Actually delighted to have the opportunity to say a big thank you to VELUX! Samantha M from Customer Services really helped me out: I\'ve just purchased my first home, Velux windows and blinds, but the previous owner had painted over or removed the identifying data. Samantha was able to identify the window type and give me the details of which blind type I would need - great! The ordering process was quick and easy, delivery was very secure (the delivery guy came all the way up to the apartment to ensure he could confirm it was correct), the VELUX installation video clips online were perfect, and it wound up being an incredibly easy job to remove the existing blinds and insert the new ones - superb on all fronts.
The instruction booklet accompanying the blind isn’t that helpful for the older-style blinds as it doesn’t make clear what to do with the old and new fixings. Despite watching the online video on how to install, which claimed it is very easy, after 40 minutes of struggling with a very large blind on my own, I gave up and had to call a friend! It would be more helpful to show and explain what to do with the older manual blinds, as they certainly do not simply click into position.
I have very few DIY skills but was able to follow the instructions and install the blind correctly
Velux says they can deliver on a certain date and then fail to do so. Then they won\'t pay compensation when deliveries are late. The local Velux fitter provided on the Velux website didn\'t know how properly fit my shutter so cancelled last minute.
The image on the product builder totally changed when the color for the blind was selected. This was not noticed and we ended up receiving a blind which does not work as we expected. Also the \"blackout\" blind is not blackout, far less light is blocked than the blind it replaced. This is due to the \"accordion\" design but is very disappointing.
One gripe. The parts didn’t fit together. I had to make my own alterations to get it to work. I’ve a photo to show why. All now fixed but not the quality I’ve always had from VELUX. Disappointing. Especially when you can get blinds from other providers which are as good but cheaper.