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Graham H
8/10
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The fitting clips arrived two days after the blind which was not helpful as they could have been dispatched much earlier
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Robert W
0/10
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Delivered the wrong cooour blinds. No reply to email after 3 days still waiting for a response
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the delay in our response. We have now responded to your email, to advise of the next steps. If you could please respond to the email, we can then action accordingly. Apologies for any inconvenience caused.
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Jonathan H
8/10
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I found it a bit hard to follow the picture only installation instructions. A few words like ‘ invert window completely’ in the correct place would have helped. I was fortunate to have the correct type of screwdriver bit to fit the screws
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were able to complete the installation, but we're sorry that you found the picture-only instructions difficult to follow. We appreciate your suggestion regarding the inclusion of brief written guidance alongside the illustrations. Your comments have been shared with the relevant team for review as we continue to improve our installation instructions and overall customer experience.
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Phil S
4/10
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Some of the worst installation instructions I have ever seen. Stop trying to save money on translation and put together some proper directions. The diagrams look nothing like the roof lights.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the installation instructions difficult to follow and that the diagrams did not closely resemble your roof windows. Clear and accurate installation instructions are extremely important, and we appreciate your comments regarding both the diagrams and the overall guidance provided. Your feedback has been shared with the relevant team for review. If you have not already done so, we would recommend contacting our Customer Service team. They will be happy to provide additional installation guidance.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the fitting clips arrived after your blind and understand how frustrating that must have been. Your comments have been shared with our logistics team as we are always looking for ways to improve the timing and coordination of our deliveries. Thank you for bringing this to our attention, and we hope you are now enjoying your new blind.