Price particularly those plastic clips which I didn’t actually need but got them just in case. Just include them as they must cost pennies to produce snd you charge £6
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! We would not include the mounting brackets automatically alongside every blind purchase as they are only required with select product generation, therefore it would not be cost effective or environmentally friendly to include them when on most occasions they are not required.
To prevent this we would ask that customers confirm if they already have existing mounting brackets installed onto their roofwindows prior to purchasing or if they are unsure, our customer service is always happy to guide them through the purchasing process!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! We would not include the mounting brackets automatically alongside every blind purchase as they are only required with select product generation, therefore it would not be cost effective or environmentally friendly to include them when on most occasions they are not required. To prevent this we would ask that customers confirm if they already have existing mounting brackets installed onto their roofwindows prior to purchasing or if they are unsure, our customer service is always happy to guide them through the purchasing process!