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Alex H
6/10
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1, the instructions could not be worse if you tried, misleading and frustrating, it was a terrible experience due to appalling instructions. 2, I can’t connect the remote control to the blinds, the instructions are so bad it just not possible. The actual blinds are great.
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David T
9/10
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Instructions for fitting the blind are vague and miss two key points about installation: having to hold the blind in a certain way to fit two screws and position of slide tags on blind when fitting side bars. It required a YouTube video search to find what should have been manufacturers instructions.
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Catherine D
10/10
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I find it difficult to understand what size I needed (old window in a house we have moved into) but the delivery went well and the instructions were very helpful and clear. The blind looks lovely
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Melanie J
10/10
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The customer service agent that I spoke to was great, very friendly, knowledgeable about the product, helpful and polite! She was a credit to your company and brand!
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Keith H
6/10
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Your part numbers & names are very confusing. I ordered a KIG300. That number is not mentioned on the box. On the actual unit it says NGX01E. The YouTube videos are outdated and cause confusion. The pairing took 4 attempts before it worked. The products are superb but the documentation needs an overhaul
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re happy with the product itself, and we appreciate your honesty about the areas that need improvement. Your comments are invaluable in helping us improve.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.