I purchased 7 solar powered windows and was told that I could claim cash back on up to five of these windows in a super promotion deal by Velux. The builders merchant from where I purchased these Velux windows promoted this great offer to me at the time of purchase. I duly read the terms of the offer, which was a great offer and influenced my purchase. I then followed all the offer claim instructions and duly made my claim on-line. Then some three months later I received a despicable email stating my purchases where not valid for the cash back offer! How can this be whenI was specifically told that my purchase was in fact eligible. I responded to this email asking how this could possibly be the case and to date after another 3 weeks I have received ZERO response. This whole situation is out of order and I intend to take this mater as far as is deemed necessary as this promotion that Velux have pushed is false and not fit for purpose. Please advise of your future intentions.
The blind I ordered which was a \"genuine\" part was well priced and delivered exactly when stated at time of order.
Very clever design & set up. I’m a lady in my 60s working up a step ladder hands above my head and taking my time I’ve successfully fitted 4 blinds. The instructions are clear & need to be followed exactly. The most physically difficult bit was stretching to try to see the screw holes to fix the side rails. I haven’t managed to do the top ones yet but the other 4 are enough meantime.
Didn\'t fill in returns or customer service as didn\'t use them. Perfect. Easy to order and install.