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william L
0/10
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still has not arrived EVRI has received this but not delivered it. It is now 6 days of waiting.
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John M
9/10
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Yes I do, I had an older GHL206 window with the old type fixing brackets, nowhere (that I could see) did it say that you MUST purchase these plastic fixings if your window is pre 2012 (which mine was) so when the blind arrived it said not GHL but RHL, it would not fit I spent an hour or more messing with it before getting in touch to return the blind, as I thought they had sent the wrong one, then I had to wait 7 days (not the 3 days it said ) waiting for an email from returns in the end it did come and they again put on RHL I spoke to your customer service and they said it wa sthe correct blind, but if I had the older type window I would need the new type brackets!!!! Why wasn't I told this before?? I then had to wait another 5 days for the brackets which cost me another £11.00 This should be easier to see on your website thats why I am disappointed with Velux
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Ben C
10/10
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Overall been a good experience, I had a slight issue where the string cords weren’t equal in length, but when raising this issue to the after sales team they were prompt and accurate with the answer and all is resolved now.
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Rosemary D
10/10
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The addition of guides at the top sides of the new window that the cassette clicks onto (in contrast to my original window) made fitting the new blind easier. The online video and clear written instruction leaflet also helped. The customer support agent, to whom I spoke about the correct blind for my new window, was extremely clear and helpful.
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MARK C
9/10
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Yes cleary diagram of how to feed the blind into track. Larger diagram with notes;you fell like you could damage lind when installing for the 1st time