roofwindows.veluxshop.co.uk Reviews

Consumer Goods

(70 public reviews)
Rating of  8.1  from 0 - 10

Could not get through to the customer service by phone, told me there was a 7minute waiting time and then got cut off!

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I still cannot comment on product performance as the delivery delay has led to problems around installation dates for me. Customer Service throughout has been great however in keeping me informed and delivery commitments were met given Covid problems causing 29 day delivery times

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I ordered 2 items, one arrived after an age (7 days) the other has location unknown.

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Delivery was a week late but was notified but then two days late again with no notification

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While almost every other supplier currently has extended delivery timings due to Covid-19, Velux delivered our order of 3 windows in 2 days

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I still don't have the product. My experience with delivery has been horrible and the delivery company has been rude. You delivery 3 days late (no real communication) and expect us to have 4 people needed remove it from your truck. When we are expect a curve side drop off. We had people available on the 3 days you previously said it would come.. Your communication with the delivery company, is one guy via email. But they have given the product to a 3rd party. I bet the product will be lovely when I get it.

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really impressed with ease of use and service

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Delivery date on website during ordering process was much earlier than the actual delivery date that was in fairly small print in the order confirmation - this was very frustrating !!

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