|
Nick O
0/10
|
We still not received our parcel and on tracking it says nobody was home which is not correct
|
Stephen F
6/10
|
Blind was damaged and missing parts upon delivery We have to pay and purchase a new one before we get a replacement for the damaged one. The packaging is awful and so is your returns service!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged and with missing parts, and we understand how frustrating this experience has been. We also regret that you were dissatisfied with both the packaging and the returns process. We sincerely apologize for the inconvenience caused.
|
Raymond T
9/10
|
It was easy to find the right blinds, even with the large number of options available. Ordering was painless and delivery was swift. Fitting the blinds was a straightforward DIY job, and the results were great. Very happy.
|
pamela h
8/10
|
It should be made clearer that older versions may not be suitable for replacement parts ie automatic opening units. Not all roof windows can be reached from the ground.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate you bringing this to our attention. We're sorry to hear that the compatibility requirements for replacement parts, particularly automatic opening units, were not as clear as they should have been. Your comments have been shared with the relevant team for review as we continue to improve our product information and online guidance.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the delivery issue and understand your concern after seeing the tracking update state that nobody was home when, as you explained, no delivery attempt was made. Following your conversation with our Customer Service team, we’re pleased that a new delivery date has now been arranged at a time that is convenient for you. We apologise for any inconvenience caused by the inaccurate tracking information.