There was some damage to the edge of the window, unfortunately it had to be fitted due to making the property watertight.
I only received 1 item if my order I am still awaiting my velux window fixings and the second blackout blind the person I spoke to on customer service was ignorant of your products and told me to arrange for replacement blind ended call luckily I rang back and spoke to an assistant who was really helpful and talked me through issue and arranged for the delivery of mt order which was placed on 8 January making me feel a valued customer and not a nuisance
All the products received are excellent quality. The vapour barrier is extremely good value.
5 out of 6 windows have been damaged and needed to be replaced. Surely you need to change this process and/or the delivery company.
The flashing received were all bent and damaged. I emailed attaching pictures of the many areas bent and damaged but have received no response.
Selected specific delivery date, blind arrived on different day, luckily someone was in, then window and flashing was attempted to deliver early when no one in,. Why have the option to choose a specific date if couriers ignore it?