|
Elaine R
1/10
|
Evri didnt try to deliver twice and then returned item to velux. We have security cameras so know that evri dekiver van or person ever arrived. We have a separate as yet unanswered complaint in with velux right now.
|
Emma W
9/10
|
Our Velux windows are quite high so I order to stick to help open and close them. Delivery and packaging were very good but the item itself seemed a little expensive for what it is. We held off ordering the extension pole as that would have made the device even more expensive and luckily the first part was enough to reach.
|
Jeff R
9/10
|
Good blinds easy to fit. Find them hard to close and seem stiff. Could do with a hook or indentation on cross bar for hook as these are high up roof windows
|
Dave S
10/10
|
What excellent products. Our blinds and windows are fantastic. After just recently fitting the solar blinds to out original windows it’s made a vast difference.
|
Mr D
8/10
|
Overall great service.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to leave a review. We are delighted to see that your experience with us was generally positive.
|
John A
2/10
|
I have no issue with your product but do have an issue with your delivery service. It took a long time to deliver and when it was delivered in an inappropriate manner by Royal Mail. Rather than deliver to my door as promised it was just left in a neighbour’s drive way. Royal Mail have let you down and I won’t be ordering any more whilst they are your delivery partners.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you're happy with the product itself, but we're very sorry to learn that the delivery experience fell short of expectations. We understand how disappointing it must have been to experience delays and then have your parcel left in an unsuitable location rather than being delivered as expected. We appreciate you bringing this to our attention, as reliable delivery is an important part of the overall customer experience. Your comments will be shared with the relevant team for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your delivery experience. Having reviewed your case, we can confirm that you have been in touch with our Customer Service team and, following the delivery issue, a replacement order was arranged on 11/07/2026. The replacement is currently scheduled for delivery on 16/07/2026.