veluxblindsdirect.co.uk Reviews

Very effective basic white blackout blind which was straightforward to fit and looks good and works smoothly.

After I enquired about the whereabouts of my item, I felt I was fobbed off with the "it's in customs" answer, which it has been for the last week, going backwards and forwards in the same building

Velux blinds are not very well supported. I have six around the house,both solar and electric.After the end of the warranty you are unable to get an engineer to call out.The network of approved engineers is poor and they are usually unwilling to attend your premises for a small job.We are elderly and cannot climb up to high ceiling blinds.Fortunately we know a reliable blinds engineer who can usually help us. However the instructions are very difficult to follow and not at all clear.It is usually necessary to call in to your technical support and be talked through the processes.I think that Velux blinds are treated as a secondary product to the windows and therefore are poorly supported.It is a great shame because the blinds themselves are neat,tidy and a very good product.

Very good tracking of parcel. Delivery was quicker than expected. Item well packaged and robust. Would recommend.

I've spoken to two really clued up people recently, guiding me through what i need to order. Not only were they polite, friendly and professional, they made me feel listened to. the Windows we have are really old, a testament to their build quality. when I was ordering, I felt a little lost, not knowing which product would fit the windows we have. The phone advisers were so switched on, they navigated me round and even put up with my green-ness in finding the code I needed.

Great product very impressed again Thanking you all ⭐️⭐️⭐️⭐️⭐️

Great product amd price will buy again. Was really rasy to find the right one for my window.

The blind replaced one that we have had 18 yeas and it was very easy to order a replacement and instal

The visuals of the blinds on the website are awful, especially when trying to chose the colour. They appear to be some sort of grainy illustration rather than just a regular photograph, which would be far better. Filling in address details isn't up to the standard of most modern websites. Most websites trigger an auto-fill on my iPad, yours didn't. When I entered my postcode the street address was generated in the wrong order. It had street>house name>village whereas it should be House name>street>village. Do you use American software? As that's usually what it does. I had to pretend my address wasn't on the list and enter it manually. I also don't have a landline but the website insisted I enter it so I had to repeat my mobile number. Admittedly all this smacks of 'first world problems' but it would be nice not to have any problems with it at all, especially when customers may be time pressured when making an order as I was. When installing the blind I found I couldn't adjust the angle of the slats as the mechanism was stuck so I had to take it all down again and investigate. The problem was that the guide bracket on the mechanism in the head of the blind wasn't attached properly. Once I worked out how it went on all was good. Not sure why the bracket wasn't in place. The blind is now up and it's great.......as is my newly installed window which was fitted by an approved Velux Fitter who is a real craftsman. Perfect job. Not a mark scratch or smudge on the surrounding decor at all. It replaced an old leaking Fakro window that hadn't been fitted properly and not a patch on the quality of a Velux. I hope to eventually replace all the other Fakros with Velux windows in my property as they're brilliant.