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Kevin S
8/10
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Blind was easy to install however some parts of instructions show both left and right-hand steps, while others show left-hand only and leave us to figure out how to install. Not everyone can rotate a 3D object in their mind. The insect screen install was tougher to install. It assumed I was screwing into wood or concrete - no provision for plaster. But worst was the measurement for the hanger that holds the top. It took no account of the size of the wall the window frame sits in, so the first attempt to install it, the frame was almost 20 cm too low to sit flush with the angled wall. It was hitting the vertical wall. Since the instructions already have me measuring the frame, it would be helpful to also measure to the point the angled wall becomes vertical, and adjust the hanging point accordingly.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We’re glad to hear that you found the blind itself easy to install, but we’re sorry that parts of the instructions weren’t as clear or consistent as they should have been. We’re also sorry to hear about the challenges with the insect screen installation. Your suggestion to include additional measurement guidance is especially helpful, and we’ll take this on board as we look to improve our instructions. If you’d like any assistance, our customer support team would be more than happy to help with guidance or review your setup to find a solution.
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Anna C
7/10
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The screws are very difficult to screw in but the instructions are to not use a drill. It would be better to provide self drilling screws to help drive them in.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the screws difficult to install. Your suggestion regarding self‑drilling screws is a helpful one, and we appreciate you taking the time to share it. If you’re still having difficulties, our customer support team would be happy to offer advice to help make the installation easier.
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Stewart B
10/10
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Easy to order and process item. Delivery service exceptional and it arrived a day before it was expected. Thank you
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Daniel W
10/10
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The blinds are a great addition to a Velux window, they’re easy to fit and are simple to operate. The combination of two blinds is great and works well to shade from the sun and provide a blackout overnight.
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Victoria T
8/10
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The two blind adaptors we bought came in two separate excessively large boxes. Very wasteful.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the packaging didn’t meet your expectations. We understand your concerns around waste, especially with smaller items being sent in larger boxes, and we appreciate you bringing this to our attention.
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Clair C
10/10
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It was so easy to find out what window types I have and work out what blinds I need. We have just moved into a new house, which has existing Velux windows in it, probably fitted in the 1980/90s. I had no idea what to buy to change the blinds in the windows. However, the label on the windows and on the guidance on your site helped me find out what I needed.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took longer than you expected. We understand how important timely delivery is and apologise for any inconvenience caused. Your feedback is important to us, and we're continually working to improve our service.