All round excellent experience. My error from misunderstanding my roofer that I didn’t order the flashing kit but the agent on the phone knew exactly what I needed and it was with me in a couple of days. Window looks excellent in situ and am very, very happy with the finish and quality.
Your customer adviser was friendly , helpful and very efficient. A model of how phone service should be.
I love my new velux windows and blinds. Unfortunately glue the blinds leaflet was stuck onto the window with won\'t budge, have had to buy some sticky stuff remover. Other than that great.
Can’t think of any improvement you could make to the ordering service, however I previously had a plain VELUX roller blind at my window and it was so sturdy, the new one (pleated) feels very flimsy, only time will tell if it is as good as the last one.