You delivered the wrong blinds from what ordered.The office is closed on Fridays so email sent and will need to call them on Monday. Quite a bit of hassle to return them which I don’t fully understand hence will need to speak with customer services. Not impressed!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.