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Vanessa H
8/10
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The universal move towards the customer having to carry out the survey and measuring does not work for us as pensioners- scrambling up a ladder to measure roof openings in your mid- seventies is not exactly what we want to be doing
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your concerns and appreciate that measuring roof windows can be challenging, particularly for customers who may not feel comfortable or safe using ladders. Your comments highlight an important consideration, and we appreciate you taking the time to share your perspective.
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Helen W
10/10
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Your invoice system confused me as a member of the public. I wasn't sure that it was informing me it had been paid or was asking for payment. I ended up with two poles when I only needed 1 and four catches when I only needed 3. The packaging of the catches was extremely wasteful, each tiny item packed in separate padded envelopes and then in individual boxes.
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Bernie B
8/10
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Very easy to order and prompt delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the ordering process easy and that your blinds were delivered promptly. Providing a smooth shopping experience and timely delivery is important to us, so it's great to know we met your expectations. Thank you for choosing our products and for taking the time to share your experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that only one of the four parts of your order was initially delivered, and that there was no clear indication of when the remaining items would arrive. We understand how frustrating and inconvenient this can be, particularly when you were left without any useful delivery information. We’re pleased to see that all items have now been delivered, although we’re sorry that they arrived later than expected. We appreciate your patience while the outstanding items were being delivered and apologise for the delay and the lack of communication around the expected delivery times.