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Peter Richey
10/10
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all aspects excellent. Sales/ Customer service was first class, very helpful. Velfit the installers were excellent. 10/10
I ordered ZZZ 220K which was the correct kit for electrically controlled Velux windows, according to the website. The instructions are useless. They do not tell you that you need a type of screwdriver that few people own. They do not tell you how to disconnect the chain.
I have an electric window that can only be used manually, it’s a disgrace and l have paid experienced people and they can’t even get it to work by your so called system and not revealing that further components are required after it is purchased which you only discover bit by bit and when you think you have got it to work by your instructions it still does not work.I am assuming it will only work if l have to pay one of your employees to come out and fixit. ,if it’s fixable.if l had known that it cannot be installed by your instructions l would not have purchased the window if l had known in advance that you do not supply all that is needed in the first place to actually be able to use the window opening and closing mechanism.however l am still back where l started nowhere except incurring extra expenses.
Easy to find the product I needed for the velum windows my house has. Very easy to fit and they work perfectly for our needs.