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H L
9/10
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The installation guide unfortunately was not as clear as it could be ? You have to put one side of the blind in then push the other side in for it to click , in the diagram it looks like you have to put the blind in at both ends at the same time ? We had so much hassle and being 2.5 meters high it was not straightforward as working from ground level .
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David G
4/10
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Ordered 5 different blinds. These were delivered in 3 different deliveries. We were told that there would be a delay in the delivery and as we were moving house we provided a different address that would only work for two days and contacted customer services with a third address for any deliveries after 5th August. One item came earlier than advised to our old address ( fine ) a second delivery arrived on time at the second address ( great) but the third delivery also went to the second address when it should have gone to the third address ! All this has been a lot of trouble as when we placed the order it was advised as being avaliable before we moved. Now we have a four hour return journey to make to collect the third package from a very elderly couple who shouldn't have been involved.
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Paul M
1/10
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only 1 of 4 parts delivered - no indication when the rest will arrive
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that only one of the four parts of your order was initially delivered, and that there was no clear indication of when the remaining items would arrive. We understand how frustrating and inconvenient this can be, particularly when you were left without any useful delivery information. We’re pleased to see that all items have now been delivered, although we’re sorry that they arrived later than expected. We appreciate your patience while the outstanding items were being delivered and apologise for the delay and the lack of communication around the expected delivery times.
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Vanessa H
8/10
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The universal move towards the customer having to carry out the survey and measuring does not work for us as pensioners- scrambling up a ladder to measure roof openings in your mid- seventies is not exactly what we want to be doing
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your concerns and appreciate that measuring roof windows can be challenging, particularly for customers who may not feel comfortable or safe using ladders. Your comments highlight an important consideration, and we appreciate you taking the time to share your perspective.
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Helen W
10/10
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Your invoice system confused me as a member of the public. I wasn't sure that it was informing me it had been paid or was asking for payment. I ended up with two poles when I only needed 1 and four catches when I only needed 3. The packaging of the catches was extremely wasteful, each tiny item packed in separate padded envelopes and then in individual boxes.
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Bernie B
8/10
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Very easy to order and prompt delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the ordering process easy and that your blinds were delivered promptly. Providing a smooth shopping experience and timely delivery is important to us, so it's great to know we met your expectations. Thank you for choosing our products and for taking the time to share your experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear about the difficulties you experienced with your order and delivery arrangements. We appreciate that, despite providing revised delivery instructions, part of the order was still sent to an incorrect address, resulting in significant inconvenience and a lengthy journey to collect the package. We sincerely apologize for the disruption this caused. Your feedback will be shared with the relevant teams as we continue to improve our delivery processes.