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Marie V
7/10
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If you could improve the instructions how to put the blind up would be great… the instructions in the box are RIDICULOUS! People who buy your product are not all velux specialists… a you tube video you’ll be great…it would be simple to add the website on your drawing instructions! Thank you … but please do it!
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Andrew L
0/10
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I was charged an extra £10 at point of delivery which was not previously disclosed. This has soured my experience.
Comment by veluxblindsdirect.co.uk:
We’re very sorry to hear about the unexpected £10 charge at delivery. Please reach out to us with your order details so we can look into what happened and resolve this for you.
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Moazzam f
0/10
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The package was damaged with items missing. How do I return this faulty item
Comment by veluxblindsdirect.co.uk:
We’re really sorry to hear that your package arrived damaged and with items missing. Please get in touch with us so we can arrange a return or replacement for you. Our team will guide you through the process and make sure everything is sorted as quickly as possible.
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Jacqueline S
8/10
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An expensive product with very cheap and flimsy plastic fittings. Some screws missing. Recommended to purchase brackets (£7 ish) but didn’t need them. Fairly easy to install. Helpful customer service when trying to work out model number on very old window.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that some of the fittings felt flimsy and that a few screws were missing. We’re glad to hear that the installation itself went smoothly and that our customer service team was able to assist you with identifying the correct model for your older window. If you still need any replacement parts or support, please feel free to reach out to us.
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Kevin T
5/10
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2 of the 4 mounting bracket packages are missing from the delivered items. They were loosely attached to the outside of the parcel and 2 have been lost in transit. This means I can't finish the job!
Comment by veluxblindsdirect.co.uk:
We were sorry to hear of the inconvenience that you have encountered due to the brackets not being well packaged and most likely being lost in transit. My colleague organised a replacement order for brackets yesterday. Additionally, I have forwarded your feedback to the appropriate team to determine whether any enhancements can be made to packaging. We sincerely apologise for any inconvenience this may have caused.
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Ian W
2/10
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The netamo product doesn't work. After reading reviews it seems there is fundamental issues with both the product and the app. Waste of time trying to make it work
Comment by veluxblindsdirect.co.uk:
We’re really sorry to hear about the issue you experienced with the Netatmo. This isn’t the experience we want for our customers, and we’d really like the opportunity to help. If you’re open to it, please reach out to us directly with your order details and a brief description of the issue you’re encountering. We’ll be happy to troubleshoot the setup with you or look into alternative solutions.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the product instructions did not meet your expectations. We’ll make sure your comments are passed on to the team responsible for instructions. In the meantime, if you need any help getting your blind set up, please feel free to reach out.