CustomerGauge Reviews

Very good support and knowledge about the topic. Our team is able to make use of the tool for deploying our VoC strategy.

Always made to feel like our business is important and that Customer Gauge want to work with us to maximise the potential of our NPS Surveys

I need a more tailored solution to B2B companies focusing on measuring NPS and drivers on account/customer levels. Reporting could be more flexible and easier to customize e.g. like you have in modern BI tools from Qlik, Tableau, etc. It would be nice with more case materials from B2B companies in manufacturing, focusing on best practice of NPS surveys and how to implement voice of the customer programs in the orginastion.

Globally satisfied with the tool. It's more the cost of the administration that is an issue and not enough scalable in case my admin is off (too many none automated actions).

We have a constantly recurring problem with stuck files that repeats every week.

I've very much appreciated Brian Yen's responsiveness and insight. Very helpful.

Andrew, Trish, and the entire support team behind the scenes have made our relationship with Customer Gauge the perfect solution to our Voice of the Guest Program. I continue to be amazed how important they make us feel!

There a lot of areas which aren't particularly intuitive (i.e. uploading the contacts spreadsheet should not trigger the survey). But the help from our staff is good to get through these situations.

I'm very satisfied with my account management, the truth is though I've had different account Managers within the last 3 years but I've never had any challenges in this area and that is the main reason we are still using your platform.