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Ana T
10/10
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I strong recommend Customer Gauge for the companies that need to implement a easy platform to monitor their customer experience. It was a success in our company, helped us to improve our service deliver and also improve the experience with our dealers.
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Bernice Mcleod
9/10
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Adam Ramshaw has been amazing over the past 4 years we have used Customer Gauge at Iron Mountain. His knowledge is superb and if he doesn't know the answer he comes back to me within a very short timeframe for an update or resolution. He is always available when we need assistance. His help and support to the Iron Mountain business and myself has been (without question) the best service a customer would want to receive. The reason I have scored "CG" at 9 and not 10 is I haven't dealt directly with them as much. I mostly go through Adam. However the response timeframe from CG when we have asked for a data cleanse or an enhancement or an issue to be fixed has been fantastic.
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David S
10/10
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I have never worked with such a responsive team as Genroe and CustomerGauge. Whenever we have had any issues/questions or suggested site upgrade suggestions, we always get very quick responses and resolutions.
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Mark R
10/10
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Support from the various "head office" people we have engaged with has been invaluable throughout our time using the CG tool
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Martin W
10/10
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Customer Gauge continue to provide an excellent product with superb ongoing training and support
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Brian Coles
8/10
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Having a more in depth analysis of our challenges would be great, specifically in the operations eg: problems with delivery, what is the sender id score for customer gauges' email servers for example
Comment by CustomerGauge:
Thanks Brian for feedback on the email servers - that is a good idea.. We will look at adding that to the wishlist.
Comment by CustomerGauge:
Thanks for your detailed and thoughtful comment about Adam Ramshaw from our partner Genroe in Australia. He is a great resource!