Our blind is damaged, it has a small hole . I require a replacement blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your blind arrived damaged. This is not the standard we aim to provide.
Please contact our Customer Service team with your order details and a photo of the issue, and they will be happy to assist you in arranging a replacement as quickly as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your blind arrived damaged. This is not the standard we aim to provide. Please contact our Customer Service team with your order details and a photo of the issue, and they will be happy to assist you in arranging a replacement as quickly as possible.