Very knowledgeable lady that I spoke to and item arrived 2 weeks sooner than I expected.
We had purchased 2 new velux UPVCwindows to replace wooden ones. We left a clip on one by mistake and had to order another. We were very disappointed with the amount of postage for a small clip.It seemed completely too much postage for such a small lightweight item.We were pleased with the clip but not the postage.
The product is great but it was 100kg and no way should it be delivered by only one person. I had to help carry it and it was almost too heavy for two of us.
I had great help from your team when i ordered an incorrect flashing/ they sorted it out with problem
Delivery date was given at point order and ignored. Delivery was made on the default date given to me. When delivery came, DX left all packages outside my house for all to see. Not good.
Called to have velux delivered to a different address well before delivery date. Customer Service refused to change. Then said they would help. Then didn\'t bother. Thanks