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Valerie O
9/10
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Delivery took a very long time to arrive, this why I only give a 9 Now that we have the blinds and are installed we are very happy with them.
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Anna K
8/10
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Honestly, I thought the blind was very expensive for a blind BUT it's without doubt the easiest and best fitting bling I have ever installed (and I did it after half a bottle of wine for some overconfident reason and it still went up perfectly!)
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Ian J
8/10
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I had difficulties fitting the sides of the blind. In particular the string got tangled within the fitting so the side would not click into place. I had to remove the side , clear the string into its proper position and then refit the side. The only way I could do this was to remove the blind entirely from the window and refit the sides on the ground where I was eventually able to click the side in place. This involved using tape to hold the sides in position and lifting the entire assembly upto the window. Got there in the end but it wasn't easy.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties during the installation process. It sounds like a considerable amount of extra effort was required to remove and reassemble the blind before installation could be completed. We appreciate you taking the time to share these details, as feedback like this helps us identify opportunities to improve both our products and installation guidance.
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James T
6/10
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Really quite expensive for what it is
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that value for money is an important part of the overall customer experience, and we are sorry to hear that you felt the product was expensive for what it is. We strive to provide high-quality products that are designed for durability, and performance.
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Rod M
8/10
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The product is excellent, and the fitting instructions very good! My only criticism is that the delivery was split between to different days. It is impossible to fit the blinds without the parts in the second delivery, so no point in sending them out separately! Then the second delivery was four small parts with together would fit into a small shoe box. They each came separately packed, each in a box double the size of a shoe box!! So the packaging and delivery of these four small components was absolutely ridiculous!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the blinds themselves. We are sorry that the delivery experience did not meet your expectations. We also appreciate your concerns regarding the amount of packaging used for the smaller components. Your feedback is valuable and will be shared with the relevant teams as we continue to review our delivery and packaging processes.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the blind easy to install and that it provided such a great fit. We also appreciate your honest comments about the price. While we understand that the cost may seem high at first, it's wonderful to hear that the quality and ease of installation helped justify the investment for you.