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Paul T
9/10
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The package was damaged and fitting was missing. I phoned the office and had to wait for 20 minutes for it to answer. Once I spoke to a representative the problem was resolved in a very professional way and an order was placed for the missing items. I will have to wait for around a week for delivery.
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JO L
0/10
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Hi there, My blinds never arrived today. I took the day off work to be in to receive them. Please let me know asap what is happening. I’m now away for the rest of this week. I’d like compensation please. Many thanks, Jo
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Carmel K
10/10
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Lee was superb from start to finish. Clear instructions, patient and just a lovely person to deal with. We did a video call which was immensely helpful and that sorted out our query immediately. Haven't opened the blind yet so will let you know if there are any problems.
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John R
9/10
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Your customer helpers could not be more knowledgeable or helpful and are a great asset for Velux.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the confusion regarding the delivery of your order. After reviewing your case with our customer service team, we understand that you have since been in contact with them and that the order was delivered to a neighboring property and signed for on 16/09/2026. We hope your blinds are now with you and meeting your expectations.