Impossible to install I've given up - and your QR code only shows the paper brochure
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really sorry to hear how difficult the installation process has been.
We’d really like to help you get this resolved. Please reach out to our customer service team, as they can walk you through the installation steps, answer any questions, and help find the best solution to get everything properly set up. They’re here to help and will be happy to assist.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really sorry to hear how difficult the installation process has been. We’d really like to help you get this resolved. Please reach out to our customer service team, as they can walk you through the installation steps, answer any questions, and help find the best solution to get everything properly set up. They’re here to help and will be happy to assist.