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Chris Z
7/10
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My order did not arrive by the day indicated and arrived in fits and stabs several days later. The I tracking information and information from velux was not accurate or helpful. Even when I spoke to a real agent there was some ambiguity as to what was happening with my parcel ( which turned out to be parcels). I have now ordered further velux blinds from an official retailer which were cheaper than the main velux site. Hopefully the experience will be better and they will arrive on time. The real velux blinds are a good quality product and fit very neatly.
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Andy B
6/10
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My original blinds came with a useful handset to operate both blinds and windows. There is no mention of this item on the website now and no indication whether the replacement blinds will work with it. The operating instruction for the included wall mounted control are confusing. Because there aren’t any instructions, only a series of cryptic cartoons.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced. Having reviewed your case, we can confirm that a member of our Customer Service team attempted to contact you by phone earlier today but was unfortunately unable to reach you. An email has since been sent requesting some additional information so that we can better understand your concerns and provide the appropriate assistance. We would encourage you to reply to the email at your convenience, and our team will be happy to assist further and answer any questions you may have regarding your blinds and controls.
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Adam K
10/10
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The customer service agent was extremely understanding and apologetic for my parcel not arriving due to it being too damaged to deliver. She arranged another one be sent out which arrived quickly. She was brilliant and a credit to the company.
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Robert C
8/10
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Installation not easy on the first blind I fitted not too clear on the instructions. The second blind was much easier after leaning from the first blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation instructions unclear when fitting the first blind. We understand how important clear guidance is, particularly for first-time installations. We’re pleased to hear that the second blind was easier to install once you were familiar with the process. Your comments regarding the instructions will be shared with our team as we continue to improve our installation guidance and overall customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order did not arrive as expected and that the delivery updates and tracking information were unclear. Your comments regarding the delivery experience and the information provided by both the courier and our team will be shared with the relevant departments for review and improvement. We’re pleased to hear that you continue to value the quality of our blinds and their precise fit.