Booked a return via DX Freight. Two wasted days when they failed to collect. Very poor company.
My recent order was only for samples and this was dealt with effectively, it arrived safely through the standard post. I however also have Velux products, one of which is a recent blind purchase and product quality has gone down over the years - how can a blackout blind that let light through around the frame be sold as blackout? This is somewhat mystifying! Furthermore, this specific product is wrongly depicted on the Velux website with a different model being shown instead creating some misunderstanding as to what is being purchased.
This product was supplied with NO INSTRUCTIONS WHATSOEVER. I had to use YouTube to see how to install.
Had a problem with one of the blinds, this was resolved quite quickly and a replacement was sent. Overall blinds look good and work well.
I have installed several of these blinds. This is the first one that has failed to click properly into place in step one with the result that it kept falling out of the window and installation was very difficult. And the blind is a different shade of blue to before. Again, not a problem I have had previously.