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Michael J
10/10
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The blinds are great and easy to fit. However they need better packaging, I ordered a pair of blinds which were fastened together but one of the boxes was very badly damaged, squashed,ripped with one of the ends missing completely. Fortunately everything was still in the box but the protection to the ends of the side rails was also missing. Looking at the tracking information I'm surprised there wasn't more damage the journey they have had! To reiterate, I'm very happy with the service and the product, my only gripe is delivery/packaging.
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Gary C
2/10
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Item never arrived. I’ve emailed Velux and after 3 days, I’m still waiting to hear back from someone.
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neil r
8/10
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I made a mistake with the colour for my screens but had to cancel the order and re-order to get the correct colour. Waste of time and effort all round.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that correcting the colour selection was not a smoother process. We understand how frustrating it can be to realise a mistake has been made and then have to cancel and place a new order rather than simply amend the existing one. We appreciate that this created additional time and effort for you.
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Steven P
10/10
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Delivery time was longer than hoped. Took around 9 to 10 days from order to receipt.
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David H
10/10
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Rarely is an item as easy to fit as this one was, I found your Youtube videos very helpful The windows have been up for at least 15 years, great that the parts fitted so well, some firms do not maintain this level of continuity
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ian D
9/10
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The diagrams for the installation were a little confusing and not intuitive and we had to search You Tube for a clarifying video. In addition we did have to obtain a new screwdriver as the head of the screw is torx rather than standard slotted or phillips it would have been good to know in advance But once installed we are very happy with the product.
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Jeremy G
2/10
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Poor description of items on the website. Very expensive. Long unacceptable delivery time. When the item finally arrived it was not what I wanted. I went to a competitive blind supplier, ordered what I wanted at just over half the price. It was delivered in 2 days. The quality was excellent and very easy to fit. I was so pleased that I ordered 2 more for other Velux windows and they also arrived in 2 days and I am absolutely delighted. I have now got over the total waste of money going to Velux direct and consider it a no brainer as to where to go in future and recommend to others.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Customer feedback is important to us, and we regret that we were unable to provide the experience you were looking for on this occasion.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived and that you experienced a delay in receiving a response to your email. Having reviewed your case, we can see that our team has since been in contact with you and that your order was successfully located. We appreciate your patience while the matter was investigated and resolved.