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A a
0/10
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Can’t believe you put four blinds all on same order on individual deliveries instead of in 1 box!
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Chris P
10/10
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Whist th instructions were ok screwing in the small stews to secure the frame was very fiddly and I endup having to cello tape the screws onto the screwdriver. Also I found putting the three frame parts togther before offering them up. To the window to snap into position much easier. I hope you find my comments constructive and helpful. It’s a fantastic product and it looks amazing in situ.
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Tabitha C
10/10
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Excellent quality, clear instructions, very good design, easy to install, good range of colours and good blackout effect. Thank you
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Anthony H
7/10
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We have not installed the units yet but the delivery was quite slow and we only received notification the day before delivery. The delivery was actually made ahead of the slot in our notification.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took longer than expected and that the notification timing and delivery slot didn’t provide enough notice. Your comments have been noted and will be shared with our delivery partners as we work to improve both lead times and tracking updates.
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Deborah H
10/10
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I had a query before I ordered. I spoke to a very helpful customer services lady and she was able to help me sort my query and I was very confident in ordering the product. I’ve now received my order and very pleased thanks for your help
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order arrived in multiple deliveries, as we understand this can be inconvenient. In some cases, items may be shipped separately from different warehouses due to stock availability, to ensure your order reaches you as quickly as possible. That said, we appreciate that receiving everything together in one delivery would have been preferable. Your comments have been noted and will be shared with our team as we continue to review and improve our delivery processes.