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David C
10/10
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The online shop was so easy to navigate and putting in the window model finder the products for that window are shown so I found the blinds I wanted easily.
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Lindsay K
5/10
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I have had no communication to say the goods were delivered . Until this survey. They went to the wrong address. I only knew it had been delivered by our neighbourhood WhatsApp’s asking whose parcel is this….
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Melanie G
5/10
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Pleased with items but disappointed that we had to wait 4 weeks for them
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re happy with the items. We apologise for the delay with your order and are pleased that it has now been delivered.
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Ian F
8/10
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My main reason for responding is to let you know that as much as I admire the design and quality of Velux windows and blinds I must stress that the fitting instructions and advice for the replacement blind are diabolical. If you want details then please contact me, but this is the only reason you don't have top rating from me.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that you value the design and quality of our VELUX windows and blinds. However, we’re very sorry that the fitting instructions and the advice for the replacement blind did not meet your expectations. If you’re happy to share the details you mentioned, please feel free to get in touch with our customer support team — we’d really appreciate your input and are here to help with anything you still need.
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CAROLYN S
9/10
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When fitting the blinds it is easier to watch a video rather than following the drawings
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Marcel H
4/10
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Having ordered 2weeks ago still awaiting delivery as courier lost the first one and still has not delivered or communicated when it will be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues you have experienced. I can see there was a replacement issued by the customer services team earlier this week. You should have received the order confirmation which as the delivery ETA, if the item is not delivered please reach out to our support team.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues. You should have received a delivery notification, and the parcel certainly shouldn’t have been left at the wrong address. We’ll review this with our delivery partner.