Having a more in depth analysis of our challenges would be great, specifically in the operations eg: problems with delivery, what is the sender id score for customer gauges' email servers for example
Comment by CustomerGauge:
Thanks Brian for feedback on the email servers - that is a good idea.. We will look at adding that to the wishlist.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by CustomerGauge:
Thanks Brian for feedback on the email servers - that is a good idea.. We will look at adding that to the wishlist.