The delivery driver was very unfriendly and un communicative[ had a bad day?]
it does not afford a good impression for such a good company as you, whose prices are competitive. Packaging was good.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! I am sorry to hear that the carrier communication and driver attitude was not up to expectations. This was fed back to our carrier partner. I am glad to hear that the delivery was timely and packaging was good and intact. Should you have any concerns with the window or flashing going forward, please do not hesitate to contact us. All VELUX windows we sell are covered by a 10-year warranty for your peace of mind.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! I am sorry to hear that the carrier communication and driver attitude was not up to expectations. This was fed back to our carrier partner. I am glad to hear that the delivery was timely and packaging was good and intact. Should you have any concerns with the window or flashing going forward, please do not hesitate to contact us. All VELUX windows we sell are covered by a 10-year warranty for your peace of mind.