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Russell G
10/10
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Yes. I think the fitting instructions were very poor and I had to find a video on YouTube to show me how and then I realised how easy it was. I really think you are doing yourself an injustice by not using a similar approach. A link to a video could solve this very easily.
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John J
7/10
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My blind arrived with a very small pin prick hole in it near the base. I am surprised that it left your factory. And would expect Some kind of refund
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for allowing us the opportunity to address the issue with the pinhole identified in your new VELUX blind. We are pleased to have resolved this matter promptly by arranging a complimentary replacement.
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Ralph B
8/10
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Although your webpage did state delivery would be in 7 - 10 working day my delivery took 11 days. Although this would normally be thought of as reasonable, because it was for a let holiday home this caused a complaint to be raised. This was to replace a previoud Velux blind. Competition companies offer delivery in 2-5 working days.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery took slightly longer than the advised 7–10 working days, and we appreciate how this may have caused inconvenience. While our lead times can occasionally vary, this is not the experience we aim to provide. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that you’re disappointed with your items. This is certainly not the experience we want for our customers, and we apologise that the products did not meet your expectations. If you haven’t already, please contact our customer support team with your order details so we can assist you with the return process and better understand the issues you’ve encountered.