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Christopher H
10/10
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We had all Velux windows and blinds fitted in 2009 and now the blinds after many many ups and downs are needing to be replaced so very good longevity, excellent products, excellent replacement products, clear fitting procedures and good service, thank you, Chris H
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Nigel C
5/10
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2 blinds were strapped together as one parcel fine. 2 additional tiny plastic clips were packed in a further 2! a4 boxes and sent separately by another means. Total waste of materials and transport costs Should all have been sent as I consignment.
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Gemma M
10/10
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Really easy to install. Good quality product which works well for blocking out the sun during the heatwave! Delivery time was as advertised.
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Debra D
4/10
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Although when I ordered I provided the correct address, Velux then didn't get it correct in there communications to me and didn't provide delivery companies the correct address, which delayed my delivery, as I had to contact Velux, and they didn't update me quick enough. 3 different parcels arrived by different delivery companies, and one delivery contained 4 separate parcels of 4 small items , which would have easily fitted into one of the boxes. Also one of the delivery companies, namely Evri, didn't even tell me an item was out for delivery, the first I knew was a photo of the item at my back door, and I was on holiday. Not a good experience at all.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your delivery. We're also sorry for the inconvenience caused by receiving multiple parcels from different delivery providers. In addition, we appreciate your concerns regarding the delivery notification from Evri, particularly as a parcel was left while you were away without prior notice. Your comments have been shared with the relevant teams, as reliable communication and efficient delivery are important parts of the customer experience.
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Mrs C
8/10
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The leaflet instructions took a while to understand as no written instructions. We got there in the end but not very clear to follow.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the leaflet instructions difficult to follow. While the pictorial format is designed to be language-independent, we understand that some installation steps can benefit from additional written guidance. We're pleased to hear that you were able to complete the installation in the end, and your comments have been shared with the relevant team as we continue to improve our instructions.
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John F
10/10
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Good easy buying experience Helpful guidance online to find correct product Good range of options
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blinds arrived safely, however we're sorry to learn that the additional clips were sent separately and packaged in a way that felt excessive. We understand your frustration at receiving two small items in separate large boxes via a different delivery service, and we appreciate your comments regarding both packaging waste and transport efficiency.