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John T
10/10
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The customer service team is excellent and very knowledgeable in the product and customer service department is ten out of ten
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RUSSELL H
8/10
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Your return system after my placing a wrong order was superb, as was the refund. The right product now supplied fits perfectly and was straight forward to install.
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James C
0/10
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Yes the blind was fitted professionally but keeps coming out his track very cheap and nasty product.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the blind is not performing as expected and is coming out of the track. This is not the level of quality we aim to provide. We would like to look into this issue further for you. Please contact our Customer Service team and they will be happy to assist and help find a suitable solution.
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Gordon S
10/10
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Easily navigated website, good delivery times and easy product to install and feels good quality.
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Yvonne R
10/10
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Moving into our new house shortly with 5 velux windows, ordered 2 samples to see the quality of the fabric as well as the colour likeness to the website. Impressed with both, have ordered a couple more samples and when we have the window reference numbers will be placing an order for all 5 new blinds.
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Stewart G
8/10
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I bought 6 electricity operated ceiling windows. One was damaged in transit which then caused a delay to my construction until a replacement was delivered, perhaps the packaging should be reviewed. Mt builder was CR Construction based in Newtonmore. I am delighted with the windows now that they are installed. Subsequently I ordered a bridge (free of charge, thank you) it was hard to find on your website even though I knew what I was looking for and then subsequently again I have ordered a room thermostat / monitor for the system and found it difficult to understand what was included in the bundles which included the thermostat on your web site. In the end I ordered just the thermostat.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We’re sorry to hear that one of the windows was damaged in transit and understand the impact this had on your construction timeline. Your comments regarding the packaging will be shared with our team for review. We’re pleased to hear that you are now delighted with the windows following installation.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re pleased to hear that our returns process and refund met your expectations, and that the correct product fits perfectly and was easy to install. We appreciate you taking the time to share your experience and thank you for choosing our products.