We have a constantly recurring problem with stuck files that repeats every week.
Comment by CustomerGauge:
Hi Denys,
Sorry to hear that you\'re having issues and thanks for your feedback. A member of our support team will reach out to you straight away to help get the issue solved.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by CustomerGauge:
Hi Denys,
Sorry to hear that you\'re having issues and thanks for your feedback. A member of our support team will reach out to you straight away to help get the issue solved.