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James D
10/10
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Purchased solar blind, easy to fit, looks great and works as described lm happy with this purchase. Just fitted so do not know about long term use.
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Vanessa H
10/10
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I rang customer services as I wasn’t sure which size I needed and I also needed an adaptor as the velux is very high. I was given all the information I needed to feel confident in my purchase. It looks a quality product. I would buy again.
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Rosemary H
8/10
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My order arrived in 3 separate packages over more than a week. Could have been packaged in one box, not heavy. Tracking information was very limited.
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John S
0/10
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I haven't received my blinds, nor have I received any communication from you with delivery schedules or progress.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not receive your blinds and that you felt there was a lack of communication regarding your order. We understand how disappointing this experience would have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and has arranged a full refund. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order arrived in three separate deliveries over more than a week and that the tracking information was limited. We understand how frustrating this can be, particularly when smaller items could appear to have been packaged and shipped together. We appreciate your comments regarding both the delivery experience and order communication, and your feedback has been shared with the relevant teams for review.