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Liz L
0/10
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Faults in website plus on line help not working. Called 6 times with no answer and when elected to be called back no response and then cut off . Unable to comment on product as unable to order
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Fred M
8/10
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I needed to purchase a special screwdriver to be able to complete the installation, (a TX 5 I think?) whereas it could have been included in the installation kit, as it was relatively inexpensive.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you needed to purchase an additional screwdriver to complete the installation. We understand that having all necessary tools readily available can make the installation process much more convenient. Your suggestion regarding the inclusion of the required screwdriver is appreciated and will be shared with the relevant team for consideration. Feedback like yours helps us identify opportunities to improve the overall customer experience.
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John W
8/10
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The instructions seem to be only suitable for people who have previously had Velux installation experience. I suggest a trial using these instructions in situations where people are known to have zero experience of Velux but some DIY skills. This work would likely show several improvement requirements.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation instructions did not meet your expectations. We understand that clear guidance is especially important for customers who may have DIY experience but are unfamiliar with VELUX products. Your suggestion is very valuable, and we appreciate you taking the time to share it. Feedback regarding the clarity and accessibility of our instructions will be shared with the relevant team as we continue to improve the installation experience for all customers.
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Jill B
10/10
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The blinds arrived damaged in transit by the courier but I contacted customer service who were very helpful and they were replaced straight away. The blinds are really lovely and easy to fit. Great customer service which gives me the confidence to order again and recommend to others. Thank you
Comment by veluxblindsdirect.co.uk:
Thank you your feedback. We’re very sorry to hear about the difficulties you experienced with our website and the challenges you faced when trying to contact us. Following your conversation with our Customer Service team, we’re pleased that one of our agents was able to assist you and guide you through the ordering process. We appreciate you bringing these issues to our attention and hope you’ll be delighted with your VELUX product when it arrives.