the order was due to be delivered on Thursday after we ordered and it arrived on Friday. I sat in all day on Thursday from 8am to 6pm. No communication. Your service advisor said she\'s refund the delivery fee which was over £30, still not received it!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
