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Leonora L
10/10
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the antiheat blinds came with screws that needed a star screw driver. other products i've installed have had a tool enclosed, so i had to substitute with alternative screws.
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Ian H
10/10
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Delivery period was poor. I was advised very quickly that th package had been dispatched, but it took over aweek to arrive
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Brian J
10/10
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The quality was excellent, so easy to fit the blinds to Velux windows we have had for 5 years now. Easy to see what was needed and available. Plenty of colour choices too.
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Tracy K
8/10
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Very impressed with how simple these were to fit and pleased to benefit from a discount as needed 6! Much better quality, fit and installation than replicas I have bought in the past
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David A
10/10
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We received the blind as promised, the fitting was really easy all the instructions were simple and accurate.
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Mark E
8/10
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I love the blind but the instructions need some words. It is all very well trying to avoid languages but Step 8 is unclear - what is the click on grey button for? Even the QR video only shows you how to attach the button but does not explain what purpose it has. I eventually called in to be told (after a 20 minute wait) it is only for manual opertation of the blind. No use if your window is high up. My blind came with part of the plastic backing unit next to the solar unit detatched in the box. I only discovered after installation this should have been attached and after calling in and showing an agent my spare part, I had the task of taking it all back down from a high window on ladders and reattaching the plastic. This was very hard given the red retainers were now removed and the blind unravelled. A bit of a faff and I was worried about dmaaging the fabric. Overall I am pleased with it but it wasnt without challenges to install and I like these type of tasks!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted that you love the blind, but we're sorry that the installation experience was frustrating. We appreciate your comments about the instructions, particularly the lack of clarity around Step 8 and the manual operation button. We're also sorry to hear that a component became detached during transit, resulting in the inconvenience of having to remove and refit the blind after installation. Your feedback has been shared with the relevant teams as we continue to improve our products and installation guidance.
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Stephen N
8/10
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Slightly more expensive than the products need to be
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty regarding our pricing. While we strive to offer high-quality products and excellent service at competitive prices, we understand that value is an important consideration for our customers. Your comments are valuable and will be taken into account as we continue to review our product range and pricing. Thank you for choosing us, and we hope you are pleased with your purchase overall.
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James W
10/10
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Having had a new Velux window installed I thought it important to buy a branded Velux blind. I am delighted that I did. The product fits perfectly and was simple to install, so long as you followed the instructions as they were written, for which I took my time over (work at haste, repent at leisure!). Including a simple self assemble screwdriver was a nice touch and the screws went in easily without the need to predrill.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the blinds simple to fit and that you were pleased with both the quality and the discount on your order. It's especially great to know that they exceeded similar products you've purchased in the past. We really appreciate your support and hope you continue to enjoy your new blinds.