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Steve R
6/10
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My blinds arrived after a week of waiting, and the window attachments arrived almost a week later. Why could they not be shipped quicker and at the same time? When I started to fit the blinds I realised I was still missing part of my order.
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Mark M
7/10
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My blind and controller are no paired, I have really struggled to find the relevant instruction's or video to work out how to pair.
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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Maria N
10/10
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Easy to find the right product and it arrived quickly. Very easy to install and blocks out all the light. Very pleased with purchase
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Paul F
10/10
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my only criticism would be that there was a long lead time to delivery. I then recieved two emails apologising that the delivery date would be pushed back, but then the new date was the same as the original date. The product then arrived several days early anyway! It wasnt really a problem, but the lead time did initially put me off. As it happens the product is so precise, and easy to install that it feels like excellent value for money, and it wouldnt put me off ordering again.
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Lucy J
6/10
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The pole purchased for opening window and blind is not easy to use and the adapter for the blind does not make it any easier. You need to be fairly strong to use it. So disappointed as I still need to use a step to reach the opening bar.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
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Christine A
6/10
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I needed to replace an old blind but the new one had a different fixing mechanism that required 2 people to put it in. It was also slightly smaller than the original. I am pleased that it no longer has a cord system to pull it up and down. Instructions could have had words to explain!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the instructions did not meet your expectations. Your satisfaction is important to us and your feedback will help us to improve our services.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve. If there's anything we can do to help, please reach out to our support team.