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Susan W
8/10
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Long delivery time. Over 2 weeks. Then I tried to delay my delivery by a day as I was away, but that request was ignored. Then the item was left out in the open instead of the undercover option only 2 metres away, & rain was forecast!
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Stuart P
10/10
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If the tool doubled as a braddle as well , that would have saved me using drill instead. A simple design change by making slot in tool to handle with torx end and other end braddle like
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Russell C
9/10
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It was slow in coming (there were a few weeks we could have done with it but we were still waiting for delivery) but impressed with how serial number identified the right product and how it was easy to fit as the holes for the screws were already predrilled.
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Miss s
5/10
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My blind still hasn’t been delivered. EVRI are really letting you down and you need a different courier.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay and understand your frustration regarding the delivery experience. Since your review was posted, our customer services team has been in contact with you, arranged a replacement order, and we can confirm that it has now been successfully delivered. We appreciate your patience and apologize for any inconvenience caused.
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Adrian P
1/10
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Order not yet received.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry that your order took longer to arrive than expected. Our customer services team has reviewed your case and can confirm that, since your review was posted, your order has been successfully delivered. We apologize for the delay and appreciate your patience.
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Daniel S
0/10
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My order did NOT arrive
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind samples have not arrived. A member of our customer services team has reached out to you to assist and investigate this further. We apologize for the inconvenience caused and appreciate your patience while we work to resolve the issue.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and that your request to delay the delivery was not followed. We also understand your concern about the parcel being left exposed rather than in the sheltered location available nearby. We apologize for the inconvenience caused and appreciate you taking the time to share your experience. Your feedback will be shared with the relevant teams.