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Rob K
8/10
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Short delay due to heavy demand so did not arrive when expected. Rang them and they were very apologetic, blind came within a couple of days - very pleased with it .
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Gareth G
10/10
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Cant answer for customer service engagement as I was kept informed with every stage of my order also with returns everything was great quality and packaging was good so never needed to return anything
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Ian B
9/10
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Very impressed with these blinds. Fitted perfectly on the basis of my measurements. Look really good.
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Robert B
5/10
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Delivery took significantly longer than stated.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took significantly longer than expected. We understand how important timely delivery is and apologise for any inconvenience caused.
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RAYMOND S
10/10
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Yes I would, the website was easy to use with great options, payment was swift with no hold up problems delivered when stated and in good condition, but due to the fitting of my velux sky light a phone call had to be made to customer services and I would like to give a BiG thank you to Mike who steered me in the right direction his professionalism, knowledge and patience was over and beyond so thank you Mike. Now my solar powered blind sits beautifully in my skylight which I must also say is a well engineered product to fit in so easily into the existing skylight. Ray S
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Julie E
8/10
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I’m unhappy that as a homeowner I can no longer claim the reward points as now only installers can claim them. Seems a bit unfair.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you are disappointed by the changes to the rewards programme. We understand that, as a homeowner and customer of our products, not being able to claim reward points feels unfair. We appreciate you taking the time to share your thoughts. Your comments will be shared with the relevant team for consideration. Thank you for your continued support and feedback.
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Steven E
10/10
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Brilliant product,easy to fit! Even comes with a screwdriver so you don’t need anything! I done two windows in 30 mins
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order did not arrive when originally expected due to high demand. However, we’re pleased to hear that our team was able to assist you promptly and that your blind arrived shortly afterwards.