roofwindows.veluxshop.co.uk Reviews

Consumer Goods

(116 public reviews)
Rating of  6.8  from 0 - 10

Problem with blinds was resolved very quickly with replacements - I think the problem was likely a fitting error and wonder if Velux should provide a fitting service to ensure it is done properly

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It was lovely to receive a call in person advising us of a delay with an option to cancel the order. We didn’t cancel the order, and the delayed date we were given was actually three weeks early.

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There was a long delay between ordering the window and receiving it. After the order the delivery date was extended by 2 more weeks.

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Good quality product

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I ordered a window, it wasn’t the easiest thing to do as the flat windows are lost in the website but I managed. I followed every step considering what I needed and ordered accordingly. However when the window arrived, it was missing part of the installation kit. Apparently I was supposed to know that I needed this kit and to locate it on the website to order it. I couldn’t possibly have had any idea where it was or that I needed it, I couldn’t find it anywhere on the website and, when I contacted customer services I was told I simply should have known and that it wasn’t velux’s fault at all! Dreadful service to be honest

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Repeated changes of delivery date v disappointing and cause of a great deal of stress, when works were dependent on receipt of goods.

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I really would love to comment on the product that we ordered but have not yet received it. Yourselves and the logistical company don’t have a clue where my window is. Ve

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I have had to take three days off work for delivery to arrive and it hasn't. I have now been told it could be another 72 hours. I cannot afford to take more time off work. Plus I have a builder who I am paying, waiting for the two windows to arrive!!! I have been understanding of delays but cannot be patient any longer. Nor can I afford to take more time off work. Appalling service.

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