The small plastic runners attached to the fabric, about 3 have already broken off, which means the fabric is coming out of the guide rail and gets crumpled when we try to close the blind
My blind arrived earlier than the estimated delivery but I had to wait several days for the separate fixing connections needed because my window did not have them fitted originally. I’m pleased I got the Velux blind it’s a much better job than others I’ve seen. Works great and looks good. I got the code still visible on my old window and ordered the appropriate blind, no measurements needed and it fits perfectly.
A telephone support service with knowledgeable friendly operatives who analyse and clearly explain how to rectify any problem I have encountered, great service, recommend to all.
Arrived a week early, which was a nice surprise. The blind is perfect for our sitting room ceiling Velux skylight. Thank you.
My blackout blind has a small pinprick hole in it. It took such a long time to install that I don\'t want to return it. Do you have any repair options for me?
Because I was ordering a replacement item as previous window blind (15 years old) the website made it easy once I found the code! However whet it failed to tell me was that the replacement would have a different/updated code.... so I thought initially I had recieved the wrong item! The replacement also had different fittings and operates differently which isnt neccesarily an issue as long as I remember to inform any guests (blinds are in guest room). The blind does fit and operates perfectly...
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Jonathan Williams
10/10
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