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Leslie S
8/10
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Only 6 screws needed in installation. Got 14 in pack. Only 2 holes in side pieces but 3 on illustration!
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Darren G
10/10
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I’m so impressed with the customer service I received from Ollie , amazing support and very friendly, I can’t thank you enough for such great service, I will recommend you to everyone, and won’t hesitate to use velux again
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Terrie W
5/10
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I have ordered this item previously, replacing 2 blinds over 10 years... this one was very poorly finished, and the mitred corners badly cut. I was very disappointed as I have been pleased in the past. Also, it came from Fife at most a 2 hour drive, so the delivery was dismally slow at 10 days.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with the product was not a positive one. The quality issues you described with the blind are not up to our usual standards, and we apologise for the disappointment caused. Thank you for bringing this to our attention. Your feedback is important to us, and we're continually working to improve our service.
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GORDON O
10/10
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I've used Velux in the past and have always found the process of ordering and installing parts and blinds extremely easy. When I needed to contact Customer Support, I've found the agents friendly, courteous and professional.
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Caroline W
10/10
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My new Duo blackout blind looks so attractive and does the job really well, thank you.
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Philip S
10/10
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Very good product but a shocking delivery service. A month later and I haven’t received 90% of my order because it’s been lost during delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry for any confusion created by the screws provided and the illustration in the guide. If you need any help completing the installation, our customer service team is happy to assist.