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Julie K
6/10
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Some of the fixings are missing, I emailed you asking you to send some but haven’t received a reply, considering the cost of the blind it’s not acceptable that there are bits missing and I would appreciate a response
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Susan H
9/10
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The agent I spoke to was extremely helpful. She suggested doing a WhatsApp video call so I could explain the concern I had with newly fitted blinds and was EXCELLENT at explaining everything. Highly commended.
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russell c
8/10
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Discounts open to everyone, very misleading saying you have a sale on, but not open to all customers. Even though I brought through the website, not valid for me, very poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you were disappointed with the promotion and felt the discount terms were unclear. We understand how frustrating it can be to see a sale advertised and then find that it does not apply to your particular purchase. We always aim to make our promotional offers and eligibility criteria as clear as possible, and we appreciate you bringing your concerns to our attention.
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Nasreen H
9/10
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The side panels are difficult to align precisely for a clean fit against the blind section. I replaced a blind with a new one to change colours, and reused the old one on another window. Both were not entirely flush. Both blinds working well though and happy with the results.
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Jack W
9/10
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The pictorial installation instructions would benefit from some written description. The pictures were clear and accurate but it can take time to interpret them correctly.
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Liz M
6/10
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Blinds are awesome, colour spot on, but feel the sides of the fabric could be more durable (as in, not so easy to poke away from supports if that makes sense).
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the blinds and that the colour met your expectations. We also appreciate your comments regarding the side edges of the fabric. Customer feedback is invaluable in helping us understand how our products perform in everyday use, and your observations will be shared with the relevant teams for consideration.
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Livia W
7/10
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Ours is old,1983, Velux blinds.. Difficulty in finding correct size as information on frame not available in early blinds. Had to use AI
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate that identifying the correct blind size for an older VELUX window can be challenging, especially when the original identification plate or sizing information is no longer available. We're pleased to hear that you were able to find the right size in the end, although we understand the process was not as straightforward as it could have been.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept our sincere apologies that the replacement fixings have not yet been delivered and that you have not received a response to your email. We appreciate your frustration, particularly given the cost of the blind. We have now processed the replacement, which is due to be delivered on 25/08. We are currently experiencing a very busy period, but we appreciate that this should not have affected the level of service you received. We apologise again for the inconvenience and delay.