|
Daniel Strange
3/10
|
|
Andrea Murphy
7/10
|
Received two damaged windows which was a problem but replacements are on the way. Your support rep Csilla was exceptional and took the time to really help
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! We are sorry about the inconvenience caused due to goods received damaged. While our carrier partners do their best handling goods, in the rare occasion it may happen that they get damaged in transit. VELUX window packaging, while being 100% plastic free, is sturdy but these things may still happen. They dedicate much resource to improving their products and packaging, while also reaching a historical 0 carbon emission by 2030, which is often challenging, but necessary for sustainability. In the other hand, we are glad to hear that the service you have received from our agent has been exceptional, we will make sure to pass it on. Best regards, The Roof Window Store
|
Oliver Collins
10/10
|
Good product, good price. What stands out though is the excellent team and customer service. So rare.
|
John Boon
7/10
|
There was a problem with delivery of 1 item but was dealt with satisfactorily.
Comment by TheRoofWindowStore.co.uk:
Thank you for leaving a feedback! Having looked at the case, I can see that there was an error made with your initial price offer that the agent then acknowledged and we came to a solution, that you are hopefully satisfied with. Apologies for the inconvenience caused and I do hope that the items delivered were otherwise of the high standards you would expect from VELUX. Since in the feedback form you marked the following Customer service category down: "Customer care agent should be more friendly", I was wondering if you could kindly provide some more further for us to be able to improve our service? Detailed feedback in invaluable for our constant drive to improve our customers' impression and satisfaction. Best regards - The Roof Window Store
|
Jamie Newlands
10/10
|
I needed some help and spoke to some lovely people who assisted in my hour of need . Brilliant
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! Having reviewed the case I regret to see that your item arrived damaged in transit. Although communication was not impeccable, I was glad that we managed to come up with a palatable solution eventually. Thank you for your positive feedback to our agent as well. Should you have any question going forward, please do not hesitate to get in touch. And remember that all our windows are covered by a 10-year manufacturer warranty for your peace of mind. Best regards,