When I ordered the blind I was told it would delivered on 29th April. We then received an email apologising that it was delayed until 30th. We couldn’t open the tracking until deliver date we were told. Someone tried to deliver it on the 25th. We were in all day but never heard the bell or a knock. We got a card through the door about a missed delivery but no indication of what was attempted to be delivered. We reasonably assumed it wasn’t the blind. When the tracking was available we found it was the blind. But the tracking stopped there! We’ve rearranged for it to be delivered today but no tracking or indication of delivery time. It’s now with Royal Mail we think - hopeless. Terrible service. Total disregard for customers made worse by incorrect and misleading info. You need to find a reliable delivery system. Velux generally - excellent products
I am very happy with my purchases. I fitted blinds to my Velux skylights which must be at least 10 years old and fitting the blinds was extremely straightforward, not many companies would continue to offer parts and accessories long after purchase. I am very pleased to say Velux, in my opinion, is a company which is managing to maintain its reputation for excellence in both quality and design.
Super quick response to my email asking for help with which remote to buy. Very helpful response and your website was cheapest with free delivery! Thank you.
I was not sure what to order but the customer services agent helped me an was very efficient and informative
Your instructions to fit the blind were hopeless. You failed to take into account that some of us have older GGL windows
It took me a few minutes to understand the pictograms on the instructions, a few words would help. But then the installation went very smoothly.
Your customer support staff were very helpful and reassuring about my choices. It makes a big difference to the overall experience. I have been a happy Velux customer for many years - long may it continue.