Basically a great product. Locking mechanism much improved on previous model that failed. (Strings wore through the guides - after 10 years! Not really a complaint.). My only real disappointment was that the screw holes are different. I now have three sets in my windows. They are hidden but it made fitting a little more difficult.
Was so easy to find what I was looking for and using the code on the window got the correct item
Easy to find details of blind requirements. Delivery ETA emailed and was within the time indicated. Packaged well. Installation good for a DIY expert (my husband). Ours were a like for like replacement with solar remote. Very happy with our experience.
The instructions could be improved, pictures are not good enough. I needed to look on Utube to understand how to fit the blind.
Your product is as always great, however your choice of delivery service Parcelforce as always was a let down
Very confusing ordering process - I ended up ordering the wrong package of one internal and one external blind. I was refused the opportunity to return the unused external blind despite that it was still packaged and could have been resold. The internal one had been fixed before I realised my mistake so I could not return the whole package. Now, I have paid too much and have a useless blind.
Comment by veluxblindsdirect.co.uk:
Our customer service reached out to the customer and proposed a solution. We are sorry, that the ordering process was not clear. The feedback is highly appreciated, as we are continuously trying to improve our services.
The screws included needed a torx screwdriver, which was a bit of a pain as I had to go out and buy a new set. But once I had the correct tools, installation was straightforward. Happy with Velux quality.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the installation of the product did not live up to expectations. If there's anything we can do to help, please reach out to our support team.