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Sjoerd K
8/10
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Thanks for having us at your office in Amsterdam. We are ready to make progress in using your tooling for our NPS measurements!
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Martin W
10/10
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Eliz & the whole team at CG have never been less than 100% helpful & supportive and the product has enabled us to understand more about our customers than ever before.
Support is great and the tool is almost fully customizable to our needs.
Comment by CustomerGauge:
Thank you for your feedback, we really appreciate it.
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Paolo P
7/10
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Our projects is being managed and executed very well by Jennifer and your support team responds quickly! I just hope that the products are more flexible and customizable.
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Lori S
6/10
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We have had very please customers who give us a passive score and I feel that should not count against the total NPS score as this, in my opinion is a neutral score. My husband even filled his out and it gave us an 8, which he though was a good score. I also do not agree with questions due to the fact that they can hurt us also. Also, I am not sure if the just answering the questions negatively and not given the Center a score hurt our NPS or not. Example: if customer marks dissatisfaction with convenience of location, cost of service or accepts insurance we have no control over these as a Center and this should not go against our NPS score.
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Darren A
8/10
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We have formal business reviews, but I would like to see more contact with ideas, best practices, and how we can continue to progress in our customer journey
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Alexander N
9/10
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Great platform to NPS and eNPS evaluation.
Comment by CustomerGauge:
Thank you for your feedback! We really appreciate it.
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Marieke D
9/10
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I'm very pleased with the CG platform, although I'm unplesantly surprises by the latest huge changes. To my opinion you should pay much more attention to huge changes like this one than just a webinar. I expect more information from our customer succes manager about this change, before the change is there. I also wonder whether customers were involved in the changes
Comment by CustomerGauge:
Thank you for your comment - I know that we did take a lot of user experience in - and in fact we carefully took input from more than 30 beta customers, starting with our migration to CG4.0 in February, and we had 30 beta customers - all gave some really useful input.
I’m sorry you are were surprised with the change to CG4.0. We will make sure we work with you to ease your transition - and do keep your comments coming. The new CustomerGauge Community (which launches Dec 2017) will also be a great resource for you to share experiences.
Comment by CustomerGauge:
Thank you for your feedback! We really appreciate it.