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Andrew P
9/10
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Whist it was easy to install and use it was only easy once you worked out how to install it. The instructions and pictures were very confusing and it took some time to work it all out. Once you worked it out then it was easy.
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Hazel A
7/10
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Email response time!! Took a week to reply to one email, which didn’t answer my question, more had to ask more questions to be able to to answer. Ended up ringing customer service and waiting in queue for 20mins. But because my query involved going up to my skylights in the roof - would have been more practical to have not been in a call
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Gary S
10/10
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Very well designed blind. Easy to install and looks great. Glad I purchased it from you and not from a competitor as I doubt t gf e quality would have been as good.
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Andre B
10/10
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What a great, well-designed product. Retrofitting blinds was straightforward. The solar-powered motor and wireless remote make for trouble-free installation. The blinds operate quietly and smoothly. The ability to synchronise up to five blinds to one remote controller is excellent.
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Richard S
10/10
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Velux products are fabulous - durable, and well designed. Evri are a terrible delivery company,; please find someone else. They routinely dump goods on the doorstep, making no attempt either to determine whether anyone is in or to put the items in even a slightly less visible spot. Their delivery tracking systems is also a joke, moving from "We're waiting to receive your item" to "It has been delivered" (i.e. dumped) with all intermediate steps missing.
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Karen D
10/10
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Easy to select what I needed on the website. Fitting instructions were very clear. Had my blackout blind fitted in 10 minutes.
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James O
0/10
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You said 3-4 days and it took 10 days to get the item
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order took 10 days to arrive when the estimated delivery time was 3-4 days. At the time of your order, we were experiencing a particularly high volume of orders, which unfortunately impacted some delivery times. While this is not the level of service we aim to provide, we appreciate that this would not have made the delay any less frustrating from your perspective.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you have now received your samples. I am sorry that they were delayed. We would normally expect samples to be delivered within 2-3 working days. As samples are sent via Royal Mail as a standard letter, it appears there may have been a delay within their postal network. I apologise for any inconvenience this may have caused and appreciate your patience. I hope the samples are helpful, and if there is anything further we can assist you with, please do not hesitate to get in touch.