Ordered 5th June but still (20th) awaiting delivery of part of our order. Blinds delivered but still waiting for fixing brackets!
With so many blind types and control options the helpful and accurate advice of human customer support staff was essential for ordering the correct product, which works perfectly with a KLR200 remote control with automatic timer. Long live HI over AI !
Delivery arranged for 20th July on your website when I would not be at home. So you delivered a week earlier to another address (my arrangement) when I wasn’t there either, I was at home. Could have delivered it to my house if only you were more efficient. Waste of my time I think? No delivery emails etc apart from this survey. Poor delivery service. Hope the box contents are ok.
Backing strip on double sided sticky pads used to secure filter strip far too difficult to remove. Rest of kit fine.
Quality of product is excellent as was the delivery service. However, the necessary screwdriver which was supposed to be included in the pack was missing and the instructions were totally inadequate. I had to employ two different people to install the two blinds I purchased and they both had difficulty in interpreting the instructions. Finally, they both used Google.