Happy with the fly screen except we were disappointed that the metal strips were in two lengths each side, meaning there is a place where the strips join and the screen catches when you pull it up.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the fly screen overall. However, we’re sorry to learn that the join in the side strips is causing the screen to catch during use.
If the issue persists, please don’t hesitate to contact our Customer Service team, who will be happy to assist you further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the fly screen overall. However, we’re sorry to learn that the join in the side strips is causing the screen to catch during use. If the issue persists, please don’t hesitate to contact our Customer Service team, who will be happy to assist you further.