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Allan Flockhart
10/10
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Roofer said the flashing was correct for the tiles but not for my roof, collecting and delivery of new flashing was excellent.
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Marta Walejewska
10/10
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Amazing customer support. I ordered a wrong window size and I thought that exchange won\'t be as easy as it was. The exchange was arranged within a couple of days, e.g. I contacted the customer service on Monday, the wrong window order was collected on Tuesday and the new window arrived on Thursday, an incredibly quick turnaround. I am very pleased with it. The drivers picking up and delivering the windows were also very nice. Overall incredible service. Both windows arrived in pristine condition.
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Stephen Jones
8/10
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One of my to velux windows where damaged which was discovered as we started fitting. I contacted yourself and was very pleased with the swift response and turnaround in receiving a replacement, however the delivery of the original order could of been better due to the fact the diver was very unresponsive and didn’t seem to any pride in his work hence possibly the damage to the window??? On returning the damaged velux the diver would not take it away because it was not on a pallet although it didn’t arrive on a pallet this was very frustrating. But all in all very good company to deal with thank you
I think people won’t realise it’s coming from another country and may take longer than expected
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback. We ship directly from VELUX warehouses. While most stock is in the UK, not everything is always available. The blind you ordered came from VELUX's Danish warehouse, with an estimated lead time of 11-13 working days which was communicated at the time of ordering. Despite this, we managed to deliver it in half the time. I hope our communication regarding lead-time and delivery dates was clear and that the product meets your expectations of VELUX quality.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! While we cannot prevent all problems, we always thrive to mitigate them as best as we can. I am really glad to hear that you are satisfied with our customer service. We raised the issue of pallet delivery (and clear communication about it) and the driver's attitude with our carrier partner, in the hope that their service can be improved. Please accept our apologies once again for the inconvenience.