As the cord is the main failure point on a Velux blind why not make it so you can get replacements? My delivery was a day late. I was not advised of this or when my parcel was actually being delivered. When or if a service is late it is your responsibility to advise the customer.
I had blinds for another window years ago, easy. This time it has been a nightmare and impossible to manage solo. For this size, the lugs don’t hold the blind in place. Screws need to be introduced as you hold the blind in place and partially unwrap the blind to access screw hole. Impossible to manage with only 2 hands. Difficulty of pushing side rails in place can’t but help mark the bottom of the frame. None of the videos I watched indicate the difficulty experienced.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that you had difficulties during the installation. Our customer support team is always happy to help!
Our blind was due to be delivered on Friday 16th the comment from delivery company was - consignee moved away!!! Have no idea what they mean and we have paid for a blind we still have not received. Will be contacting velux on Monday
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the order was not received as expected. The customer has been contacted by our customer support, who have resolved the issue and the customer is happy with the outcome. Do not hesitate to contact our customer service, if you need help with your order.
Your picture instructions are not very helpful. There is a definite knack to installing the solar blinds. I found the insertion of the grey plastic cord holder really difficult until I discovered you had to apply pressure at the bottom first. There were a number of other issues. Your website mentioned installation tips, but it just took me to the same pictures I already had. An in depth video would have been really helpful. I still have a part to fit and I have no idea what purpose it provides. Everything seems to work fine without it. Also, your pictures show attaching 3 screws to the rails and there are actually only 2 holes which is really difficult to see once they are in place. However, once I got to the sixth blind, I did find it really easy to install! I’m an expert now.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the product installation did not live up to expectations. If there's anything we can do to help, please reach out to our support team.
Such a relief to have good customer service. Helpful advice before ordering. For a return with refund when I ordered the wrong size by clicking the option above the one I meant to click, they collected at agreed time. Prompt advice with video call when I was having trouble installing. All very good thanks.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed. Please contact our team for further support.