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Liz H
10/10
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The provided instructions were not great. I watched a video on YouTube by a third party and it made the fitting very easy.
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Darren N
9/10
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Sales assistant very helpful and knowledgeable which made the on line ordering very straightforward. Its nice to speak to a Human and not a Chatbot!
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Suzanne G
10/10
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Waited a while to speak to an advisor but they were very helpful re my queries & I was happy that I was buying the right product. All credit to Velux for coding each window. The blind is excellent both in terms of quality and design and it works very well. I bought the blind to shut out the fierceness of the sun during a hot period and it completely cast the room in darkness and instantly cooled it. It glides open and shut. It was simple to fix.
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All T
2/10
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Deliver all parts at the same time!! Had someone in to install and they will have to come back as not all the parts had been delivered.
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Steven P
2/10
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No notification of delivery date. Just turned up on a day I was out of town.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you did not receive any notification or advance notice of your delivery date. We understand how inconvenient it can be when an order arrives unexpectedly, particularly if you are away from home at the time. Clear delivery communications and tracking updates are an important part of the customer experience, and we appreciate you bringing this issue to our attention.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry that your order was delivered in multiple shipments and that not all the required parts arrived at the same time. We understand how frustrating this must have been, particularly after arranging for an installer to attend, only to find that the installation could not be completed and a return visit is now required. We sincerely apologize for the inconvenience and additional time this has caused.