I was frustrated that I could not enter my address in the correct format initially.
This is the third Velux window blind I have bought. The first one lasted 20+ years and when I realized how easy it was to install the new one - I am 76 with arthritic hands - I decided the other window could have one as well. The precision fit and the clever diagrams made it simple. I like the sad and smiley faces so you know what not to do at each stage and get it right. Well done!
Item required was difficult to find on website so I contacted Velux UK direct. Very helpful. Order despatched but got \"stuck\" somewhere in system - reported non-delivery and a FOC replacement order was actioned by Velux and received shortly thereafter. Nice to speak to real people for a change, and very efficient, too.
Parcel force messed about with delivery, but the product is great and reduces the heat on our kitchen cupboards.
Having codes of products that are very similar is bound to create opportunities for customer error. this is then compounded by the error only becoming obvious when you try to fit the blind and then further compounded by the refusal to accept the return of the blind because it is now not \'new\'. very poor, and expensive system of ordering and failing.
We ordered two black out blinds in a bespoke fabric colour and the colour is perfect. It didn\'t take long for them to arrive and the packaging was all fine. The installation was a doddle, velux couldn\'t make it easier.
All excellent as ever. i have fitted a few of theses over the years however one very small but important note, it is very easy to miss the the little image in the installation document the switch that must be pushed to initiate the solar operated blind. We faffed for a good while until I noticed the switch. I suggest that you place a red arrow sticker near the switch