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Olwen M
10/10
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The blind was very easy to install & very clever design with sunscreen or total blackout. Very pleased.
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Steve D
9/10
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Delivery was not good, 1 item was missing from a package that was partly open and the whole delivery was left outside my house aty safe place, I do not have an agreed safe place.
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Andy S
8/10
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The solar blinds are very easy to install and have very good functionality. We have four windows in a row and it would be nice to have a single remote that could switch between the four blinds rather than having four remotes. We want to set blinds at individual heights so pairing four to one isn’t an option. Also the manuals give quite limited details for resetting the remotes and I needed to phone for help a couple of times. Finally the solar blinds are at the top end of cost and maybe for orders such as four there could be a bulk discount
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Robert M
0/10
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NO PRODUCT YET AFTER 2 weeks!!!
Comment by veluxblindsdirect.co.uk:
Please accept our sincere apologies for the extended lead time for your VELUX insect screen. As explained in our voicemail, these items are stocked at our manufacturing facility in France and therefore require a longer delivery time compared to products held in the UK. We are pleased to confirm that delivery was completed successfully on the expected date.
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Paul H
9/10
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I didn't need to speak to Customer Service, and I can't envisage having to return the product.
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Trev H
10/10
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I thought the website was very easy to use, I was a little worried about ordering the correct blind, but it was made easy for me. I thought it wasn’t the easiest thing in the world to install, but I managed to fit both my blinds.
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John B
2/10
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The mounting brackets have been delivered but there is no sign of the blind! Both were ordered and paid for at the same time. There has been no communication from the courier about delivery of a second package. Where is the blind?
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for confirming that your VELUX blinds have been delivered successfully. Please accept our sincere apologies for any confusion caused by the tracking information.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We’re delighted to hear that you found the solar blinds easy to install and that you’re happy with their functionality. We really appreciate your suggestions regarding a single remote for multiple blinds. This is valuable insight and will be shared with our product team. Your comments about the manuals are also noted. We’re sorry that you needed to contact us for additional support. We’re always looking to improve our guidance to make setup as straightforward as possible.