Very good response from Daniel and Dalton with the response to my problem with puckering of the blind
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I wanted to buy velux but likely to seek an alternative. Website is very very poor.
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The price of the velux service kit is remarkably high, considering the simple contents. It is useful but it is not good value.
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If we moved we would order again as described well packaged excellent product well worth what we paid.
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Creased blind and very unhelpful customer service staff who basically said to keep the new blinds closed for 2-3 weeks while the creases hopefully fall out. Not happy with the blinds or customer service who basically wouldn’t accept a return and refund. Very poor company
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