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Richard B
9/10
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Would have been easier if a Torx 15 screwdriver was supplied in the pack, as quite specialist.
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Gillian G
4/10
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They haven't delivered it yet, apparently tried twice and now its been returned to sender!!
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S K
0/10
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Money taken, order allegedly delivered but nowhere to be seen and customer service do not respond within time framework (72hrs) communicated via auto reply. Really poor and I will not recommend.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your order and the delay in receiving a response from our customer service team. We understand how disappointing this situation must have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and a refund has been processed to resolve the matter.
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Karen C
5/10
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Delivery was a little slow & no updates
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your delivery took longer than expected and that you did not receive sufficient updates throughout the process. We understand how important clear communication and tracking information are when waiting for an order to arrive. Your comments have been shared with the relevant team for review as we continue to improve our delivery communications and overall customer experience.
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Nick B
10/10
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I have had Veluxs in my roof for over a decade with no blinds and this one purchase has massively improved my desk space glare and privacy. Thanks
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Richard C
4/10
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Newer version of blackout blind not as good at blocking out light as the older version which is no longer available
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the newer blackout blind has not met your expectations compared to the previous version. We appreciate you taking the time to share your experience, and your comments regarding the blackout performance have been shared with the relevant team for review. Customer feedback like yours is invaluable in helping us continue to improve our products.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion regarding your delivery experience. After reviewing your case with our customer service team, we understand that we have since been in contact with you and that the blinds have now been successfully delivered.