TheRoofWindowStore.co.uk Reviews

Consumer Goods

(621 public reviews)
Rating of  8.7  from 0 - 10

Great item good price

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Very easy ordering process, vey competitive pricing, answered my query promptly, fast delivery. Overall, highly recommended

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Really efficient customer service and a great product!

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The fitting instructions would be better to be in with the window not the flashing kit

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Info on delivery date aon the ongoing order

Comment by TheRoofWindowStore.co.uk:

Good morning. Thank you for providing us with your feedback We are sorry to hear your order has not yet reached you. A member of our Customer Support team will investigate this for you and contact you shortly with an update. Kind Regards. The Roof Window Store

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Very poor service

Comment by TheRoofWindowStore.co.uk:

Good morning. Thank you for providing us with your feedback. We are deeply sorry we were unable to provide a level of service you felt was satisfactory at that time. After investigating the matter for you, I can see that our warehouse team were unable to supply the part you required and kindly asked that you contacted VELUX on 01592 778 225 as a member of their team would be able to have this part ordered for you. As an online retailer, we do not have as a wide range of spare parts as the manufacturer unfortunately. We want this matter to resolved as much as you do, and we are deeply sorry for the poor level of service you had received. We are confident that VELUX would be able to organise this part to be sent as your roof window is still covered under warranty, however, if you do require further assistance from our team, please do not hesitate to reach out. Kind Regards. The Roof Window Store

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Great Service all over

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Great service thank you

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