roofwindows.veluxshop.co.uk Reviews

Consumer Goods

(271 public reviews)
Rating of  7.4  from 0 - 10

the order was due to be delivered on Thursday after we ordered and it arrived on Friday. I sat in all day on Thursday from 8am to 6pm. No communication. Your service advisor said she\'s refund the delivery fee which was over £30, still not received it!

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Thank you for your customer service I really appreciated getting a response and an answer to my issue

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There was some damage to the edge of the window, unfortunately it had to be fitted due to making the property watertight.

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I only received 1 item if my order I am still awaiting my velux window fixings and the second blackout blind the person I spoke to on customer service was ignorant of your products and told me to arrange for replacement blind ended call luckily I rang back and spoke to an assistant who was really helpful and talked me through issue and arranged for the delivery of mt order which was placed on 8 January making me feel a valued customer and not a nuisance

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All the products received are excellent quality. The vapour barrier is extremely good value.

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Service was good the product is good and I wiil see how it performs

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5 out of 6 windows have been damaged and needed to be replaced. Surely you need to change this process and/or the delivery company.

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