TheRoofWindowStore.co.uk Reviews

Consumer Goods

(613 public reviews)
Rating of  8.7  from 0 - 10

Wasn’t immediately obviously that I needed to set up an account in order to pay, figured this out fairly quickly but maybe worth making clear on the site. Delivery was excellent and really happy with the quality :)

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All goods received.

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The product bought was difficult to purchase elsewhere, but was there in the roof windows store. All administration was carried out smoothly and quickly with all promises on website kept. It was necessary for me to return goods and everything here was simple and efficient. A well earned 10 out of 10!

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To inform the customer if the delivery is not taking place on the scheduled date.

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Had phone you 3 times to contact my parsal

Comment by TheRoofWindowStore.co.uk:

Good Morning. Thank you for providing us with your feedback. I am sorry to hear you had to contact us multiple times regarding the collection of your order. We appreciate this is a poor level of experience and hope there was no inconvenience caused. We have gathered your comments and feedback and fed this back through the correct channels to look at ways where we can mitigate the repeat calls in to the business. We have also fed this into the third-party courier, as we were advised they would also be calling you to confirm your appointment. Again, we are sorry this did not happen on this occasion. We are happy to see your order was collected in the end and if you have any further questions or concerns in the future, please do not hesitate to reach out. Kind Regards. The Roof Window Store.

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customer service via the phone is second to none, please dont go the way of others. the staff are amazing.

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