TheRoofWindowStore.co.uk Reviews

Comment by TheRoofWindowStore.co.uk:

Thanks for your feedback! Apologies, but I have not been able to find any cases regarding your order so I am unsure if you have contacted us regarding the VELUX window before or after ordering at all. I have seen an order cancellation for a Solstro flashing set however, which is currently being handled by the team and we will get back to you on that shortly. I would be really grateful if you could elaborate on the issue on hand so we can help as well as improve our services in the future. Best regards, Theroofwindowstore.co.uk

Comment by TheRoofWindowStore.co.uk:

Thanks for your feedback! Having reviewed the case I regret to see that your item arrived damaged in transit. Although communication was not impeccable, I was glad that we managed to come up with a palatable solution eventually. Thank you for your positive feedback to our agent as well. Should you have any question going forward, please do not hesitate to get in touch. And remember that all our windows are covered by a 10-year manufacturer warranty for your peace of mind. Best regards,

Comment by TheRoofWindowStore.co.uk:

Thanks for your feedback! We are sorry about the inconvenience caused due to goods received damaged. While our carrier partners do their best handling goods, in the rare occasion it may happen that they get damaged in transit. VELUX window packaging, while being 100% plastic free, is sturdy but these things may still happen. They dedicate much resource to improving their products and packaging, while also reaching a historical 0 carbon emission by 2030, which is often challenging, but necessary for sustainability. In the other hand, we are glad to hear that the service you have received from our agent has been exceptional, we will make sure to pass it on. Best regards, The Roof Window Store