Faults in website plus on line help not working. Called 6 times with no answer and when elected to be called back no response and then cut off . Unable to comment on product as unable to order
Comment by veluxblindsdirect.co.uk:
Thank you your feedback. We’re very sorry to hear about the difficulties you experienced with our website and the challenges you faced when trying to contact us.
Following your conversation with our Customer Service team, we’re pleased that one of our agents was able to assist you and guide you through the ordering process.
We appreciate you bringing these issues to our attention and hope you’ll be delighted with your VELUX product when it arrives.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you your feedback. We’re very sorry to hear about the difficulties you experienced with our website and the challenges you faced when trying to contact us. Following your conversation with our Customer Service team, we’re pleased that one of our agents was able to assist you and guide you through the ordering process. We appreciate you bringing these issues to our attention and hope you’ll be delighted with your VELUX product when it arrives.