Dear sir thank you for your help with my problem, and for delivery of my parts. Regards Chris Coman.
I did get concerned as I ordered model GGL and all the confirmation emails said DKL. Was fine just alternate names but a bit confusing. Quality is exceptional and fits easily and perfectly
There was some damage to the edge of the window, unfortunately it had to be fitted due to making the property watertight.
I only received 1 item if my order I am still awaiting my velux window fixings and the second blackout blind the person I spoke to on customer service was ignorant of your products and told me to arrange for replacement blind ended call luckily I rang back and spoke to an assistant who was really helpful and talked me through issue and arranged for the delivery of mt order which was placed on 8 January making me feel a valued customer and not a nuisance
Some time after I placed tge order I got the acknowledgement which I should\'ve read as it is entirely different to what I ordered. The product to an age to arrive and your return process makes ne feel like a criminal