the order was due to be delivered on Thursday after we ordered and it arrived on Friday. I sat in all day on Thursday from 8am to 6pm. No communication. Your service advisor said she\'s refund the delivery fee which was over £30, still not received it!
Thank you for your customer service I really appreciated getting a response and an answer to my issue
There was some damage to the edge of the window, unfortunately it had to be fitted due to making the property watertight.
I only received 1 item if my order I am still awaiting my velux window fixings and the second blackout blind the person I spoke to on customer service was ignorant of your products and told me to arrange for replacement blind ended call luckily I rang back and spoke to an assistant who was really helpful and talked me through issue and arranged for the delivery of mt order which was placed on 8 January making me feel a valued customer and not a nuisance
All the products received are excellent quality. The vapour barrier is extremely good value.
5 out of 6 windows have been damaged and needed to be replaced. Surely you need to change this process and/or the delivery company.