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Colin M
5/10
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You have sent me this survey and yet I have not received the item I ordered. One way of improving would be to make sure the customer received the order in the time range you specified and that they have actually received it before you ask them for comments. I am still hoping (and expecting) that when I receive the item (assuming I will at some point) I will find it is of excellent quality as I still believe that Velux products are excellent, which is why I got one fitted in my home. However, I cannot give a judgement about the quality of the item as it has not arrived. All I can do, in response to your request, is say that the delivery service appears to be disappointing.
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Saul M
3/10
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Getting old Velux out was almost impossible and took 2 hours much more help needed!
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Fiona D
8/10
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I think you could improve packaging where 1 set of mounting brackets were sent in a box with envelope inside containing brackets , 2 boxes in total You could have sent 2 sets of mounting brackets in the one envelope and saved on postage and cardboard boxes. I am missing one set so I will recieve another box with envelope inside??!! What a waste for your company, manpower packing the boxes and two lots of postage. 3 when the other one comes Unbelievable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate and understand your concerns regarding the packaging. Your comments have been noted and passed on to the relevant team. We apologize for any inconvenience caused by your experience with our delivery service, but we’re pleased to see that all outstanding items have now been received.
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Nigel P
8/10
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Would have been good to be shown expected delivery before ordering, as soon as ordered was told a several week expected delivery. actual delivery was half that time, was told it was with the couriour before velux informed me. No the blind, it would be better for customers not to use specalist screws or to supply a sutible screwdriver. I am lucky as I have a huge collection of tools but most people do not
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Christopher C
10/10
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The YouTube videos made the job to replace broken blind with replacement very straight forward
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Meta H
0/10
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Really, really poor on delivery, first it takes nearly 3 weeks for a standard product (not bespoke) to be delivered when they should be able to roll off an assembly line, only for the product to be lost in the operational mess that is Parcelforce after GLS hands it off. We’re a month later and I still don’t have my blinds or even a revised delivery date. Not impressed, will ask for refund.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I am very sorry for the experience you had received in regards to your original VELUX order due to carrier issues. I am pleased to see you have now received your replacement blind.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that removing the old Velux unit was so challenging and time-consuming. We understand how frustrating that can be and appreciate your patience. Your feedback is valuable, and we’ll look into how we can better support customers during installation or replacement processes.