Dear Elisabeth,
thank you for getting in touch with us. Your feedback is invaluable for us to keep our services at the highest level. Please accept our sincere apologies for the inconvenience caused by the unsuccessful delivery of your recent order. We understand how frustrating this must have been for you. An investigation has been started with the warehouse and our carrier partner to help us avoid these situations. We do everything in our power to facilitate smooth delivery of the replacement order. Once again, please accept our sincerest apologies for the delay and the inconvenience caused. We are committed to resolving this matter swiftly and ensuring that you receive your order as soon as possible.
Thank you for your understanding. Best regards, The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Dear Elisabeth, thank you for getting in touch with us. Your feedback is invaluable for us to keep our services at the highest level. Please accept our sincere apologies for the inconvenience caused by the unsuccessful delivery of your recent order. We understand how frustrating this must have been for you. An investigation has been started with the warehouse and our carrier partner to help us avoid these situations. We do everything in our power to facilitate smooth delivery of the replacement order. Once again, please accept our sincerest apologies for the delay and the inconvenience caused. We are committed to resolving this matter swiftly and ensuring that you receive your order as soon as possible. Thank you for your understanding. Best regards, The Roof Window Store