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Vanessa H
10/10
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I rang customer services as I wasn’t sure which size I needed and I also needed an adaptor as the velux is very high. I was given all the information I needed to feel confident in my purchase. It looks a quality product. I would buy again.
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Rosemary H
8/10
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My order arrived in 3 separate packages over more than a week. Could have been packaged in one box, not heavy. Tracking information was very limited.
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John S
0/10
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I haven't received my blinds, nor have I received any communication from you with delivery schedules or progress.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not receive your blinds and that you felt there was a lack of communication regarding your order. We understand how disappointing this experience would have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and has arranged a full refund. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns.
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Jacky S
10/10
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Ordered two VELUX blinds for our bathroom and en-suite. Plenty to choose from and easy instructions to get right size. Really pleased with them and they look great! Would certainly recommend.
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Ecevit Z
0/10
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Slow,unhelpful 2 of my post got stolen I think,still waiting for a reply I emailed them twice with a ticket,spoke to 2 agent nearly 2 hours of my day.the 1st one said oh let me find out then closed the phone didn’t even ring back,2nd agent was abit more professional said he would ring me back if the line failed,told him the situation again he agreed with me about how they sent exposed products showing what the product is and showing a thief what it is,there will be more chance of it getting stolen especially when it cost £200 each.he said his gonna find out with the delivery company and get back to me,did he ring back? No.so I’m sitting here still wondering did it get stolen . Oh and they take forever to answer the phone.regretting using velux official website very unprofessional
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your experience has been far from ideal. As discussed, I trust that the resolution and steps taken to resolve this issue are satisfactory. Please accept our sincere apologies on this matter.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order arrived in three separate deliveries over more than a week and that the tracking information was limited. We understand how frustrating this can be, particularly when smaller items could appear to have been packaged and shipped together. We appreciate your comments regarding both the delivery experience and order communication, and your feedback has been shared with the relevant teams for review.