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BRENDAN L
2/10
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Order was placed as delivery timescales were within my need, straight away told there was a delay for delivery! When delivered box was torn and fixtures and fittings missing. Reported to customer service and there was a quick response and dispatch of fixings although to date they have not been received, so 4 weeks on no blind to install, causing damage to window area putting up temporary window covering! Would expect company like Velux to have better faster service and ensure packaging is secured and fit for transport not just delivery sticker on packaging box and use a quality delivery service, if they know it is damaged they should contact you direct not leave the reporting to the customer. Have used velux products before and impressed with quality even if expensive, will not be ordering direct via Velux again as unreliable, will use other suppliers.
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Adam P
8/10
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This is the second of our blinds to suffer from the same problem and require replacement. The blind jams halfway when the outer sheath of the cord wears out, bunches, and is inoperable.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that you’ve experienced the same issue with more than one blind. The problem you’ve described with the cord should not occur during normal use, and we would like to investigate this further for you. Please contact our Customer Service team with your order details, and they will be happy to review your case and discuss possible solutions.
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Bruno N
10/10
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Appreciate you offered your customers the comms hub. We ta the right thing to do and as a property investor I’ll be sticking to velux and not bother w competitors even if cost is higher.
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Eddie G
10/10
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Great quality blinds, easy to fit. Quick to arrive and the benefits of solar shading can be felt. Thanks
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Geoffrey D
0/10
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We are extremely disappointed by the expensive solar powered window we recently purchased. It doesn't work. We bought it because we are both disabled. We have just bought a Velux pole to open it manually, but neither of us is strong enough to operate it - there's a saying for that: "good money after bad".
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry to hear about the difficulties you’ve encountered with your solar powered window, and we understand how disappointing and frustrating this must be. This is certainly not the experience we want for our customers. We would very much like the opportunity to look into this for you and find a suitable solution. Please contact our Customer Service team with your order details, and they will do their best to assist you as quickly as possible.
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Donna C
4/10
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I couldn’t click on the accessory to explain its uses. So I was in the dark as to whether it would work. When it arrived, I now realise I should have bought the pole with the attached hook and another product for the blind. Therefore, both things I ordered are currently useless
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product information on our website was not clear enough to help you choose the correct accessories, and that this has resulted in items that are not suitable for your needs. Please contact our Customer Service team, who will be happy to review your order and assist you in finding the correct products.
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Brendan G
0/10
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We still have not received product
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us and for confirming that your order has been delivered successfully. Please accept our sincere apologies for the delay.
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Andrew K
0/10
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Hahahaha, you’re asking for feedback before I’ve even had my order. Your incompetence is outstanding. You put a 4kg package on an 18 wheeler hgv to deliver in the Cotswolds. Honestly my 11 year old would do a better job with your logistics. You also emailed to say you’d lost the package. Genius. Any chance I’ll ever get these velux blinds delivered. Thoughts?
Comment by veluxblindsdirect.co.uk:
I'm sorry to hear of your disappointment with the delivery service provided by the carrier. Please rest assured, feedback has been provided. On checking the parcel tracking, I am pleased to confirm delivery of your order on the 27th May. I sincerely apologise for the delay on delivery with your order. Whilst we tried contacting you by telephone and e-mail on the 21st of May and again on the 27th, we did not obtain your response, therefore, I trust the matter has since been resolved to your satisfaction.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience, as it clearly did not meet the standards we aim to provide. While we’re pleased that our Customer Service team responded quickly, we sincerely apologise that the replacement fixings have still not reached you. We would strongly encourage you to contact our Customer Service team again so we can urgently follow up on the missing items and work towards a resolution for you as quickly as possible.