veluxblindsdirect.co.uk Reviews

Consumer Goods

(17784 public reviews)
Rating of  8.3  from 0 - 10
veluxblindsdirect.co.uk
0/10

Money taken, order allegedly delivered but nowhere to be seen and customer service do not respond within time framework (72hrs) communicated via auto reply. Really poor and I will not recommend.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We’re sorry to hear about the issues you experienced with your order and the delay in receiving a response from our customer service team. We understand how disappointing this situation must have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and a refund has been processed to resolve the matter.

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5/10

Delivery was a little slow & no updates

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that your delivery took longer than expected and that you did not receive sufficient updates throughout the process. We understand how important clear communication and tracking information are when waiting for an order to arrive. Your comments have been shared with the relevant team for review as we continue to improve our delivery communications and overall customer experience.

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10/10

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10/10

I have had Veluxs in my roof for over a decade with no blinds and this one purchase has massively improved my desk space glare and privacy. Thanks

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4/10

Newer version of blackout blind not as good at blocking out light as the older version which is no longer available

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the newer blackout blind has not met your expectations compared to the previous version. We appreciate you taking the time to share your experience, and your comments regarding the blackout performance have been shared with the relevant team for review. Customer feedback like yours is invaluable in helping us continue to improve our products.

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10/10

Purchased solar blind, easy to fit, looks great and works as described lm happy with this purchase. Just fitted so do not know about long term use.

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10/10

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9/10

All good, kept informed on progress, delivery time could be better maybe?

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10/10

I will be ordering again pretty soon.

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10/10

I rang customer services as I wasn’t sure which size I needed and I also needed an adaptor as the velux is very high. I was given all the information I needed to feel confident in my purchase. It looks a quality product. I would buy again.

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

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Email: sales@velux.co.uk Phone: 01592 778225

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