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Alan P
7/10
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On the positive side, it's very well designed and relatively easy to install. It looks good and works well. On the negative side, it's expensive - in fact, let's be honest - over-priced. £108 for the blind, £39 for the pole to open it and almost £11 for the little plastic handle is just too much.
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Gareth D
9/10
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The blinds are good and happy to note Velux has reverted to the original opening / closing method. I had to replace blinds due to previous broken locking system. A deeper finger hold at the bottom would improve handling especially when using the Velux rod which tends to slip.
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C B
5/10
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Items missing from my order so I can't use your blinds yet!! Costumer service were friendly, knowledgeable and as helpful as they could be. Still very disappointed that such an incompetent and careless mistake was made though!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear that items were missing from your order. We completely understand how frustrating it must be not to be able to use your blinds right away. We’re glad to hear that our customer service team was friendly and helpful. Please rest assured that we’re committed to resolving this for you as quickly as possible. If there’s anything still outstanding or if you need further assistance, our team is here and ready to help.
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Margaret M
10/10
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Had to google to get instructions to remove the old damaged blind, as only instructions on how to install new one included.
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GLEN K
10/10
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One blind was damaged in delivery. Phoned and requested a new one which has been received. Very friendly and helpful customer service.
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Peter R
10/10
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Good design and product quality. Fitting instructions and the online video easy to follow. Fairly quick delivery of product once ordered.
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ALASTAIR S
7/10
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Easy to install
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the installation easy. Our goal is to make the setup process as straightforward and hassle‑free as possible, so it’s great to know it worked well for you.
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John B
8/10
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I had two questions to ask the support staff to clarify the picture book instructions, and both calls were dealt with effectively. This was absolutely key to getting the job done, which was a challenge since by its nature, you are working at an angle and partly overhead.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that our support team was able to assist you effectively and help clarify the instructions. If you need any assistance in the future, we’ll be happy to help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that you found the blind well‑designed, good‑looking, and relatively easy to install. We also appreciate your honesty regarding the price. Your feedback is important to us, and we're continually working to improve our service.