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Vaughan S
10/10
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A brilliant well made product, easy to install, with a good website making it easy to select the correct blind for window size.
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Jeremy W
10/10
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Pre-marking of drilling holes which corresponded to those needed for anti-heat blind installation was very helpful. Updating of changed delivery date was appreciated. Advice of customer support agent on installation was useful in clarifying printed instructions.
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Paddy T
10/10
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I had some problem fitting the side pieces, the plastic seal kept getting in the way, now I have done one , another one would be easy, but I think the instructions could make that clearer. Generally I liked the clip together nature of the fitting. The blind acts very well as a blackout and helps control solar heating.
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Richard K
7/10
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4 different courier companies sends a flurry of emails you can't keep up with. 1 order, 1 courier, 1 delivery. No discussion. Blinds brackets were delivered in 4 large boxes that could house 30 in each box. I only ordered 4 and I expect it in one small box. Not fill my hallway with cardboard. Very very bad for the environment. Less cardboard is better.
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Giovanna I
10/10
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I'm very satisfied with the overall service from Velux and with the product itself. I will be ordering more, as a result.
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Robert M
0/10
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Very disappointed with slow delivery. It's now well past advised delivery date Blind ordered on 30th June!! Even eBay is much better. I have now missed a job to repair/ replace the blind so very annoyed with Velux I thought I was buying for the best
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the delay with your order and understand how frustrating this has been, particularly as it caused you to miss a planned repair appointment. We appreciate that you chose VELUX expecting a high standard of service, and we're disappointed that your experience did not meet those expectations.
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Christopher H
10/10
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We had all Velux windows and blinds fitted in 2009 and now the blinds after many many ups and downs are needing to be replaced so very good longevity, excellent products, excellent replacement products, clear fitting procedures and good service, thank you, Chris H
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery experience did not meet your expectations. We understand the frustration of receiving communications from multiple courier companies. We also appreciate your concerns regarding the packaging, particularly the use of large boxes for small bracket components. Sustainability and reducing unnecessary packaging are important considerations, and your comments have been shared with the relevant teams for review.