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William F
9/10
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No need to use Customer Service or Return so can’t comment. Otherwise, excellent all round.
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Susan N
2/10
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Despite placing.the order in one go, two identical blinds came in 2 separate parcels, on different delivery days, sent via the same courier. This meant I managed to rearrange the delivery of one to a parcel shop but didn't spot the email about the second, identical item and courier. That one was left exposed on the doorstep for days, as we were away. There was no second delivery attempt nor neighbour delivery. The other two blinds are yet to be delivered by a different carrier, to be despatched much later than indicated on the website. So ... four blinds (3 identical) and 3 deliveries and lots of inconvenience attempting to manage them all.
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Andrew G
10/10
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Great service, great robust quality product, easy installation. Have already recommended.
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Tim R
3/10
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The delivery was significantly delayed over a week. The instructions are too basic and I had to find guidance on the Internet to install the heat blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed by more than a week. We’re also sorry that the installation instructions were not clear enough and that you had to seek additional guidance online to fit the heat protection blind. Clear and comprehensive instructions are important, and we appreciate you bringing this to our attention.
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Abigail B
3/10
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I still haven’t received all of my order
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear there were concerns regarding the delivery of your order. Having reviewed your case, we understand that you recently spoke with our Customer Service team and confirmed that you have now received all items from your order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery process caused inconvenience. We understand how disappointing it is when items from the same order arrive in multiple shipments, on different days, and with different carriers, making deliveries difficult to manage. We also regret that one parcel was left unattended while you were away and that the remaining blinds have been delayed. Your comments regarding the delivery experience and communication will be shared with the relevant teams for review.