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Kay S
10/10
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Quick delivery, product as expected, fitting instructions and method all very easy to use.
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Eric T
10/10
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The blackout blinds work well , they were easy to install. We ordered online and they were delivered when quoted. From start to finish an easy process.
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Simon M
3/10
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I had to wait over a month and a half for my order. I ordered on the 7th July and it didn't arrive until last week! I ordered in plenty of time so my daughter could move into her new bedroom... that was ruined without having the blackout blind. So very disappointed with the delays. I understand the reasons (loads of orders and being behind at the French manufacturing site) but this was not stated before I ordered and it didn't make the delay easier for me as a customer. No offer of a goodwill gesture either!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry for the significant delay in receiving your order and understand how disappointing this must have been, especially when you had planned ahead for your daughter's move into her new bedroom. While unforeseen production delays impacted delivery times, we appreciate that this does not lessen the inconvenience caused. We sincerely apologize for the frustration experienced and thank you for your patience throughout the process.
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Angus M
1/10
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The problem does not lie with your company it lies with Evri. They are useless. They lost the package then after 11 days found it again. Your customer service was excellent in sorting the problem out. In future use a more reliable delivery service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues you experienced, particularly the delay caused by the parcel being misplaced. We understand how frustrating that must have been. That said, we're pleased to hear that our customer service team was able to assist and help resolve the situation. We appreciate your comments regarding the courier service and will ensure this feedback is shared with the relevant teams. Thank you for your patience and understanding.
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Edward O
9/10
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Overall the experience was very good, the deleverage time was a bit long, but I assume you make these to order.
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John K
10/10
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Glad I bought genuine. Easy to fit and looks good. Has certainly helped with the hot weather. Just one little thing the supplied T-10 screwdriver is a bit naff. Ok for starting the screws but used something a bit beefier to screw them in. Well happy.
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James S
0/10
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A month ago, I ordered 3 sun-blinds, accepting that there would be a delay because of high demand. Today, despite being bombarded by your emails & delivery notes, I have not received any of them. I believe they are now 2 weeks late. One courier EVRI seems to have lost their blind. The other 2 blinds are somewhere between UK Customs & Parcelforce (I think). Your Customer Service department has given up answering the phone and I wait days for an email response. Your standard emails are incomprehensible and your staff seem as confused as me.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry for the delays and communication issues you experienced while waiting for your order. Our customer service team has reviewed your case and can see that, since your review was posted, your order has now been successfully delivered. We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you have not received your order. Having reviewed your case, we can confirm that this relates to fabric samples that unfortunately did not arrive as expected. Our customer service team has raised a replacement order for the requested samples and apologised for the delay and inconvenience caused. The replacement samples are currently estimated for delivery on 2 September 2026. We sincerely apologise for the delay and appreciate your patience while we work to get the samples to you as quickly as possible.