I needed to purchase a special screwdriver to be able to complete the installation, (a TX 5 I think?) whereas it could have been included in the installation kit, as it was relatively inexpensive.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you needed to purchase an additional screwdriver to complete the installation. We understand that having all necessary tools readily available can make the installation process much more convenient.
Your suggestion regarding the inclusion of the required screwdriver is appreciated and will be shared with the relevant team for consideration. Feedback like yours helps us identify opportunities to improve the overall customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you needed to purchase an additional screwdriver to complete the installation. We understand that having all necessary tools readily available can make the installation process much more convenient. Your suggestion regarding the inclusion of the required screwdriver is appreciated and will be shared with the relevant team for consideration. Feedback like yours helps us identify opportunities to improve the overall customer experience.