Excellent blinds. Well packaged and arrived when they said it would. Generally easy to install, once you have read and understood the diagrams. They work better than expected so a good result. I can\'t tick the box the says reliable and durable as I have only just installed them. However, they have the same feel as the blackout blinds in our motorhome so I would expect these to also last many years
Scheduled delivery for a specific date, as we were on vacation the week before. And it was delivered early. Why offer this service if you ignore it anyway. Package is now missing
I am still waiting for my return to be arranged. I submitted my request on 23rd May but nothing has been done.
We ordered two blinds and two adapters and expected them to come together. The blinds arrived with no mention on the paper work of the adapters. I assumed they had been missed off and rang customer service. A very polite gentleman answered and said the delivery had come early and he thought the adapters would follow in two days time. They did, I received separate parcels each containing one adapter! Overall impression is of disorganisation in dispatch. Shame as products are good.
Lady I spoke to on the phone was very knowledgeable and helpful would definitely buy from velux again.
The product is of exceptional quality and comes with easy instructions to fit them on the window.