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Nigel P
10/10
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The package was fine however delivery did not occur when they said and trying to talk to them was virtually impossible. There drop down menu of potential problems was inadequate
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Moira C
1/10
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It is impossible to pair a new controller without a qualified Velux installer. I had a man here for an hour and only managed one widow. Blinds do not work at all. It should not be this difficult. I would never recommend Velux windows to anyone. I now have to pay this man fir his time and get someone from Velux about 50 miles away.
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David K
10/10
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I contacted Crosby Blinds as I was unsure which product I needed for an older window and the chap I spoke to was very helpful. Upon receiving the blind I had a query about fitting and spoke to Jenny who went out of her way to assist me which I was very grateful for.
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Alexander M
10/10
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Blind is great replacement for our worn out original but the courier EVRI is diabolically slow
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry to hear about your recent experience and understand how frustrating this situation must have been for you. We sincerely regret that the pairing process for your controller and the functionality of your blinds did not meet your expectations. Your comments are extremely valuable and will be shared with our technical and product teams to help improve our products. In the meantime, we would like to assist you in resolving this as quickly as possible. Please contact our customer support team, and we will do our best to arrange the appropriate support.