|
Brian Coles
8/10
|
Having a more in depth analysis of our challenges would be great, specifically in the operations eg: problems with delivery, what is the sender id score for customer gauges' email servers for example
|
Bastian F
9/10
|
Great platform! - However, it would be nice if you could provide more case materials or guides on how to build effective campaigns. Both relationship and transactionals.
|
Renan M
10/10
|
Despite of the constant change of CSM, the company still manages to keep some standard quality on the service provided.
|
Maggie H
7/10
|
currently the process has been quite passive. I discovered issues myself and report to CG and wait for it to be resolved. it could be great if there is a bit more proactive communications. fx help us review our data structure and let me know where the issues are before they become issues. instead of me discovering them myself afterwards and send for correction.
|
Matt F
6/10
|
We haven't fully adopted the system, so the rating is mostly based on that fact. I can't rave about a product that I'm only partially using. That said, more direction and proactive help from the Customer Gauge team would be helpful.
|
Mariel E
10/10
|
The one on one time that we receive has always been amazing. It is also nice that you always have calls before launching new initiatives in order to explain them clearly. It would be nice to also have some written materials explaining the basic functionality of the platform to refer back to.
|
David A
10/10
|
Our account management has been excellent. We are loaded with vendors and CG is by far the most responsive.
|
Joe L
8/10
|
Greg Trudell as our CS contact is excellent and very easy to work with. He helped us overcome many product/report related challenges.
Comment by CustomerGauge:
Thanks Brian for feedback on the email servers - that is a good idea.. We will look at adding that to the wishlist.