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Brian S
7/10
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I have had a couple of velux blinds about 10 years ago, For me the materials used in the blinds feel a bit cheap and nasty compared to earlier purchases, The packaging was also ripped and to bulky for the size of the blind
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Donna B
0/10
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My delivery was left outside in the pouring rain in my next door neighbours garden, he did not know it was there. No delivery note was put through my door to alert me it had been delivered. I did not agree for it to o be delivered to an alternative address
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the way your delivery was handled — that’s certainly not the standard of service we aim to provide. Your feedback regarding the parcel being left without notification and at an alternative address has been noted and passed on to our delivery partners for review. As discussed, please don’t hesitate to get in touch with us if there is any further damage to the blind.
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Helen L
0/10
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Your previous blackout blind was easy to use and you just pulled it up or down. This one is counterintuitive and I have to coach all my guests on how to use it or they drag it up. I can see it getting broken in no time. The previous one lasted about 10 years.
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Candice L
8/10
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I preferred the previous design I had. The canvas was properly taught. This new one has little gathers on the sides. Also the side panels don’t line up perfectly in the corner so the join is not flush
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new design hasn’t met your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Jane R
10/10
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The new solar blinds were bought & fitted. It would be better if the base clips were the colour of the surround ie we have white frame & they have grey brackets to fit the base of the sides. If you were to send white base clips we would use them. Thank you
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Paul R
9/10
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Only negative was that there was a sticker attached to the blinds which, when removed, left alot of residue. This required several minutes of effort with a wet cloth to remove. Given how well designed everything else is, this lets down an otherwise excellent experience.
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Garry C
8/10
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The blind themselves are good, however we purchased telescopic control rod for the windows and blinds. It opens the windows fine but very difficulty to use with the blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're glad to hear you're happy with the blinds themselves. We're sorry to learn that the telescopic control rod hasn’t worked as smoothly with the blinds as expected. If there's anything we can do to help, please reach out to our support team.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re sorry to hear that the materials and packaging didn’t meet your expectations. We’re continuously working to improve both product quality and packaging efficiency, and your feedback is incredibly valuable in helping us do that.