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Donna C
4/10
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I couldn’t click on the accessory to explain its uses. So I was in the dark as to whether it would work. When it arrived, I now realise I should have bought the pole with the attached hook and another product for the blind. Therefore, both things I ordered are currently useless
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Brendan G
0/10
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We still have not received product
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us and for confirming that your order has been delivered successfully. Please accept our sincere apologies for the delay.
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Andrew K
0/10
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Hahahaha, you’re asking for feedback before I’ve even had my order. Your incompetence is outstanding. You put a 4kg package on an 18 wheeler hgv to deliver in the Cotswolds. Honestly my 11 year old would do a better job with your logistics. You also emailed to say you’d lost the package. Genius. Any chance I’ll ever get these velux blinds delivered. Thoughts?
Comment by veluxblindsdirect.co.uk:
I'm sorry to hear of your disappointment with the delivery service provided by the carrier. Please rest assured, feedback has been provided. On checking the parcel tracking, I am pleased to confirm delivery of your order on the 27th May. I sincerely apologise for the delay on delivery with your order. Whilst we tried contacting you by telephone and e-mail on the 21st of May and again on the 27th, we did not obtain your response, therefore, I trust the matter has since been resolved to your satisfaction.
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Stephen G
2/10
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Delivery was very slow, but probably due to shipping from France. Also you have no approved installers that cover London, which is ludicrous, I was bounced around various recommended installers fo4 three days then just went off grid. Either get some installers or stop pretending you hav3 a network if it can’t cover central London.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. As your blinds were manufactured and shipped from France, delivery can take slightly longer than standard orders, though we always aim to deliver within the timeframe provided in your order confirmation. We apologise if this was not as clear or as quick as you had anticipated. We do have multiple certified installers in the London area, however they may only carry out work for new window installations, due to how busy they are. We will of course take note of this and aim to improve.
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Richard H
10/10
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A well designed and constructed product with clear instructions and a very helpful and immediately available help line operative. I am not a natural DIY exponent and I was delighted to have been able to finish the installation without having to enlist paid assistance.
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Paul G
8/10
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Very difficult to understand setting up the gateway and app. After establishing the device in the network the app still could not find the gateway even with all security disabled. Pictorial Instructions are not at all intuitive and simply focus on where and how to fix the unit on the wall
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you experienced difficulties setting up the gateway and app, and that the instructions were not as clear or helpful as they should be. If there's anything we can do to help, please reach out to our support team.
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Piers S
0/10
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Make it clearer when promoting the black out blind bundle that I did not need the external blinds! I had no idea they went on the outside and now stuck with these useless blinds when all I needed were blackouts!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We would encourage you to contact our Customer Service team, who will be happy to review your order and discuss possible options with you.
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Peter H
10/10
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Good product which I would recommend to anyone with Velux windows. The website has lots of options which was a bit confusing at first but it just needs alittle time to go through them to pick what I wanted. At least there is a good range of options for those who want something a bit different. The installation instructions are good. The only thing I did wrong on the first of the two blinds I installed was that the side arm needs to be maneuvered to get the small tab on the head rail into the groove. Now ive done that they look perfect.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product information on our website was not clear enough to help you choose the correct accessories, and that this has resulted in items that are not suitable for your needs. Please contact our Customer Service team, who will be happy to review your order and assist you in finding the correct products.