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Mark W
8/10
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I needed four very small fixings to support my new blinds. Not only are they ridiculously costly for what they are, but the 'shipping costs' are laughable. In my view they should be included with each blind purchased. Items like this do not need 'shipping'. They can be sent via normal post methods at a fraction of the cost charged at present.
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Elise H
10/10
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My delivery arrived earlier than expected, which is always nice! Especially because this meant that I could install the Velux blind in time for the next heatwave to strike.
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Robin H
8/10
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The instructions for fitting the external heat reduction blinds was not fully clear. It’s as if the minimum amount of info is provided to minimise the size of the instructions. Things like which way to hold the blind to add the brackets was confusing and also which way to present the blind to the frame. Also the website could benefit from slightly clearer info on which products fit which window type. I obviously got there in the end and ordered the correct product but it could have been a little easier.
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Brian F
0/10
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You have sent me this email to review your service when I haven’t received any blind yet! I have had no updates on when I will receive my order, no tracking information, nothing, when will I receive my order??
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Anne C
10/10
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The customer service agent was really helpful. He guided me through the ordering process and ensured that I had everything I needed. He recommended YouTube videos to help with installation. Highly recommended. Thanks
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R P
4/10
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Having charged £5.00 for delivery of a relatively light parcel, I don't understand why I am given an approximate TWO WEEK delivery date. I also think the cost of the maintenance kit is very high considering its simple contents. But then I'm a grumpy old man!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you have not received your order at the time of this survey yet.. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.