When I ordered the window I was told by the installer I needed to order your flashing kit. I ticked all the boxes for size of tile etc and assumed this would be included in my order. However when the tea came to install the window it became apparent that the fishing kit had NOT been ordered. This was not made clear on the website or my order details. As a custom, how I was supposed to know this had not been added to the order?
the order was due to be delivered on Thursday after we ordered and it arrived on Friday. I sat in all day on Thursday from 8am to 6pm. No communication. Your service advisor said she\'s refund the delivery fee which was over £30, still not received it!
Thank you for your customer service I really appreciated getting a response and an answer to my issue
There was some damage to the edge of the window, unfortunately it had to be fitted due to making the property watertight.
I only received 1 item if my order I am still awaiting my velux window fixings and the second blackout blind the person I spoke to on customer service was ignorant of your products and told me to arrange for replacement blind ended call luckily I rang back and spoke to an assistant who was really helpful and talked me through issue and arranged for the delivery of mt order which was placed on 8 January making me feel a valued customer and not a nuisance
All the products received are excellent quality. The vapour barrier is extremely good value.