TheRoofWindowStore.co.uk Reviews

Consumer Goods

(807 public reviews)
Rating of  9.3  from 0 - 10

Sharifa made my telephone support call very pleasant and informative she is knowledgeable and has a beautiful easy manner on the phone I was extremely happy with her advice and purchased because of her help

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All my queries about the product were answered. It was delivered very quickly. The packaging was very durable and the window arrived with no damage. Really pleased.

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I did not speel to Customer service so I cou;d not comment - however on the backing of the rest of your organisation I believe they wou;d have been very helpful I cant comment on ease of install as a tradesman is doing the installation And relative to other Velux suppliers you were competitve

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What truly set this store apart was the **customer service**. The staff were not only knowledgeable about their products but also showed a genuine passion for helping customers find the perfect solution for their homes. They were attentive, answering all my questions with patience and expertise, making the entire process seamless and enjoyable. Overall, my experience with the Roof Window Store was nothing short of exceptional. Their commitment to quality products and outstanding customer service has earned them a loyal customer. I highly recommend them to anyone looking to enhance their home with beautiful, functional roof windows.

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My experience from start to finish was brilliant. the first agent I spoke to was so helpful and really made it easier. Csilla from then on was amazing. Responded quickly to my questions and when the window turned up damaged, she arranged for a replacement straight away. The only negative was the delivery company as we were told it would be a certain date and it never arrived. I had to cancel my plans to wait for it but it never turned up. It arrived the next day but having received so many emails and texts saying it would be here and then for it not to turn up is disappointing but no fault of the roof window store. Csilla chased up the company and kept me informed of when it would arrive which was great.

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Many thanks to Csilla Bedy for being so prompt with tracking a delivery and then arranging for collection after I had mis ordered and speedy delivery of correct items.

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