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Liz M
6/10
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Blinds are awesome, colour spot on, but feel the sides of the fabric could be more durable (as in, not so easy to poke away from supports if that makes sense).
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Livia W
7/10
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Ours is old,1983, Velux blinds.. Difficulty in finding correct size as information on frame not available in early blinds. Had to use AI
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate that identifying the correct blind size for an older VELUX window can be challenging, especially when the original identification plate or sizing information is no longer available. We're pleased to hear that you were able to find the right size in the end, although we understand the process was not as straightforward as it could have been.
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Terry K
2/10
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Blind was not fit for purpose - string came out of housing when fitting and a screw was missing. Fitting is very fiddly, requires 2 people and instructions are unclear. Response from customer service is slow and only being available Mon-Thu is ludicrous. Extremely poor experience with your company and product
Comment by veluxblindsdirect.co.uk:
Thank you for your honest review. Providing excellent service is our priority, and we apologize for falling short. Please let us know how we can support you going forward.
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RUTH R
8/10
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It wasn't obvious that the solar remote etc was in the solar blind. Plus I have a small part 866086 grey oblong bit of plastic. Which is on instructions 7. What does it do or go? Also mine blind came with a tread peeling from the blind I did take a photo in case it causes me problems.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that some aspects of the installation were unclear. We understand how confusing it can be when components are not clearly identified, and we appreciate your comments regarding the instructions. We are also sorry to hear about the thread peeling from the blind. We would encourage you to contact our customer service team. They will be happy to assist with identifying the part and reviewing the issue with the blind fabric.
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David K
10/10
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if you order by number on Window although mine are 30 years old the blinds fit perfectly
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Mark A
10/10
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I needed to use the customer support service as I initially selected the wrong colour item - the lady who assisted me was very helpful and friendly and resolved the issue without fuss.
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Janet H
10/10
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Moved into my bungalow which has 5 velux skylight windows but seller left a cheap awkward pole which i couldn't use as I am 68 year old lady with arthritis. I ordered and received from Velux a pole and it makes everything so easy to open...so worth the price, good quality and a smooth easy action to open my windows. Thank you
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Steve T
5/10
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You’ve sent me this survey before the blinds have arrived so how can I review your products? So, my feedback to you is “get your back end systems interfaced to each other - your CRM should only ask for feedback once your ordering and despatch systems & processes indicate the product has arrived at the delivery address”.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the blinds and that the colour met your expectations. We also appreciate your comments regarding the side edges of the fabric. Customer feedback is invaluable in helping us understand how our products perform in everyday use, and your observations will be shared with the relevant teams for consideration.