CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.
The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.
Our promise to you
We - CustomerGauge - guarantee you that we only publish real, authentic reviews from customers who interacted with this company.
About Net Promoter®
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Reason to block by CustomerGauge:
Partner