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Alan M
10/10
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This is the 4th blind we have purchased which shows how good they are. We had a product issue with this last one - and it was replaced immediately without question. Delivery on the original and replacement product was super fast.
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Paul H
8/10
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ordered 2 identical blinds, 1 correctly delivered, 1 wrong colour and size ! slow to correct error,but pleased with the one correct blind.
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Rodney H
10/10
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Customer help service extremely friendly and helpful. Alistair was very helpful and patient when I phoned for help for which I am extremely grateful. I would have no hesitation in recommending VELUX to one and all for the product and the excellent customer service.
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Jonathan P
4/10
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Product faulty but did not find fault until installed. Blind rucked up slightly near bottom corner where open/close handle bar is attached. REASON Poor assembly. Fitment easy with pictorial leaflet and impressive little screw driver. Attaching blind support lines a little tricky with weakest hand. Maybe adapt the end of your supplied screw driver to align anchor clip into slot would be helpful. Regards. Jon P
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really sorry to hear about the issue you experienced with your blind. That’s definitely not the quality we aim to deliver. We appreciate you bringing this to our attention, and we’d like to make it right. Please get in touch with us so we can look into this fault and arrange a suitable solution for you.
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Jonathan G
10/10
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It is easy to put the position sensor on upside down. Fortunately it is also easy to reverse it and the blind then worked perfectly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very pleased to hear that one of your blinds arrived exactly as expected, but we’re genuinely sorry for the inconvenience caused by the incorrect colour and size of the second blind. As one of my colleague discussed with you, a replacement for the incorrect blind has already been processed. We’re glad to know the original item was collected earlier today. We also want to apologise for the lack of communication from the courier regarding the collection. Your comments have been passed on to the relevant team so we can improve this part of our service.