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Peter P
10/10
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Spent 15minutes in a queue waiting to speak to technical support. Gave up and ended the call. Just wanted to ask a question that was not obvious from the instructions booklets provided. A picture with a tick or cross isn’t always enough info so speaking to a real person should be easier
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Mattt W
8/10
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The awning blinds are great and I was delighted to be able to install them myself, once a friend had translated the hieroglyphs into instructions! PLEASE can you include written installation instructions for those of us who find pictograms too vague. Also, if there's a chance that the delivery will come in multiple instalments, can you please warn us? Having placed an order for five blinds, I was concerned when only one arrived...
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John M
7/10
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Missing screws and rubber seals. I visited local hardware shop to buy suitable screws Instructions vague.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order was missing screws and rubber seals. We also appreciate your comments regarding the instructions. We understand how important clear and detailed guidance is, particularly when fitting products yourself, and we're sorry that the instructions did not provide the level of clarity you expected.
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David B
7/10
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My parcel was fully open , torn at one end , I only accepted after examination of the goods .... I was pretty sure it was all there , driver was just leaving it at door until I stopped him by saying I was returning it , faulty packaging, he was reluctant for me to thoroughly examine as he was in a hurry, had too many calls to make.... Luckily it was all there , product works well .
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the condition of the parcel upon delivery and understand your concern when receiving a package that appeared torn and partially open. We appreciate you taking the time to carefully inspect the contents before accepting the delivery, and we're pleased to hear that all of the items were present and that the product is working well. We also regret that the delivery experience left you feeling rushed and concerned about whether the order was complete. Your comments regarding the packaging and delivery experience are valuable and will be shared with the relevant teams for review.
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Matthew T
5/10
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I bought two blinds so far for 2 out of my 8 Velux windows paying full price for the original brand and honestly I'm not sure why I have paid double these are like seconds quality. The blinds I ordered, which are white by the way arrived pre-marked with dirt on and the VELUX stickers are on wonky. They look like knock offs.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blinds did not meet your expectations. We would encourage you to contact our Customer Service team so they can review the condition of the blinds and investigate the issues you've described.
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Ann D
10/10
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The parcel was delivered by Evri and not the service stated in the email. It was later than expected.
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Linda L
8/10
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The instructions to fit the item could be more specific. Otherwise very good value as we have wanted one for years.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you feel the product offers very good value and that it has been something you've wanted for a long time. We also appreciate your comments regarding the fitting instructions.
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Murdo M
8/10
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The shorter blinds (765W x740L) fit well but the longer blinds (765W x 1360L) do not glide easily in the tracks and I need to be careful when opening them. As they are custom made I would expect all the blinds to perform well. The installation video is helpful but it would be good if it also included how to easily remove the original fitted blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We're pleased to hear that the shorter blinds fit well and are operating as expected. We're sorry, however, that the longer blinds are not gliding as smoothly in the tracks and require extra care when opening. We're also glad to hear that you found the installation video helpful. Your suggestion to include guidance on how to remove the original fitted blinds is a valuable one, and we've shared this feedback with the relevant team. If the operation of the longer blinds continues to be a concern, we would encourage you to contact our Customer Service team so they can review the issue.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the awning blinds and that you were able to install them yourself. We also appreciate your constructive comments regarding the installation instructions. We understand that pictogram-based guides may not suit everyone, and your suggestion to include written step-by-step instructions is valuable feedback. Additionally, we're sorry for any concern caused when only one of the five blinds arrived initially. We understand how worrying it can be when a large order appears incomplete. Thank you again for taking the time to share your experience and helpful suggestions. Feedback like yours helps us continue to improve both our products and the customer experience.