordered a pair of blinds which were fastened together but one of the boxes was very badly damaged, squashed,ripped with one of the ends missing completely. Fortunately everything was still in the box but the protection to the ends of the side rails was also missing. Looking at the tracking information I'm surprised there wasn't more damage the journey they have had! To reiterate, I'm very happy with the service and the product, my only gripe is delivery/packaging.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery timeframe did not meet your expectations. We understand that, in today's environment, customers often expect very fast delivery, and we appreciate your disappointment with the time taken for your order to arrive. While some of our products are made to order, we recognize the importance of setting clear expectations and providing a delivery experience that meets our customers' needs. Thank you for taking the time to share your comments. Your feedback will be shared with the relevant teams as we continue to review and improve our services.