roofwindows.veluxshop.co.uk Reviews

Consumer Goods

(86 public reviews)
Rating of  7.6  from 0 - 10

The products ordered were not what was delivered, there was no message telling me that what I thought have been ordered were discontinued

Report for abuse
...

Placed order and received a confirmation only to receive three delays and separate estimated delivery dates, when asked for a confirmed date was told this was due to raw material issues and then window arrived without any email alert and was left at the property without a signature. Poor service all round, would have rather been given a longer lead time then a surprise email that the window had been despatched not three emails informing of delays. Difficult to plan a project when dates keep moving!

Report for abuse
...

My window was damage in transport and nobody contacted me in that case, I wait over 2 weeks and still haven't got the window

Report for abuse
...

Difficult for me to answer fully, as still not received Velux product - 5 days late. 3 calls so far to your team - no satisfaction!

Report for abuse
...

No engagement with customer I had to phone Velux to find out if my window was going to be delivered or not - only when I phoned in was I told of a weeks delay costing me more money now as roofing contractor need to return to site. I was told I would get an email, not email.

Report for abuse
...

Report for abuse
...

World class customer service and support, fixing an issue promptly when called upon.

Report for abuse
...

Report for abuse
...

The windows look fabulous, really pleased and the process of buying was made easy by the website.

Report for abuse
...

Yes overall very dissatisfied with your complaints department procedures. 15 days to respond to a problem gives you a get out of jail card for yourselves. Long long wait for product to be delivered ! When it was 2 put of 3 we’re damaged. No way of informing Velux there was a problem due to your policies. Wanted a credit but only return & replace which is in your favour as to wait for your responses and to wait for product to be returned and then replaced would have meant that I would have been waiting months not days or weeks and what building work can wait this long ! Thank you for nothing. Your company sucks big time. I won’t be ordering online from your company again and I certainly would not recommend anyone to use your services. You need to find a new professional honest courier company who treat products with respect as your products aren’t cheap money or time wise ! Thanks for wasting my time in every way.

Report for abuse
...
Previous Next
Page 1 of 9