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John W
8/10
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The instructions seem to be only suitable for people who have previously had Velux installation experience. I suggest a trial using these instructions in situations where people are known to have zero experience of Velux but some DIY skills. This work would likely show several improvement requirements.
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Jill B
10/10
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The blinds arrived damaged in transit by the courier but I contacted customer service who were very helpful and they were replaced straight away. The blinds are really lovely and easy to fit. Great customer service which gives me the confidence to order again and recommend to others. Thank you
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Tony H
10/10
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An excellent product (better than the previous one) delivered speedily and well. Highly recommended.
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Ivaylo G
10/10
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the Velux outside ( mesch)blinds are very good quality and keep the direct sun outside the loft, is amazed Really keep keep the temperature .....
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Paul n
1/10
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I have still not received my item I should have been informed there would have been a delay before I purchased
Comment by veluxblindsdirect.co.uk:
Regrettably, having had a look into this order I can see that there was a delay at the couriers end. In this instance, we have not been advised of this delay by the courier therefore been unable to update you on this, however the tracking that we sent to you has had this information available. Having checked the tracking now I can confirm the goods have been delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation instructions did not meet your expectations. We understand that clear guidance is especially important for customers who may have DIY experience but are unfamiliar with VELUX products. Your suggestion is very valuable, and we appreciate you taking the time to share it. Feedback regarding the clarity and accessibility of our instructions will be shared with the relevant team as we continue to improve the installation experience for all customers.