|
Vanessa I
10/10
|
Wasn't particularly happy with the postal cost as my address in the Highlands. As free delivery to everywhere else in the UK. The Highlands/Inverness is not difficult to get to and most companies extend free delivery to here. It is not an Island, its only 3 hours drive from Glasgow/Edinburgh.
|
John T
10/10
|
The customer service team is excellent and very knowledgeable in the product and customer service department is ten out of ten
|
RUSSELL H
8/10
|
Your return system after my placing a wrong order was superb, as was the refund. The right product now supplied fits perfectly and was straight forward to install.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re pleased to hear that our returns process and refund met your expectations, and that the correct product fits perfectly and was easy to install. We appreciate you taking the time to share your experience and thank you for choosing our products.
|
James C
0/10
|
Yes the blind was fitted professionally but keeps coming out his track very cheap and nasty product.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the blind is not performing as expected and is coming out of the track. This is not the level of quality we aim to provide. We would like to look into this issue further for you. Please contact our Customer Service team and they will be happy to assist and help find a suitable solution.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your blind arrived damaged. This is not the standard we aim to provide. Please contact our Customer Service team with your order details and a photo of the issue, and they will be happy to assist you in arranging a replacement as quickly as possible.