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Gill F
8/10
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Only annoyance is the price has increased significantly since we last bought 5 yrs a go
When I ordered the window I was told by the installer I needed to order your flashing kit. I ticked all the boxes for size of tile etc and assumed this would be included in my order. However when the tea came to install the window it became apparent that the fishing kit had NOT been ordered. This was not made clear on the website or my order details. As a custom, how I was supposed to know this had not been added to the order?
the order was due to be delivered on Thursday after we ordered and it arrived on Friday. I sat in all day on Thursday from 8am to 6pm. No communication. Your service advisor said she\'s refund the delivery fee which was over £30, still not received it!
Thank you for your customer service I really appreciated getting a response and an answer to my issue
There was some damage to the edge of the window, unfortunately it had to be fitted due to making the property watertight.