At a loss to know how 2 blinds ordered the same colour and with the same colour code on both boxes turn one blue and one pink!! Returning a nightmare, too complicated, you should mimic Amazon, but as you have a monopoly I suppose there is no need. We have visitors for Xmas and because of light pollution here we will now have to make a DIY cardboard blind
Easy to install - clear instructions and once I\'d got the hang of the first one, the second took no time at all. Would recommend.
My item is now nearly two weeks late. Customer services have been very good organising a new item to be shipped (so not technically Velux\'s fault) but non-the-less it will still mean I\'ve had to wait nearly 6 weeks for a blind to be delivered, which just isn\'t. good enough.
I would like to thank the lady who helped me when I ordered the blind. She was fantastic.
My parcel address was incomplete so carrier unable to deliver. This happened twice. Only on my contacting yourselves was the address issue uncovered. The carrier then failed to deliver the following day. So I had to spend 4 days waiting in for this delivery. I am not impressed nor have I received any apology or compensation for 3 wasted days.