CustomerGauge Reviews

I'm very satisfied with my account management, the truth is though I've had different account Managers within the last 3 years but I've never had any challenges in this area and that is the main reason we are still using your platform.

Customer Gauge offers swift, top notch customer success guidance and support for our NPS journey. Great partnership.

I strong recommend Customer Gauge for the companies that need to implement a easy platform to monitor their customer experience. It was a success in our company, helped us to improve our service deliver and also improve the experience with our dealers.

Adam Ramshaw has been amazing over the past 4 years we have used Customer Gauge at Iron Mountain. His knowledge is superb and if he doesn't know the answer he comes back to me within a very short timeframe for an update or resolution. He is always available when we need assistance. His help and support to the Iron Mountain business and myself has been (without question) the best service a customer would want to receive. The reason I have scored "CG" at 9 and not 10 is I haven't dealt directly with them as much. I mostly go through Adam. However the response timeframe from CG when we have asked for a data cleanse or an enhancement or an issue to be fixed has been fantastic.

I have never worked with such a responsive team as Genroe and CustomerGauge. Whenever we have had any issues/questions or suggested site upgrade suggestions, we always get very quick responses and resolutions.

Support from the various "head office" people we have engaged with has been invaluable throughout our time using the CG tool

Customer Gauge continue to provide an excellent product with superb ongoing training and support