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Christophe N
10/10
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The installation instructions were very good. There clearly has been a lot of thought gone into the design of the product itself to make it easy to install, as well as into making the instructions easy to read, comprehend and follow. Of all the home / self installation equipment I have used / fitted, this ranks amongst the very best! Well done.
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Claira A
0/10
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We were quoted £313 for each Velux blind. I then found the same blinds on the Velux website for £93.50 each! I called to question the discrepancy and was told it’s due to overheads, service costs and guarantee…
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Corinne T
8/10
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Happy with the fly screen except we were disappointed that the metal strips were in two lengths each side, meaning there is a place where the strips join and the screen catches when you pull it up.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the fly screen overall. However, we’re sorry to learn that the join in the side strips is causing the screen to catch during use. If the issue persists, please don’t hesitate to contact our Customer Service team, who will be happy to assist you further.
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Edward M
10/10
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The accessories need clearer description of what they are for I had to research outside of the website to find out if I need the adaptor for the telescopic pole. To be honest this should come fee with a manual blind, given the premium price.
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Vanessa I
10/10
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Wasn't particularly happy with the postal cost as my address in the Highlands. As free delivery to everywhere else in the UK. The Highlands/Inverness is not difficult to get to and most companies extend free delivery to here. It is not an Island, its only 3 hours drive from Glasgow/Edinburgh.
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Shona C
5/10
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Our blind is damaged, it has a small hole . I require a replacement blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your blind arrived damaged. This is not the standard we aim to provide. Please contact our Customer Service team with your order details and a photo of the issue, and they will be happy to assist you in arranging a replacement as quickly as possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your concerns regarding pricing, and we understand how this difference may have caused frustration. Following your review, a member of our Customer Service team has been in touch to better understand where the quoted figure of £313 originated from, as we have been unable to identify this based on the information currently available. We would greatly appreciate it if you could respond to the email sent, so we can investigate this further and provide a clear and accurate explanation.