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Russell R
0/10
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The order has not arrived and you ask for a review. the courier said they tried t deliver thwy lie. They do it all the time Claim they have been here th=but they have not. Please ask for GPS prooof they attempted delivery you will find they did not we were in all day
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Laura T
0/10
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The screws provided for the roller blind need a specific screw driver head. Even with a tool box filled with screw drivers and peices we still needed to go out and purchase the correct peice. The blind is also faulty as the one side pops out of the runner. Poor quality
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience, both with the screws requiring a specific screwdriver head and the issue with the blind not remaining securely in the runner. The fault you’ve described is not expected and we would like to look into this further for you. Please contact our Customer Service team and they will be happy to assist you in resolving this issue. Your comments regarding both the product quality and included fittings will be shared with our team for review and improvement.
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Andrew B
5/10
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Unfortunately after a 2 week wait for a blind and after installing it, I discovered that the blind had a manufacturing fault so requires replacing. Despite the initial disappointment Customer Service were excellent in quickly understanding the issue and ordering a replacement immediately.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the blind arrived with a manufacturing fault. However, we’re pleased to hear that our Customer Service team was able to respond quickly and arrange a replacement for you. We appreciate your patience.
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Rachel C
10/10
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We weren't looking forward to this job, thinking it was going to be fiddly and awkward, however we couldn't believe how quick and simple it was to install...it was done in about 15 mins and looks great! Definitely recommend
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helena T
9/10
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Yes - the colours do not correspond very well to the website description. The colour "Lake" appears online to be a greeny-blue yet in reality, in daylight, is closer to a light blue, still a nice colour though but not what I was expecting. The new aluminium frames were not drilled in the same place as the Velux frames we were hoping to replace so we have had to bin the new ones and re-use the old frames.
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Claire G
3/10
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Item is not yet delivered. No tracking updates available currently.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies that your item was lost in transit. As discussed, I have arranged for a replacement order to be dispatched and it will be sent to you as soon as possible.
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Simon D
10/10
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I contacted your technical team several times as I’m a bit of a numpty and they were brilliant! They talked me through step by step so I was able to install my app controller and reconfigure one of my windows - superb service!
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Paul G
5/10
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After one week I still haven't received my goods. Delivery is awful.
Comment by veluxblindsdirect.co.uk:
I apologise for the delay caused by the carrier. Thank you for speaking with me today and for confirming that you have received your order and are satisfied with its contents.
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Michaela R
7/10
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the hardest part of the installation was actually removing the old worn-out blind. i didnt want to damage the frame mounting point, and had to slowly crack-off bits of the old blind mounting plastic, until i could see inside. there didnt seem to be any obvious way of cleanly removing the old blind. if there is, then please add to the instructions. the new blind packaging and instructions were really well laid out, logical and easy to follow. i did note however the highlighted caution and care with the blind strings and to keep them untangled, and i also noted your careful packaging of the strings to reduce tangles, but they were tangled, and it took some time to work it out, untangle and clip into place. i expect a number of customers would have struggled to work out the correct orientation of the strings. however the blind works really well, and we are really pleased with it.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that removing the old blind proved difficult. Your suggestion to include clearer guidance on this is very helpful and will be shared with our team. We’re pleased to hear that you found the new blind well packaged and the instructions clear overall, although we apologise for the issue you encountered with the tangled strings and the time it took to resolve. It’s great to hear that, in the end, the blind is working well and that you are pleased with it.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your order has not yet arrived and for the frustration caused by the reported delivery attempt. We take feedback regarding our delivery partners very seriously, and your comments will be shared with them for further investigation. Please contact our Customer Service team so we can look into this urgently, verify the delivery status, and assist you in resolving the issue as quickly as possible.