It should have been mentioned that older VELUX windows would have different fittings to the ones attached to the new blinds. I thought the service was slow and delivery of the correct fittings slow too for what I would think to be a standard product. The customer service man I spoke to was very helpful. I did have to get the ladders and climb up to show him the existing fittings and number plate, which was tricky without someone to hold the base of the ladder.
Velux as a company first class, Delivery company not the best took three attempts to deliver even though had clear instructions what to do!
Instructions for removing old blind and installing new one was not at all clear. I had to Google how to do it
Fabulous customer service, many thanks for your patience whilst I asked a dozen questions, all of which were answered quick and with courtesy.
Dealing with Velux online is simple the choice is excellent and process couldn’t be easier. Delivery arrived 6 days earlier than promised which was great. The product was well packed without any excessive or unnecessary materials even the plastic window of the box is recyclable (one comment, could the throw away retaining pieces be made recyclable?). The product quality is outstanding and the installation instructions were thorough and easy to follow and as everything is made to precise measurements installation went without a hitch. The self calibrating movement is amazing and the difference these blinds have made to my to my room is beyond expectations.
Once fitted, the blind is lovely. However we had a nightmare fitting It. The screwheads were an unusual shape which meant none of our screwdrivers fitted them. It would have been helpful if you had included a tool for this. The holes in the blind slats did not align with the holes in the window frame (yes, we triple checked the reference numbers) so we had to make some new ones, which was tricky. All very fiddly and awkward and much more difficult than it appeared on the videos
Had to phone up customer service for advice Would have preferred local showroom to see products and colours
Great product, I did wonder if it was worth you including the small retaining squares that are plugged into the windows, as I damaged one on removal and it might have caused me delays if I had not managed to take one from another window that I am planning to repair later.