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Martin A
10/10
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Have dealt with Velux for many years and have always been very happy with the service . This time was no exception but the process appeared to be a bit more convoluted than in the past - more satisfactory than 'slick'.
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John W
4/10
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I find it hard to understand how you can send an order in two separate deliveries when both items are required to fit the blinds ,ie still waiting for the fixing brackets which the blind is waiting for ,having just fitted blinds to Roto roof windows your instructions (not yet installed for above reason) seem overly complicated on first impression .I cannot comment yet on product performance as not yet fitted or in use
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Bev W
0/10
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The product I ordered still has not arrived
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your samples did not arrive as expected and understand how disappointing this must have been. Having reviewed your case, we can confirm that our customer service team has investigated the issue and arranged for the samples to be sent again. They are expected to arrive with you at the beginning of the week. We sincerely apologise for the delay and any inconvenience this has caused.
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Carl I
8/10
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Outstanding quality products but keep a tight grip on costs.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the quality of our products. We also appreciate your comments regarding pricing. We understand the importance of offering great value alongside quality, and we continuously review our products and services to ensure we deliver the best possible experience for our customers.
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Julie K
6/10
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Some of the fixings are missing, I emailed you asking you to send some but haven’t received a reply, considering the cost of the blind it’s not acceptable that there are bits missing and I would appreciate a response
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept our sincere apologies that the replacement fixings have not yet been delivered and that you have not received a response to your email. We appreciate your frustration, particularly given the cost of the blind. We have now processed the replacement, which is due to be delivered on 25/08. We are currently experiencing a very busy period, but we appreciate that this should not have affected the level of service you received. We apologise again for the inconvenience and delay.
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Susan H
9/10
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The agent I spoke to was extremely helpful. She suggested doing a WhatsApp video call so I could explain the concern I had with newly fitted blinds and was EXCELLENT at explaining everything. Highly commended.
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russell c
8/10
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Discounts open to everyone, very misleading saying you have a sale on, but not open to all customers. Even though I brought through the website, not valid for me, very poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you were disappointed with the promotion and felt the discount terms were unclear. We understand how frustrating it can be to see a sale advertised and then find that it does not apply to your particular purchase. We always aim to make our promotional offers and eligibility criteria as clear as possible, and we appreciate you bringing your concerns to our attention.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the inconvenience caused by the split delivery and understand your frustration, particularly when the fixing brackets are required before the blind can be installed. The items on your order were shipped from two different warehouses, which is why they arrived separately. We aim to have all items delivered at the same time, but unfortunately this is not always possible. I can see that all the items have now been delivered, so we hope you are able to complete the installation.