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Nick D
5/10
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Package was delivered to the wrong house and had to walk around the estate to track it down. Fortunately it was found and taken in.
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Richard B
9/10
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Would have been easier if a Torx 15 screwdriver was supplied in the pack, as quite specialist.
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Gillian G
4/10
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They haven't delivered it yet, apparently tried twice and now its been returned to sender!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion regarding your delivery experience. After reviewing your case with our customer service team, we understand that we have since been in contact with you and that the blinds have now been successfully delivered.
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S K
0/10
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Money taken, order allegedly delivered but nowhere to be seen and customer service do not respond within time framework (72hrs) communicated via auto reply. Really poor and I will not recommend.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your order and the delay in receiving a response from our customer service team. We understand how disappointing this situation must have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and a refund has been processed to resolve the matter.
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Karen C
5/10
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Delivery was a little slow & no updates
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your delivery took longer than expected and that you did not receive sufficient updates throughout the process. We understand how important clear communication and tracking information are when waiting for an order to arrive. Your comments have been shared with the relevant team for review as we continue to improve our delivery communications and overall customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was not left at the correct address and understand how inconvenient it must have been to locate the parcel yourself. We apologise for any inconvenience caused and will ensure your comments are shared with the relevant delivery partners for review. We’re pleased to hear that the parcel was ultimately found and safely received.