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Neil C
10/10
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Well designed product & very easy to fit in a few minutes. Very helpful video on how to install
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Donald M
4/10
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Customer support agent excellent but I ha e only received one part of the order for the 2 parts of the heat blind GeForce my cabrio window. I was not warned they would come separately
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Maxine C
8/10
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I received an email say delivery delayed, new date we were going to be out so called customer service to rearrange, took ages to get through and agent made new date and delivery instructions only to have delivery arrive same morning! Complete waste of half an hour on phone and why didn’t they say they were coming?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion and inconvenience caused by the delivery updates. We understand how frustrating it must have been to receive a delivery delay notification, spend time waiting to speak with Customer Service to rearrange the delivery, and then have the order arrive on the original day despite the changes discussed. We're sorry that the communication regarding your delivery was not clearer and that the arrangements made did not reflect the actual delivery outcome. Your comments have been shared with the relevant teams for review. Thank you for bringing this to our attention, and we apologize for the frustration caused.
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Andrew R
0/10
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Still waiting for blinds
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you were waiting delivery for your blinds from yesterday which had an estimated delivery date of the 06.06.2027. Having checked the tracking information, I can see that your order was sent in separate shipments. The first part was delivered on the 4th July, and the remaining items have since been delivered today, 7th July. We apologise if it wasn't clear that your order would arrive in multiple deliveries. This happens when multiple products have been ordered and are shipped from various warehouse locations. We hope you've now received everything expected and that you're pleased with your new blinds. However, if you believe anything is still missing or you have any questions, please don't hesitate to get in touch and we'll be happy to help.
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Raymond F
9/10
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It took a long time to come, and if I had known it was coming from France I might have thought twice.
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Bob S
10/10
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Had two Velux skylight windows, needed to add blackout blinds. Easy order, quick delivery and fitted superbly with no hassle installation. Quality product all round.
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Robin P
10/10
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I am absolutely delighted with my blackout blinds, and getting them at a reduced price made it even better. The quality of the product is excellent. The only thing that I am a bit unhappy with is the cost of some accessories I had to buy to facilitate fitting. And, the smallest of these items, of which I ordered and received 5, all came in individual boxes. A scandalous waste.
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Kelvin S
0/10
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Would give a zero score if available. Will not be ordering or buying anything from Velux again.Ordererd and paid in full on 19 June and just been told it could be 20 July before we receive
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and understand your disappointment after placing and paying for your order on 19 June and then facing delays to the expected delivery. Having reviewed your order, we can confirm that your original order is currently out for delivery. The date of 20th July related to a replacement order that had been raised while we were investigating the delay. As your original order is now with the courier for delivery, the replacement order has been cancelled to avoid you receiving duplicate items. We sincerely apologise for the confusion and the delay you have experienced. If you have any questions or if your order does not arrive as expected, please don't hesitate to contact our customer services team and we'll be happy to help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found our customer support agent helpful. We're sorry for the confusion regarding the delivery of your heat protection blind. Your order was dispatched in separate shipments, due to various warehouse locations in which products may be shipped. We appreciate that receiving only part of your order without expecting it can be concerning. Our order confirmation sent at time of order does advise that orders may be delivered in separate shipments; however, we're sorry if this wasn't clear or if it caused any uncertainty. I wish to reassure you that the estimated delivery date for the remainder of your order is the 09.07.2026. If there is anything still outstanding after 48 hours out with this estimate, please don't hesitate to get in touch with us.