The simplicity of the installation with the included tool was fantastic. Despite installing at height the blind was a dream to install. My experince with Velux from start to finish has been a pleasure!
I found the product range a bit confussing but identifying the size I needed was clear. Assembly and fitting instructions were very good.
Ordered 2 swatches to choose blinds and you sent wrong one... Really how hard is it????? Had to order again and 5 days later still not received. Not impressed
Thought the delivery time we were given was a little bit long, wasn’t till they were dispatched and we tracked them that we realised they were coming from France! Overall a good experience and so far a great product.
Replacement blinds ordered after having had originals for 15 years and needed a revamp
Actually delighted to have the opportunity to say a big thank you to VELUX! Samantha M from Customer Services really helped me out: I\'ve just purchased my first home, Velux windows and blinds, but the previous owner had painted over or removed the identifying data. Samantha was able to identify the window type and give me the details of which blind type I would need - great! The ordering process was quick and easy, delivery was very secure (the delivery guy came all the way up to the apartment to ensure he could confirm it was correct), the VELUX installation video clips online were perfect, and it wound up being an incredibly easy job to remove the existing blinds and insert the new ones - superb on all fronts.