roofwindows.veluxshop.co.uk Reviews

Consumer Goods

(70 public reviews)
Rating of  8.1  from 0 - 10

The delivery driver was excellent on both occasions when he dropped off the windows

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Web site is good. Could be better if tutorials and optional extras for example were all in one place. It has been difficult finding out about fitting and options without searching the internet. The Velux installer tutorials are great but hard to find.

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First class product and first class service.

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It would be great to have instructions on instructions for each type of window installation rather than collective types

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items ordered 2 weeks ago and del date 27 only got half order and carnt track rest of order after waiting in all day your customer services are closed at 4 now 8pm still no delevery

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Online ordering process has a lot of flow! I recently ordered a flat roof window assuming it is what as shown on the picture but you only send me the frame. There was no option to order the glass while I was ordering it. Window shoul come with both not just frame! Very disapointed!

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You have promised delivery three times and three times failed to deliver. I still have no window

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I can't comment on the actual product as yet as it is waiting to be installed but as I have previous experience of having a velux window I am always pleased with the quality and functionality of the window. The initial window was damaged in transit but a replacement window was arranged and customer service agent was very apologetic and replacement was delivered successfully and on the delivery date advised. I would definately recommend Velux as a quality, customer centric company.

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DELIVERY HAS STILL NOT BEEN RECEIVED. We received a delivery note and confirmation of delivery date for last monday. Nothing has been delivered. Cannot get a response from either Velux or the carriers. Tracking simply states "being delivered"

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Very knowledgeable about the product and resolved an issue promptly that I had.

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