|
Paul R
0/10
|
I ordered 2 of the same product (anti-heat blinds). I received one correct product and one completely different product, for a different sized window. With a lead time of many weeks, this has been a huge inconvenience for keeping my house and family cool during this hot summer. I now have no idea when the replacement blind will arrive. Customer Service was very helpful. however such a glaring error is inexcusable.
|
Gillian B
10/10
|
I am delighted with the blind. Easy to select the correct size from website. Good selection of colours. The screws were a touch fiddly and they needed an electric screwdriver to secure. The finished result is perfect. Excellent style and, easy to open and close. Perfect blackout. I am very pleased with the results and with the Velux. Thank you.
|
JOSEPH B
8/10
|
No problem with ordering,fairly easy. Delivery time was drawn out had to wait nearly ,2 weeks. Item tracking was of no use, happened to be at home luckily, had no warning of delivery. Item good quality and easy fit.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found the ordering process straightforward and that you are happy with the quality of the product and how easy it was to fit. We are sorry that the delivery experience did not meet your expectations. We understand how frustrating it can be to wait nearly two weeks for an order and then receive little useful tracking information or advance notice of delivery. Thank you for taking the time to share your experience. Your feedback regarding delivery and tracking will be shared with the relevant teams.
|
Naina C
10/10
|
We had to push EXTREMELY hard to make the top of the solar black out blind click and fit flush with the skylight frame GGU FK06 They work really well to keep the heat and blinding bright light out in the kitchen. THANK YOU
|
Martin R
10/10
|
Velux, you nailed it! The only doubts I had were my own diy skills and in the end , it was a doddle to fit our new blind.the online video was excellent, but even just the leaflet was simple enough to follow. Click click click
|
Robert N
3/10
|
For a company like VELUX not to be able to deliver within 48 hours in this day and age is very poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery timeframe did not meet your expectations. We understand that, in today's environment, customers often expect very fast delivery, and we appreciate your disappointment with the time taken for your order to arrive. While some of our products are made to order, we recognize the importance of setting clear expectations and providing a delivery experience that meets our customers' needs. Thank you for taking the time to share your comments. Your feedback will be shared with the relevant teams as we continue to review and improve our services.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We sincerely apologise for the error with your order and understand how frustrating and inconvenient this must have been, particularly given the long lead time and the hot weather. We’re pleased to hear that our Customer Service team was able to assist, and we have arranged for the correct replacement blind to be sent. The expected delivery date is currently showing as 07/09/2026. We appreciate your patience and understanding while we put this right, and apologise again for the inconvenience caused.