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Bijayesh Madhikarmi
10/10
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What truly set this store apart was the **customer service**. The staff were not only knowledgeable about their products but also showed a genuine passion for helping customers find the perfect solution for their homes. They were attentive, answering all my questions with patience and expertise, making the entire process seamless and enjoyable. Overall, my experience with the Roof Window Store was nothing short of exceptional. Their commitment to quality products and outstanding customer service has earned them a loyal customer. I highly recommend them to anyone looking to enhance their home with beautiful, functional roof windows.
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Katherine Smallwood
10/10
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My experience from start to finish was brilliant. the first agent I spoke to was so helpful and really made it easier. Csilla from then on was amazing. Responded quickly to my questions and when the window turned up damaged, she arranged for a replacement straight away. The only negative was the delivery company as we were told it would be a certain date and it never arrived. I had to cancel my plans to wait for it but it never turned up. It arrived the next day but having received so many emails and texts saying it would be here and then for it not to turn up is disappointing but no fault of the roof window store. Csilla chased up the company and kept me informed of when it would arrive which was great.
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Tom Coles
10/10
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Many thanks to Csilla Bedy for being so prompt with tracking a delivery and then arranging for collection after I had mis ordered and speedy delivery of correct items.
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Michael Love
10/10
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Alexander May
10/10
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Very pleased with my velux window, website was easy to use and was kept well informed. delivery was 1st class
Exactly as described. 66% of the price on the main Velux site. Delivered as expected and resolved a minor transit damage issue without quibble, would 100% use again and recommend.
Comment by TheRoofWindowStore.co.uk:
Dear Elisabeth, thank you for getting in touch with us. Your feedback is invaluable for us to keep our services at the highest level. Please accept our sincere apologies for the inconvenience caused by the unsuccessful delivery of your recent order. We understand how frustrating this must have been for you. An investigation has been started with the warehouse and our carrier partner to help us avoid these situations. We do everything in our power to facilitate smooth delivery of the replacement order. Once again, please accept our sincerest apologies for the delay and the inconvenience caused. We are committed to resolving this matter swiftly and ensuring that you receive your order as soon as possible. Thank you for your understanding. Best regards, The Roof Window Store