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Simon F
2/10
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I was not told when I spoke to an engineer when I was considering buying the Kit 300, that I could only use 2.4ghz network to connect the equipment. I still have not been able to connect the unit to my windows. I have had to get a Sky engineer to come out to me to help me install it
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Tilak A
10/10
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Plenty of information on both online and came with the spare parts on how to fix the product.
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Adrian C
8/10
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First blind arrived and was defective. After a call to the customer services and a video conference call to show the defect (blind would not retract) a replacement blind was sent out and worked fine.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the initial blind arrived with a defect, but we’re pleased that our Customer Service team was able to assist promptly and that the replacement blind is working as expected. We appreciate your patience throughout the process.
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Barbara B
8/10
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I ordered a blackout blind to replace one installed in 2010. The new one is not as easy to open and close as previous one and is not as effective in excluding light.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the replacement blackout blind has not met your expectations in terms of ease of operation. Over time, designs and materials can change, but this should not result in a poorer experience. We would encourage you to contact our Customer Service team, as they would be happy to review this with you and offer support or possible solutions.
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Amanda S
10/10
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It was great to speak to a pleasant helpful person who knew exactly what they were talking about. Short wait time for connection is also a bonus.
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Chris G
5/10
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The blinds were well packed and the online shop works well, but going against modern shops like Amazon it felt like a really long time to receive the blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the blinds well packed and the online shop easy to use. We’re sorry, however, that the delivery time felt longer than expected. We appreciate your comments and will take them into account as we continue working to improve our service and delivery experience for our customers.
Comment by veluxblindsdirect.co.uk:
We would love an opportunity to try and rectify the experience that you have had. In order for us to do so, can you kindly call our office number 01592 778 225 (option 2) with ticket reference 16034688. It would be ideal if you can call at a time where you have access to the products causing an issue, this will allow us to troubleshoot the said issue.