I had to cancel my order as no-one rang regarding access and the delivery driver was unable to deliver. I was told no-one contacted me regarding access because my order was placed online but I do not feel this is an adequate response.
The shop is confusing especially trying to find where to start shopping tend to go round in a circle
The box was containing the Velux was very damaged,and the delivery driver wouldn\'t help my wife to lift the Velux onto my front porch.
Website is very confusing and it is frustrating that fundamental details such as dimensions fo not travel with the reference to the particular window.
All round excellent experience. My error from misunderstanding my roofer that I didn’t order the flashing kit but the agent on the phone knew exactly what I needed and it was with me in a couple of days. Window looks excellent in situ and am very, very happy with the finish and quality.
Very knowledgeable lady that I spoke to and item arrived 2 weeks sooner than I expected.
We had purchased 2 new velux UPVCwindows to replace wooden ones. We left a clip on one by mistake and had to order another. We were very disappointed with the amount of postage for a small clip.It seemed completely too much postage for such a small lightweight item.We were pleased with the clip but not the postage.